Reviews of The Burning Shore
They do not necessarily represent the views of Expert Africa.
The Burning Shore disappointment
Firstly we must admit that we (not Expert Africa) picked this hotel. The location was very disappointing - it is surrounded by other buildings (except on the seaward side) and a new building is being constructed next door.
The rooms are very attractive. We had no safe in the room though and despite being told one would be fitted, it never materialised until we insisted that it be fitted that day. The maintenance man eventually arrived at 7p.m. There were two shower roses but only one worked until the maintenance man fixed it next day. I asked for a hairdrier (surely there should have been one in the room?) and one was produced after some delay.
Apparently the manager had resigned three weeks earlier and there was only a temporary manager - we use the word 'manager' advisedly. This became all too obvious the following evening. We asked for a taxi to take us into Swakopmund but when it came to calling him to bring us back he wasn't answering his cell. Eventually the Hansa Hotel (where we had gone to eat - very good food) rang the Burning Shore and they got hold of the driver. We had the distinct impression that he was 'somebody's boyfriend althogh the 'manager' denied this. We also felt that the price he charged was too high - N$300. When asked, the 'manager' quoted a price nearer N$240.
Having arrived back in our room we realised that a small amount of loose change was missing from our room - and the bed had only been half prepared fro the night. The only person available at that time was a security guard but we managed to speak to the 'manager' on the phone and she came at 7a.m. next morning to discuss the problems. Her take on the situation was that she was only a temporary manager and she said that the rest of the reception staff were in the process of ibeing trained. This was of no consolation to us.
Overall we felt 'ripped off'. We deducted N$50 from our bill for the taxi fare and gave a tip in cash to the kitchen/waiting staff as they had both been good.