Ole-Sereni

Reviews of Ole-Sereni

Good(72%) From 20 travellers
Excellent
3
Good
11
Average
3
Poor
1
Terrible
2
Below are independent comments from 20 of our travellers who have visited Ole-Sereni, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr & Mrs C from Stroud
Arrived on: 17-Feb-2014 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

Base Camp Eagles View

I only stayed the one night after arriving in Nairobi from London in the evening and leaving after breakfast.

The rooms and service were perfectly acceptable. It was novel being in the converted USA Embassy building...were all our conversation being recorded?

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Mr and Ms S from London
Arrived on: 14-Feb-2014 Stayed for: 1 nights
Overall:
Average
Average
Location:
Good
Good
Rooms:
Average
Average
Service:
Average
Average
Food:
Average
Average

Ole-Sereni review

We were given a road view room when we think we were due a deluxe park view room. However, it was too late at night when we arrived to bother to complain - especially as check in had taken so long anyway.

The new road being built right outside will make the hotel pretty noisy.

We did go back to the hotel for a meal before our flight home and that was very good - in the 4th floor restaurant.

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Mr MW and Mr M from France
Arrived on: 3-Feb-2014 Stayed for: 1 nights
Overall:
Average
Average
Location:
Good
Good
Rooms:
Average
Average
Service:
Average
Average

Adequate stop-over

We had to stop over in Nairobi for a night to get an early flight the next morning and this is the closest hotel to the airport.

Though the decor isn't to European tastes, it served its purpose just fine .

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Mr & Mrs K - Maidstone
Arrived on: 27-Jan-2014 Stayed for: 1 nights
Overall:
Poor
Poor
Location:
Excellent
Excellent
Rooms:
Poor
Poor
Service:
Good
Good
Food:
Good
Good

Ole Sereni comments

Overall impression was of "an old lady past her prime" (I don't know how old it is but that does not matter)
The bed was the hardest thing I have ever slept on - seriously uncomfortable and I hardly slept despite being tired after a long haul flight.

Three items in the room were broken or did not work - the most important being the door lock which in the current security environment in Kenya worried me quite some.

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Expert Africa comments

We were very concerned to read Mr and Mrs Ks feedback about the Ole-Sereni. The hotel is relatively new, having open in 2009, although the building dates from the late 1990s. Other travellers have commented adversely as well as positively on the beds and it would appear that there is a wide range of variation in their hardness.

We contacted the hotel for an explanation of the other points in particular the fact that the room did not lock, which is totally unacceptable and we have had no explanation as to how Mr and Mrs K were given a room in this condition. However the hotel has agreed to refund these travellers for their very sub-standard stay and the general manager has asked us to pass on his sincere apologies and his assurances that he will ensure a much better experience for our travellers in future.

Mr & Mrs S from Chichester
Arrived on: 23-Jan-2014 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Average
Average
Service:
Good
Good
Food:
Excellent
Excellent

Ole-Sereni location is great

Ole-Sereni is very well positioned for accessing the airport as you can take a back road to avoid the terrible Nairobi traffic. It was lovely to have a great buffet breakfast overlooking Nairobi National Park.

The two downsides for us were the hard beds (a travel agent we met says she asks for her guests to be given extra padding!) and the fact that we were given a room directly above the entrance and there was considerable noise from vehicles/people arriving and departing throughout the night.

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Mr N & Ms S from London
Arrived on: 27-Dec-2013 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good

Convenient and comfortable overnight-er

Flying into to Nairobi late-ish evening, we needed an overnight stay before travelling on. Ole-Sereni was perfect: well located relative to the international airport (and Wilson - although we were not going on there on this occasion) and with a breakfast terrace overlooking the national park (so plenty of early morning bird life to enjoy).

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The T-R family from London
Arrived on: 26-Dec-2013 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good

Ole-Sereni review

we were only here for one night but found the food and service excellent , our only comment was that the beds were rather uncomfortable !

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Mr and Miss S from London
Arrived on: 4-Oct-2013 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

Convenient location in Nairobi

Conveniently located for an overnight stay and has a good view over Nairobi National Park, however the current construction work to build a major road junction on the front doorstep of the hotel risks spoiling future hotel stays for guests.

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Mr & Mrs W from Bognor Regis
Arrived on: 10-Jul-2013 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good

Ole-Sereni review

friendly efficient and very comfortable.

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Dr P - Netherlands
Arrived on: 22-Jun-2013 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Good
Good

Ole-Sereni review

Conveniently located near both airports, the international and the local one. Nice room, modern, tastefully decorated, a bit on the small size yet very comfortable.

Very good service, dining across the park and able to have a quick breakfast before 6 am. Certainly an ideal place for a night's stay upon arrival for a safari.

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