Lianshulu Lodge

Reviews of Lianshulu Lodge

Good(87%) From 33 travellers
Excellent
19
Good
8
Average
5
Poor
1
Terrible
0
Below are independent comments from 33 of our travellers who have visited Lianshulu Lodge, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr C & Mrs K - Leicestershire
Arrived on: 2-Feb-2011 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good
Activities:
Excellent
Excellent
Facilities:
Good
Good

Lianshulu Lodge review

The gravel road to the lodge was ok and the Lodge's dirt road was passable though there were many large puddles across the width of it. it only became unpassable (for us in an ordinary saloon car) in the last 100m before the gate where the river had flooded it. They were able to pick us up in a 4X4.

It was a lovely lodge. Ther was no provision for charging in the room (which was huge and beautifully appointed) but it was available at the reception.

The morning game and evening river trips were superb. Great hippo sightings in the evening. Good animals and birds in the morning esp. warthog and baboon.

Mosquito nets and repelant were provided.

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Mr J & Mrs S Caprivi
Arrived on: 8-Nov-2010 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Good
Good
Activities:
Good
Good
Facilities:
Good
Good

Lianshulu Lodge review

Good food and wine.

Activities good but no fishing.

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Mr & Mrs C from Stroud (MR)
Arrived on: 8-Nov-2010 Stayed for: 2 nights
Overall:
Average
Average
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good

Lianshulu Lodge review

Luxury lodge, but disappointing variety of wildlife seen on the game drive...not worth the exorbitant price.

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Mr & Mrs C - Stroud (MRS)
Arrived on: 8-Nov-2010 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Good
Good
Facilities:
Excellent
Excellent

Lianshulu Lodge review

More formal than our other lodges - very attentive service.
Good food, and tables were beautifully decorated.
Very well-appointed room.
The game drive was a little pricey - unfortunately there was not a great deal of game to see but the view of the Carmine Beeeaters was a highlight.
We did not take the boat ride.

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Mr K - Channel Islands
Arrived on: 23-Oct-2010 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Messing about in boats 2

Although we only stayed one night, this large lodge really deserves two nights, we had a fantastic time spending an hour with a family of elephant in the river, carmine bee-eaters and roan antelope make you think you have been here much longer.

The facilities are excellent and the staff helpful and the NP is a little known treasure.

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The T family - Clackmannanshire
Arrived on: 20-Sep-2010 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Average
Average
Activities:
Average
Average
Facilities:
Excellent
Excellent

Lianshulu Lodge review

Oh dear! I was so disappointed with our stay here. I had hoped this would be the climax of our holiday and yet it proved to be exactly the opposite. The access road (5km) is in terrible condition, with large potholes, and is in desparate need of repair. This was mentioned to site management who recognised the problem, although I did not note any commitment to deal with it.

There is no doubt that the lodge facilities are excellent. We had a large room which was well equiped, and the common areas of the lodge are wonderful, immediately overlooking the swamp and river channels. However apart from a few birds there was little to see directly from the lodge during the day - but note that hippos were regular visitors across the lodge grounds in the early hours.

We did go on the evening boat trip which was excessivley expensive (N$550 pp), but I wished afterwards that we had not. I know that animal sightings cannot be guaranteed, but then a much lower price would make such a trip seem more reasonable. We did have a price from elsewhere to compare this with.

The food was dissappointing. It seemed as if they were trying to be extra special, but just not quite making it. Nearly all of the main course on our second evening was left uneaten by all 4 of our party. How a game stew can yield pieces of meat that are so dry and tasteless remains a mystery. This was the worst meal (and only really bad meal) that we had on our entire 3 week holiday. And why at breakfast one could not just get a piece of bacon, but instead had to have a bacon, potato, mushroom (and goodness knows what else) concotion is also a mystery.

At our second evening meal there was a group of VIPs who I took to be senior executives from the company. I was approached by one of them who asked how were things. I said so-so. "What did I mean?", he asked. I said that the food was very dissappointing. His reply was just appalling. He said, "What did you expect?". I replied, "The same stanadard as I have had everywhere else that I have been." If this was his approach to customer service, then I think he has a lot to learn. This is very odd since I thought the same company ran many of the other lodges we had stayed at.

One pleaseant surprise is that we were advised at the end of our stay as we settled our bill that the drinks were free. I am not sure why this was - we were not on all inclusive rates. We spent some 2 hours at the pool but no-one came to ask if we wanted a drink.

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Expert Africa comments

Wilderness Safaris, the owners of Lianshulu Lodge, were disappointed to hear that these travellers did not entirely enjoy there stay here. The Chief Operations Manager – Mike Wassung - has looked into all the matters raised and has apologised for the problems they encountered with the service, food and activity prices. All the issues are being investigated fully. With regards to the quality of the food that night, the operations manager was also there the same night he did comment that he agreed that the food was ‘indeed a bit dry and unimaginative’ that evening. This has been discussed and rectified by their food training manager.

We are sorry that we didn’t notify these clients about the high cost of Lianshulu’s activities prior to their visit. Whilst it’s wise to double-check the cost of any extras on the ground – we should have pointed out the relatively high costs of activities here. We have subsequently added a comment on the lodge write-up to this effect.

As a result of this (and a couple of other) feedbacks, Wilderness Safaris has lowered the costs of their activities by 25% to try to make these better value for money - however there are still quite pricy.

Wilderness Safaris have assured us and these travellers that the comments and feedback is highly valued, and they see this as constructive, and as a very important tool in assisting them to achieve the high standards that they aspire to. Their sincere apologies have been forwarded to these clients for any inconvenience that may have been caused.

Mr M & Mr C - Switzerland
Arrived on: 16-Sep-2010 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Lianshulu Lodge review

N/A

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Mr P & Mrs SP - Holland
Arrived on: 11-Aug-2010 Stayed for: 2 nights
Overall:
Average
Average
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Average
Average
Activities:
Average
Average

Lianshulu Lodge review

Lianshulu Lodge is beautifully located on the Kwando River, the place is well-designed, elephants and hippos roam the gardens at night and the staff are friendly.

We did find the stay at Lianshulu the least of the holidays, but that has more to do with the overall standard of our accommodation during the entire trip than Lianshulu itself.

Wildlife was not abundant, but it was special once we encountered some: we saw big herds of roan for example. It was very cold and windy when we were there and that may have affected the wildlife.

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Ms S & Ms H - Norwood
Arrived on: 5-Aug-2010 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good
Activities:
Good
Good
Facilities:
Excellent
Excellent

Fantastic location

What an amazing location and a very relaxing and luxurious stopover.

The staff were very attentive, rooms fabulous, and the food was also very good. Sitting around the fire on the deck after dinner listening to the sounds from the river was great.

Took the boat trip which was very enjoyable and informative.

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Mr & Mrs S from Norfolk
Arrived on: 30-Jul-2010 Stayed for: 1 nights
Overall:
Poor
Poor
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Average
Average
Food:
Poor
Poor
Activities:
Terrible
Terrible

Lianshulu Lodge review

Great location and room. The only activity we were offered was a total 'rip off' and disappointing.

The guide seemed more interested in arranging an activity for another group for the following morning! We did not ask the price as we assumed a river trip would be similar throughout our travels but was at least six times that we had previously paid. We feel that Expert Africa should warn other guests of this matter.

The evening meal was at best warm. Thankfully no activity was on offer the following morning as we would hate to think what the price was!

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Expert Africa comments

We are sorry that we didn’t flag up the high cost of Lianshulu’s activities to these travellers before they visited this lodge. Whilst it’s always best to double-check the cost of extras on the ground – we should have drawn their attention to the relatively high costs of activities at Lianshulu. Hence we’ve added a note on the lodge write-up to this effect.

Wilderness Safaris, who own Lianshulu Lodge, commented that since these guests stayed at the lodge, new managers have taken over. They have changed the way that the lodge is run, aiming to give all guests more equal attention, so that individuals aren’t marginalised when groups are around. They also now only served plated hot food, rather than warm buffets.

For 2011, Wilderness has decreased the activity rates at Lianshulu by at least 25%, to try to make these better value for money. They have also apologised that the service, food and activities did not live up to expectations.