Sam's Giardino

Reviews of Sam's Giardino

Good(89%) From 125 travellers
Excellent
64
Good
52
Average
9
Poor
0
Terrible
0
Below are independent comments from 125 of our travellers who have visited Sam's Giardino, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr & Mrs Quiseb Ravine
Arrived on: 12-Oct-2009 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Average
Average
Service:
Poor
Poor
Food:
Good
Good

Sam's Giardino

The Second of our disappointing stays in Namibia. I have been reading other “Expert Africa” travelers descriptions of this place and find it very difficult to understand where those nice rooms and “very good linen” and beds are. The bed we slept in was one of worst since I left student accommodation! It was so soft and we kept rolling in to the middle of the tiniest double bed ever or was it really a single bed!

The room we had was so gloomy that if you drew the curtains to get some light one had very little privacy as you were exposed to everyone from the “Sam's Bridged Giardino'!

When we arrived the most miserable receptionist I met throughout our trip in Africa greeted us. She greeted me as if I was trespassing rather than a guest coming to stay and asked my name and said “ ok, I'll try it once”. By the way my name isn't John Smith but it wasn't as difficult as Ozonjuitji m'Bari! She took us through the dining room bar area, pointed to the room, and said “if you are having dinner here I need to know by 5pm”. It was about 4.50pm then and we had driven for 6 hours to get here. At least she might have said “How about some refreshments and why not to think it over and let me know in a while?”

Sam is an amicable person who will try to talk to you and help you out. I believe that he trained his staff but I am afraid I found it very difficult to understand when the very basics of the hospitality trade: 'to be pleasant and courteous to guests', was not always evident with the receptionist. The other staff seemed to perform tasks rather than provide a more attentive service.

We never had dinner there but went out to eat. They serve an extensive breakfast with a variety of bread and cereals.
During our stay we walked to the town and back most of the time and felt very safe.




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Expert Africa comments

Sam of Sam’s Giardino was dismayed to hear that these travellers did not enjoy their stay at the guest house. He was surprised to hear that they had not slept well during their stay and comments that the double beds are 200x153cm with a Sealy posturpedic mattress and made up with good quality white linen cotton percale sheets imported from South Africa. Should guests prefer separate beds it is possible to request a twin-bedded room for a stay at Sam’s Giardino. It is also possible for guests to request a change of rooms during their stay if they are not completely satisfied with the room allocated to them.

Sam is sorry that the guests found the room dark. Since receiving this feedback, the plants outside the window have been cut back creating more light.

Sam explains that newly arrived guests are greeted at reception and checked in. They are then guided to their room and shown the facilities on offer at the guesthouse. After settling in, the guests are invited to the bar where they are offered a map of Swakopmund and can discuss the attractions, activities and restaurants available to them. It is also possible to enjoy a 5-course dinner at the guesthouse. The reason dinner reservations must be made by 5pm is because the chef only cooks with fresh produce and the quantity available is arranged according to the demand.

Sam apologises to these guests and says he is sorry that they felt they didn’t receive a welcoming arrival nor the proper attention they should be offered. As the guests noted, Sam trains his own staff and so quality of service is even more important to him. Expert Africa is sure that this feedback will only serve to help Sam ensure friendly and professional service for future guests.

Mr & Mrs W from Warwick
Arrived on: 12-Oct-2009 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Good
Good

Perfect spot in Swakop

Sam's attention to detail and personal service mean this is an hotel where one lacks nothing - except perhaps for a pool - but not necessary in Swakop.

Rooms are very comfortable. Meals are excellent - so sample Sam's five course dinners at least once while you are there. He also keeps a good wine cellar. He is a fund of information about what to do and where to go in Swakopmund which helps make one's visit even more pleasurable.

Ask him to arrange a visit for you to Sandwich Harbour. It has to be a highlight. For those of us used to broadband, his PC is slow, so be patient.

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Expert Africa comments

Whilst staying here, Expert Africa arraged a trip to Sandwich Harbor for thesetravellers. They wrote about the trip:

"Don't miss out on this visit.
Ernest is an extremely knowledgable and experienced guide and the picnic lunch he provided was excellent. I was impressed with his driving of the middle aged Landrover but most of all I was impressed with the outing. From the flaminoges on the Walvis Bay lagoon to the singing dunes. It was an amazing day out which I would recommend to anyone"


Mr B & Ms D - Dublin
Arrived on: 11-Oct-2009 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Sam's Giardino review

Very welcoming and the 5 course dinner (and wine testing) is worth it!

During their stay at Sam’s Giardino, these clients headed out on a day trip to Sandwich Harbour. They said about that this was ‘Great experience. Definitely worth it.’

They also tried out the kayaking at Walvis Bay and thought it was ‘Something a bit different where you have to be active. Happy we did it.’

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Miss. H & Mr. R - London
Arrived on: 25-Sep-2009 Stayed for: 3 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Average
Average
Activities:
Good
Good
Facilities:
Average
Average

Sam's Giardino review

Sam is perhaps a little quirky/eccentric, but he couldn't have been a more helpful host. From information, confirming activities and booking restaurants - nothing was too much trouble for him. He also helped arrange for our cracked windscreen to be repaired so that we could continue on our trip without delay.

We also had dinner at Sam's one evening, which was very nice and good value with a very nice bottle of wine chosen for us by Sam.

We also ate at the Tug one evening and can highly recommend the Crayfish.

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Miss A & Miss L - Dundee
Arrived on: 14-Sep-2009 Stayed for: 2 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

Sam's Giardino

A very German orientated environment.

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Mr. & Mrs. L - Swanley
Arrived on: 8-Sep-2009 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Terrific guest house.

Sam's is a terrific guest house offering super accomodation and food to die for. His knowledge of wine is incredible and he is most professional in the way that he runs the establishment.

My wife left her reading glasses there and he sent them on to the airport for her to collect! on our journey home!

Pelican Point kayaking excursion
Jeanne was an excellent guide who made the whole experience come alive. She also took numerous photographs throughout the morning which she delivered on a CD to our hotel that night.

Without doubt the highliught of the holiday due mainly to the consideration and professional attitude of Jeanne.

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Mr. L and Family - Denmark
Arrived on: 27-Aug-2009 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Good
Good
Facilities:
Excellent
Excellent

Sam's Giardino review

Highly recommended, a fantastic guesthouse to stay in! Very friendly welcome by Sam and his staff.

The rooms were nice. Wine tasting for amateurs like us was a pleasent expirience. Good food and the most compleete breakfast during our month in Namibia.

We also tried the Turnstone tour to Sandwich Harbour with Ernest. Because of his excellent guiding a great expirience.

Ernest was the perfect guide. He could take you anywere - and you would have a good experience. Was wery friendly to our children and first of all full of interesting information about the nature we passed. Driving through the high dunes were a highlight for our children - amazing where a land rover can go!! Walking around the saltwater lagoon was beatifull. Altogether a fantastic day, highly recommended!

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Mrs J. & family - Warwickshire
Arrived on: 9-Aug-2009 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Sam's Giardino Swakopmund

Very good linen.
Interesting proprietor, set menu was good.
Breakfast exceptionally good range.
Comfortable lounge areas, free internet access.

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Mr & Mrs R - Australia
Arrived on: 7-Aug-2009 Stayed for: 2 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Good
Good

Sam's Giardino review

Sam is very hospitable and helpful. The rooms are a bit dated but comfortable enough.

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Prof. S & Mrs M - Cumbria
Arrived on: 31-Jul-2009 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good

Sam's Giardino review

A little more ordinary than some of our overnights, but Sam was a very good host.

Only drawback was distance from other Swakopmund restaraunts - not really OK to walk back at night. Suspect the food was very good but we'd pre-booked dinner at the Tug restaurant, which Id been to before.

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