Reviews of Waterberg Camp
(77%) From 36 travellersThey do not necessarily represent the views of Expert Africa.
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Waterberg Camp review
We stayed one night on the way to Etosha, and did not participate in the activities, apart from walking one of the self-guided trails (probably not the best one in retrospect). We would have hiked to the top of the plateau, but found it too hot in November to do so.
We thought the restaurant and service were excellent, despite previous comments to the contrary.
Saw baboons and mongooses outside the chalets, and plenty of birds.
Very unimpressed, service was appauling
Room was very basic, clean and comfortable. Service at reception was very unwelcoming and receptionist was quite offhand. A poorly photocopied map was thrust in front of me showing the basic layout off the area and I was given instructions of how to try and locate my lodge.
Having settled in I decided to go for a walk and see the area and ended up back in the vicinity of the reception, where there is s "shop" ( very poorly stocked and dirty). The sales person gave me the opinion that I was putting her out when I wanted to purchase a bottle of water. Later when I went to dinner, the resturant staff were very off hand and it seemed that the fact that they already had 4 tables to serve, was more than they were capable of dealing with ( despite there being 8 staff around).
It took 15 minutes to be given a menu, a further 10 minutes to be offered a drink, and a further 20 minutes to have my food order taken. When the food arrived some 20 minutes later, it was tasteless and tough. Having had my plate cleared I sat a further 30 minutes hoping that I might get the dessert I ordered, but instead the bill was thrust in front of me- at which point I decided to leave before the amazing time that I had being having up until my stay at this location was ruined.
Willing to brush this experience aside as a one off, the following morning I went down to breakfast early as I needed to make an early start. When I arrived the breakfast was not set up and when I asked if I could get breakfast, I was told to wait on the veranda. 45 minutes later, the coffee and fruit juices had emerged, but there was no cereal, yoghurt, fruit or toast available. A further 20 minutes later I finally managed to have something to eat, but the bread was stale- whereupon I decided that it would be better to make a hasty departure and left the Waterberg Plateau Camp immediately.
At this point in time, I certainly will not recommend this place to anyone or return to it myself. Some serious customer service training seems to be needed across the board, particulary in the restaurant.
Lovely setting - great walks
Good location for a first stop after Windhoek.
Fantastic views from comfortable rooms in a spacious rest camp. A curiously old fashioned restaurant serving standard NWR fare.
The high spot is the walks, whether accompanied or not, and the prolific bIrd life and fascinating flora and fauna in an envirnment unusual in Namibia by having plenty of water.
Waterberg Camp review
Having heard bad things about Waterberg Camp during our trip, we were not sure what to expect, but were very pleasantly surprised. We were given two bungalows next to each other and kept company by our own group of 4 dik-diks. It was nice to be able to BBQ on our private terrace.
Although baboons are apparently a problem in some parts of the park we didn't even see one during our stay. The rock mountain towering above the camp is impressive, but as we were only here one night we didn't have time to explore much. The swimming pool was large and clean.
One small thing that should perhaps be clarified to new visitors is that although it says on the paper you receive on arrival that breakfast is until 9.30am, you do in fact need to get there by 8.30 to place your order and even then we were told off for being late!
A short stay at Waterberg started our holiday
The accommodation was excellent - obviously recently refurbished. But the food was no more than average. And the service - both at reception and in the restaurant varied a bit - some people were very friendly, others a bit indifferent.
There was a lovely terrace outside the restaurant, but it was a shame that it wasn't actually open in the morning for a cup of coffee! We did enjoy watching a group of mongooses playing there while we were killing time.
Waterberg Camp review
We were pleasantly surprised by this government run facility.
The staff were very friendly and the room was basic but very clean.
The walks surrounding the camp were pleasant and the walk to the top of the escarpment is a must.
Waterberg Camp review
This was a lovely place to end our travels.
There are plenty of walks both easy and challenging and loads of wildlife.
The restaurant was good with plenty of choice.
Waterberg Camp review
good for a 2 night stay, but not enough to do for longer
Read more about the whole safariWaterberg Camp review
good birds,we didnt do any trips,but were advised there was not a lot to see. food average lots of items on winr list not available, bush chalet fine
Read more about the whole safariGreat views from plateau
Reception chaotic on arrival as lots of people being served at same time, staff there though were helpful and friendly.
Restuarant in beautiful building, food good and new management team seeking to welcome guests. Pool and surrounding area needs attention, pool was deep green and uninviting and insufficient seats etc.
Hiking is a delight and views specacular at top of plateau. Other than that, wildlife hard to see and not much to do at evenings. Rooms are not air conditioned and although having a fan, it is insufficient given the heat to get a good night sleep.
We have always believed that acting responsibly is the only way to approach tourism and we're one of
the few companies to hold AITO's original coveted 5-star status for responsible tourism. It's a lead
that others are now following.
