Kulala Desert Lodge

Reviews of Kulala Desert Lodge

Good(89%) From 164 travellers
Excellent
91
Good
57
Average
12
Poor
4
Terrible
0
Below are independent comments from 164 of our travellers who have visited Kulala Desert Lodge, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr & Mrs K - Wisconsin
Arrived on: 19-Aug-2012 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Average
Average
Activities:
Excellent
Excellent
Facilities:
Good
Good

Kulala Desert Lodge review

We loved Kulala. The location was great. The excursion into the park was wonderful. The guide was excellent. The staff was kind and helpful. We felt the entire staff was warm and welcoming. While the food wasn't the greatest, we felt it was ok, and we didn't go to Sesriem for the food anyway!

Morning excursion to Sossusvlei:
Mervin was an exceptional guide. we loved the excursion and felt that it was one of the highlights of our trip to Namibia.

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Mrs F and family - London
Arrived on: 18-Aug-2012 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Good
Good
Activities:
Good
Good
Facilities:
Excellent
Excellent

Kulala

The location is beautiful, and our rooms were excellent.

I was slightly flummoxed by not being given a key to the room, and felt untrusting when I asked for one. It is a reasonably large lodge with a lot of people staying for a night or two, and we didn't want to leave expensive camera equipment, ipads etc in temptation's way.

My husband and teenage sons went quadbiking with Llewelyn and had a great time. Otherwise we took our own trip into Sossusvlei ( which meant we couldn't use Kulala's gate) in the afternoon. It was v quiet (we had Deadvlei to ourselves), and we still saw the dramatic light on the dunes, but at the end of the day rather than the beginning.

The main lodge, bar, pool, dining area and terraces are excellent, and the food was fine. My only small criticism is that there was obviously a new manager, and there was a sense of the service being a little erratic, ie sometimes monosyllabic responses were given, at other times the staff were so chatty you felt overwhelmed! A member of staff noticed we had a flat tyre and helped to change it which was much appreciated.

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Expert Africa comments

We put these comments to the lodge's team (as we do with all of our feedback comments, where our travellers are happy to have them passed on) and they responded:

"In general, this feedback was really positive and we are delighted. However there were concerns about Kulala and we wanted to reassure your traveller that we have noted them.

When we opened the camp we started by issuing keys to the guests. Unfortunately we started losing keys frequently; we were replacing locks every day for a while. We now issue keys to guests upon request and we keep the keys in the managers office. There is also a safe provided in the rooms for valuables. It does need to be communicated effectively that there is the option for guests to have a key to their room if they require one, and we shall ensure this is being done. We are looking into this process and seeing where we can make improvements, although this method is working well and this is the first time we have seen negative feedback about this.

The camp has undergone a little period of unsettled management due to the re-opening of the lodge with many more guests to cater for. It has been a difficult transition for management and staff alike, but we are confident that things there are now running more smoothly and with the correct support from the operations team will continue to do so.

One of our Operations Team visited Kulala Desert Lodge last week
[Ed: around 15-22 Sept 2012] and the managers all seemed very positive and met a lot of extremely happy guests."

Mr D - New York
Arrived on: 14-Aug-2012 Stayed for: 2 nights
Overall:
Average
Average
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Poor
Poor
Food:
Poor
Poor
Activities:
Average
Average
Facilities:
Good
Good

Kulala Desert Lodge review

Great location with rapid access to the dunes thru their private gate. Good facilities although poor food as it was very industrial type.

Activities were fine and the guide was very helpful and attentive.

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Expert Africa comments

The Kulala team responded to these comments writing:

"Many thanks for the feedback given through Expert Africa. The Kulala area manager, and our food experience managers, have been in discussion over the menu and preparation thereof at Kulala Desert Lodge and are at present working on areas of weakness that we have noticed, and that have been brought to our attention through constructive feedback such as yours.

We are also placing focus on service and service training, as part of an on-going program throughout our camps, and will ensure that time is spent at Kulala Desert Lodge to investigate where we may have room for improvement. Again, many thanks for the feedback and we regret that your stay at Kulala Desert Lodge was negatively impacted upon as it such a wonderful and unique environment. We hope to host you again in the near future."

Ms P & Mr R - Pasadena
Arrived on: 9-Aug-2012 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Good
Good
Facilities:
Excellent
Excellent

Kulala Desert Lodge review

Activities were expensive and the the tour guide to sand dunes was not very enthusiastic although very knowledgeable.

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Ms C - Canada
Arrived on: 14-Jul-2012 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Amazing trip at Kulala Desert Lodge

I really enjoyed my stay at Kulala Desert Lodge.

The location in particular was absolutely amazing. I also really appreciated that I was able to do everything I planned within the two days that I was there. In addition, everything pertaining to pre-departure and getting in and out of Sossusvlei went extremely well.

I was very happy with my little trip to Namibia.

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Dave
Arrived on: 22-Nov-2011 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent

Kulala Desert Lodge review

This should be the only place to stay in Soussesvlei.

It is so convenient with its own private gate to Namib Naukluft Park.

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Miss Z & Mr P - London
Arrived on: 13-Nov-2011 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Average
Average
Activities:
Excellent
Excellent
Facilities:
Good
Good

Kulala Desert Lodge review

The location and the premises are great. The service was very good, particularly the personal was very friendly.

The only downside was the dinner. It was decent, but we expected a higher standard for the price. It was more a homely dish rather than restaurant standard.

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Ms C & Mr B - Inverness
Arrived on: 15-Oct-2011 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good
Activities:
Good
Good
Facilities:
Excellent
Excellent

Kulala - excellent desert lodge

Fantastic welcome by friendly staff.

Very grateful to those who helped with our tyre problems - they just took it away and dealt with it for us, leaving us feeling very relieved and able to get on with enjoying our holiday. In particular please pass our thanks to George and Philip again.

Enjoyed an excellent Saturday night meal but disappointed on the Sunday. Free house wine not very good and the tempting offer made us choose not to buy a decent bottle. Drop the free wine and offer more wines at reasonable prices.

Dinner was quite late - especially for those rising early for sunrise trip. Why did we have to wait for those returning from sundowners?

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Ms R & Mr S - Chevy Chase
Arrived on: 14-Oct-2011 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Kulala Desert Lodge review

Scenery and room both outstanding.

Staff were very attentive, greating us at the car with fresh juice and smiles. As we were checking out, one of the staff members noticed we had a low tire and filled it with air. Nice extra step. The setting and style of the place could not be better. Highly recommend.

These travellers took a Guided Sossusvlei excursion with Kulala Desert Lodge. They commented about this:

It was definitely worth doing if nothing more than to have a good car with someone else driving on the road to Sussuvlei, as our rental car would not have made it. The guide seemed to be in a bit of a bad mood -- maybe he didn't feel well and people can't always be "on", so I wouldn't make too much of that. However, he also wasn't terribly knowledgeable. It also was a bit ruished. We would have preferred to go on our own, so we could have more time at each spot where we stopped.

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The S family - Inverness
Arrived on: 10-Oct-2011 Stayed for: 2 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Good
Good
Activities:
Good
Good
Facilities:
Excellent
Excellent

Kulala

Really enjoyed sundowner drive. Great views of dunes from our chalets. Good access to balloon trip if you wanted it - we didin't do it.

Very friendly and welcoming staff. Bar and verrandah exceptionally located.

A little bit far to Sossusvlei in morning (but an acceptable distance) if you don't take their relatively expensive trip in.

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