Hotel des Mille Collines

Reviews of Hotel des Mille Collines

Good(80%) From 22 travellers
Excellent
5
Good
14
Average
1
Poor
2
Terrible
0
Below are independent comments from 22 of our travellers who have visited Hotel des Mille Collines, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Ms C. from Vista
Arrived on: 16-Feb-2014 Stayed for: 1 nights
Overall:
Excellent
Excellent

same as previous

same as previous [ Ed: see this traveller's comments on the stay here a few days earlier, below. ]

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Ms C. from Vista
Arrived on: 13-Feb-2014 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Average
Average
Food:
Average
Average

Nice hotel with beautiful grounds

Average to nice hotel with friendly people and the most beautiful grounds.

Hard to believe there was so much tragedy in that area. That horror is behind them but they do not forget.

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Mr and Mrs D from Cambridge
Arrived on: 12-Oct-2013 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Hotel des Mille Collines review

bear in mind there for only one night, arriving late at night.

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Mr G & Mrs T from Durham
Arrived on: 10-Jan-2013 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Average
Average
Facilities:
Good
Good

Hotel des Mille Collines review

Please see our earlier review. [Ed: see below]

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Mr G & Mrs T from Durham
Arrived on: 29-Dec-2012 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Average
Average
Facilities:
Good
Good

Good for an overnight in Kigali.

The Mille Collines was good for an overnight in Kigali (well located) - we used it at the beginning and end of our trip.

Having said that it is a little tired and the rooftop restuarant food didn't really justify the price (we ate better food at various, more modest, locations throughout Rwanda). The restaurant is now to be refurbished (Jan 13).

There is not a hint that this was "Hotel Rwanda". Has a good sized pool and internet access.

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Three from Manchester
Arrived on: 20-Sep-2012 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Average
Average
Food:
Average
Average
Facilities:
Good
Good

Nice hotel, restaurant service a bit ropey.

The hotel has lovely views, stylish public areas and nice rooms, all you could wish for an overnight stay. Unfortunately for us we stayed on a Thursday night which is party night by the pool which on anotheer type of trip would have been fun, but having just left the tranquility of the volcanoes, it did grate a little on the senses.

We retreated to the 4th floor restaurant which has beautiful open air views over Kigali. The food here is OK, but they couldn't cope with a vegetarian - although a strange mix of a plate of spaghetti, potatoes and veg turned up eventually. The service was incredibly slow and we waited an hour for our food, which was OK as we had nowhere to be, but for the country the prices are quite high in the restaurant so I was expecting better service.

Breakfast the next morning in the same restaurant was a well organised and extensive buffet. For the breakfast and view alone I'd recommend this hotel and if its not party night I'd suggest eating dinner at thee pool bar.

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Mrs M and Miss H from Bucks
Arrived on: 23-Aug-2012 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Average
Average
Service:
Good
Good
Food:
Average
Average
Activities:
Good
Good
Facilities:
Good
Good

Milles Collines review

Good hotel with lovely ambiance and good staff however the hotel was let down by its very average rooms and food

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Mr J. from Amersham
Arrived on: 25-Jul-2012 Stayed for: 1 nights
Overall:
Poor
Poor
Location:
Good
Good
Rooms:
Poor
Poor
Service:
Poor
Poor
Activities:
Average
Average
Facilities:
Average
Average

rather disappointing for a major Hotel

reception and staff not at all personable
rooms small and missing some basics eg hair dryer
but pool area and bar very pleasant and welcome

early breakfast ordered but delivered very late, as we were leaving
no apology - staff somewhat disinterested

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Expert Africa comments

We were concerned to read this feedback - we've passed it on to the managers, and are monitoring the situation at this lodge - which has previously been very reliable.

Mr and Mrs R from Bath
Arrived on: 15-Jul-2012 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good

Hotel des Mille Collines review

Very high standard hotel but not quite living up to that level.

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Mr & Mrs C - Avon
Arrived on: 2-Jul-2012 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Average
Average
Service:
Average
Average
Food:
Average
Average
Facilities:
Good
Good

Hotel des Mille Collines review

The management of staff at breakfast was poor.

Tables were not cleared and tables were not set correctly. Food often ran out and trying to order an omelette was particularly difficult. We did not try dinner.

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