Reviews of Hotel des Mille Collines

"see previous [Ed: see below]" See all these reviews: 16n in Zambia; 5n in Rwanda

"Good hotel to start a trip to see the Gorillas." See all these reviews: 16n in Zambia; 5n in Rwanda

"We returned to this hotel on our way back home" See all these reviews: 6n in Kenya; 5n in Rwanda

"Excellent entrance and garden." See all these reviews: 6n in Kenya; 5n in Rwanda

"Quick stay but very nice transition." See all these reviews: 12n in Rwanda

"Pleasant and functional.

Comfortable night after a long flight." See all these reviews: 9n in Rwanda

"as above." See all these reviews: 8n in Zambia; 7n in Rwanda

"Please refer to previous review...

We extended our stay in Kigali by two nights and simply extended the booking made for us by Expert Africa as the hotel offered us a reasonable rate and we were disinclined to move hotels again." See all these reviews: 4n in Rwanda

"The hotel is fine, just a bit noisy in some parts of the building.

Staff all very pleasant and professional." See all these reviews: 8n in Zambia; 7n in Rwanda

"We had been booked to stay at this property for two nights, once on arrival in Kigali and once the night prior to our departure. We arrived quite late on our first visit, close to 10.00pm and check in was fine and efficient. We were pleasantly greeted at reception and quickly offered welcome juice.

There was a security screening machine at the hotel entrance, not uncommon in Africa and the lobby level appeared quite contemporary and modern, but I think its fair to say that the rooms (certainly ours on both stays) are looking quite tired and very much decorated in an older basic style, however we had everything we needed - air conditioning, kettle, tea & coffee, a working fridge, hairdryer, bathroom basics and the room was spotlessly clean and housekeeping very good.

I do think its rather a shame that chairs and a small table are not present on the balcony as it was nice to be outside looking at the beautiful view.

For both stays we were allocated rooms on the 2nd floor with pool views and were not unduly affected by any noise.

Wi-fi throughout the hotel was poor with limited and unstable connectivity. This was the case during both of our stays but I don't know if its normal, but if there is a necessity to comprehensively respond to any potential work emails or similar this may prove challenging.

There is a nice selection of art work displayed around the hotel which is available for purchase via a local gallery.

Breakfast was served on the outside terrace and was perfectly acceptable with an egg station and the usual fruit and cold buffet selections.
We did eat at the pool bar and felt the food was fine and had no issue with the service, however the overall service at breakfast was somehow not quite as streamlined.
The Legacy Lounge appeared to be closed during our stay. I am not sure if this is permanent or perhaps being refurbished?

The pool area is nice, but again the pool could use a maintenance/re -paint upgrade. There were tennis courts and I believe access to a gym but we did not use either of these facilities so cannot offer comment.

There is a massage area located by the pool and I enjoyed an hours reflexology which I personally thought was good and the therapist professional and not unreasonably priced for a hotel.

The gardens and landscaping were beautiful and to the side in the car park there is a poignant memorial to staff members lost during the genocide.

There may well be more modern hotel options in Kigali but Mille Collines has some historical character and was in a nice location for our needs.

We elected to extend our stay in Kigali by two nights and for ease simply opted to remain at Milles Collines. Perhaps with more time to investigate it might have been nice to have tried another option, bur reception offered us a rate that was acceptable and we did not feel the need to pack and relocate elsewhere.

During our additional two evenings there was entertainment at the pool bar, a band one night and a cultural group the other and both were very pleasant and added to the atmosphere around the bar/lawn area. This entertainment if I remember correctly was from about 7.00 - 10.00pm.

We personally found all staff during our stays were courteous and professional. There were one or two waiters at the bar whose English and understanding just required a little more patience and and orders repeating and clarifying, but the staff were so delightful and willing to please that this was not an inconvenience or annoyance.

Should we visit Kigali again we would most likely look to try an alternative property but that would simply be out of interest and not because there was anything fundamentally wrong with Mille Collines." See all these reviews: 4n in Rwanda