Reviews of Heinitzburg Hotel
(84%) From 17 travellersThey do not necessarily represent the views of Expert Africa.
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Heinitzburg Hotel review
Very pleasant, attractive & comfortable rooms, food very good (portions were actually quite large, not tiny as had been suggested), service generally good although junior staff occasionally appeared slightly confused.
Read more about the whole tripReview of Heinitzberg
We really enjoyed the views of Windhoek from the terrace. The food was excellent and the waiting staff attentive. On returning from dinner, our room had been spinkled with rose petals. The only disappointment was check-in. Having arrived at about 10 a.m., following our flight from London, it was implied that we would be able to check in early however we had to wait on the terrace until 2 p.m.
Read more about the whole tripHeinitzburg Hotel review
Another smooth paved drive into Windhoek where we enjoyed an afternoons shopping, a visit to a war cemetary and an excellent 'cordon bleu' meal in the hotel restaurant. We held our room until 4.oopm the following day and were able to swim, shower and generally lounge around until leaving for our flight home.
A nice, friendly and classy joint!
Good First Night
Nice as ever in most ways. Great that room was ready for us despite early morning arrival.
Dinner arrangements and service slow and chaotic though food itself as delicious as always. No time to try dessert though as so protracted and even kept waiting to sign bill first at the table then by the bar and when we gave up they finally came to the room by which time we were already in bed! Other diners were complaining about the service and giving people a sorbet as an apology did not go far enough. At the start we had to ask for menus after being kept waiting for ages and for some reason our glasses were removed at one point when we were only half way through our bottle of wine.
Things seemed less organised generally than before and eg housekeeping were re-making the bed and tidying the room under the impression we were there another night as we were packing to leave and check out which was a bit offputting.
Breakfast on the terrace was as enjoyable as ever but again service eg provision of coffee and clearing away used dishes was a bit lacking.
All in all the experience wasn't as smooth as previously and didn't inspire confidence.
We have always believed that acting responsibly is the only way to approach tourism and we're one of
the few companies to hold AITO's original coveted 5-star status for responsible tourism. It's a lead
that others are now following.
