Hotel des Mille Collines

Reviews of Hotel des Mille Collines

Good(79%) From 24 travellers
Excellent
5
Good
15
Average
2
Poor
2
Terrible
0
Below are independent comments from 24 of our travellers who have visited Hotel des Mille Collines, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Ms H, Mr B & Ms B from Norway
Arrived on: 13-Jul-2014 Stayed for: 2 nights
Overall:
Average
Average
Location:
Good
Good
Rooms:
Average
Average
Service:
Average
Average
Food:
Good
Good
Activities:
Average
Average
Facilities:
Average
Average

Hotel des Mille Collines review

A bit worn down and the service in the pool bar is really slow. However the service in the reception is good and they do serve nice big breakfeats

Read more about the whole trip
Ms. C from Mississippi
Arrived on: 24-Jun-2014 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Activities:
Good
Good
Facilities:
Good
Good

Hotel des Mille Collines review

Clean, comfortable. The hotel had key card problems. However, we could leave our room and they brought us our key card.

Beautiful dining room on the top of the hotel. Good food. The only drawback was that our room was just above the outdoor restaurant. There was very loud music (albeit, good American music) until 9:00. Thank goodness it ended early since we had to be up by 4.

Read more about the whole trip
Ms C. from Vista
Arrived on: 16-Feb-2014 Stayed for: 1 nights
Overall:
Excellent
Excellent

same as previous

same as previous [ Ed: see this traveller's comments on the stay here a few days earlier, below. ]

Read more about the whole trip
Ms C. from Vista
Arrived on: 13-Feb-2014 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Average
Average
Food:
Average
Average

Nice hotel with beautiful grounds

Average to nice hotel with friendly people and the most beautiful grounds.

Hard to believe there was so much tragedy in that area. That horror is behind them but they do not forget.

Read more about the whole trip
Mr and Mrs D from Cambridge
Arrived on: 12-Oct-2013 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Hotel des Mille Collines review

bear in mind there for only one night, arriving late at night.

Read more about the whole trip
Mr G & Mrs T from Durham
Arrived on: 10-Jan-2013 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Average
Average
Facilities:
Good
Good

Hotel des Mille Collines review

Please see our earlier review. [Ed: see below]

Read more about the whole trip
Mr G & Mrs T from Durham
Arrived on: 29-Dec-2012 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Average
Average
Facilities:
Good
Good

Good for an overnight in Kigali.

The Mille Collines was good for an overnight in Kigali (well located) - we used it at the beginning and end of our trip.

Having said that it is a little tired and the rooftop restuarant food didn't really justify the price (we ate better food at various, more modest, locations throughout Rwanda). The restaurant is now to be refurbished (Jan 13).

There is not a hint that this was "Hotel Rwanda". Has a good sized pool and internet access.

Read more about the whole trip
Three from Manchester
Arrived on: 20-Sep-2012 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Average
Average
Food:
Average
Average
Facilities:
Good
Good

Nice hotel, restaurant service a bit ropey.

The hotel has lovely views, stylish public areas and nice rooms, all you could wish for an overnight stay. Unfortunately for us we stayed on a Thursday night which is party night by the pool which on anotheer type of trip would have been fun, but having just left the tranquility of the volcanoes, it did grate a little on the senses.

We retreated to the 4th floor restaurant which has beautiful open air views over Kigali. The food here is OK, but they couldn't cope with a vegetarian - although a strange mix of a plate of spaghetti, potatoes and veg turned up eventually. The service was incredibly slow and we waited an hour for our food, which was OK as we had nowhere to be, but for the country the prices are quite high in the restaurant so I was expecting better service.

Breakfast the next morning in the same restaurant was a well organised and extensive buffet. For the breakfast and view alone I'd recommend this hotel and if its not party night I'd suggest eating dinner at thee pool bar.

Read more about the whole trip
Mrs M and Miss H from Bucks
Arrived on: 23-Aug-2012 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Average
Average
Service:
Good
Good
Food:
Average
Average
Activities:
Good
Good
Facilities:
Good
Good

Milles Collines review

Good hotel with lovely ambiance and good staff however the hotel was let down by its very average rooms and food

Read more about the whole trip
Mr J. from Amersham
Arrived on: 25-Jul-2012 Stayed for: 1 nights
Overall:
Poor
Poor
Location:
Good
Good
Rooms:
Poor
Poor
Service:
Poor
Poor
Activities:
Average
Average
Facilities:
Average
Average

rather disappointing for a major Hotel

reception and staff not at all personable
rooms small and missing some basics eg hair dryer
but pool area and bar very pleasant and welcome

early breakfast ordered but delivered very late, as we were leaving
no apology - staff somewhat disinterested

Read more about the whole trip

Expert Africa comments

We were concerned to read this feedback - we've passed it on to the managers, and are monitoring the situation at this lodge - which has previously been very reliable.