Reviews of Pinewood Beach Resort
They do not necessarily represent the views of Expert Africa.
Pinewood Beach Resort review
As before.Read more about the whole beach holiday
Pinewood Beach Resort review
We had some problems in this resort and following discussions with management they were very keen to ensure that they would be resolved.
Rooms are spacious. Breakfast area very nice indeed. Dinner and breakfast very good. Lunch is poor. Very clean. Well maintained. And as everywhere in Kenya lovely staff with great sense of humour.
Expert Africa comments
We understand the Pinewood gave these travellers a free upgrade to a suite on checking in and we have raised a number of concerns with the hotel about the condition of the room when they first moved in, to ensure they are not repeated. The hotel has said the suite did require airing, which had not been done that day to avoid monkeys getting in. The Pinewood has not responded to the comment about lunch, but has assured us they made great efforts to make the guests comfortable and happy.
Relaxing and luxurious in a stunning location
If being honest on the whole we wouldn't usually be inclined to take a 'resort' option, but Pinewood was perfect for us, so I am really glad we took up the recommendation. It was small enough it didn't feel over-populated and touristy, but with all the benefits of a resort including the fantastic pool (which amazed us by being largely empty to swim in, not over-crowded with children playing as we feared), huge choice of food for the main meals and various services, bars etc.
We particularly wanted to feedback on the excellent staff who were friendly and helpful without being overbearing. We had relatively complicated arrangements at Pinewood because we were coming and going, and they were hugely helpful with things like packed breakfast for the early start, looking after luggage while we were on safari, and letting us keep our room after we had checked out until our late afternoon departure.
The food was also great, particularly the evening down on the beach for the BBQ and the swahili food evening.
The beach at Pinewood is obviously fantastic and we were able to take walks without being too deterred by the beach boys along the way! Obviously the Diani 'strip' offers a huge number of hotels, and we felt we were in an excellent choice. It is quite far down the beach road, and is on the rockier part where there isn't a tarmacked road, but we didn't have any trouble getting transport up and down, and it felt a bit more out of the way as a result of being further from some of the bigger resort complexes.
We did a fantastic bicycle tour booked through Franklin at the Pinewood and organised by Diani Bicycles down to Kaya Kinondo then around the village/banana and mango trees, which was one of the highlights of the holiday and an absolute bargain for 35 euros for a half day. Pinewood is in a great location to visit Kaya Kinondo which would probably be walkable from the resort and we recommend to any visitor.
Pinewood a perfect chill out after safari
I can hardly fault Pinewood. The staff were outstanding to a man/woman. They were all easily identifiable and went out of their way to greet you and appeared to take a genuine pride in their work.
The white sand beach was very clean and the hotel pool, beach area and gardens were extremely well kept and staff were always available.
The gardens are a particularly attractive feature of Pinewood and the wildlife they attract especially birds are lovely.
The whole hotel has a very good combination of the perfect relaxed beach holiday atmosphere and a very efficient well managed operation.