Kigali Serena Hotel

Reviews of Kigali Serena Hotel

Excellent(91%) From 15 travellers
Excellent
10
Good
3
Average
2
Poor
0
Terrible
0
Below are independent comments from 15 of our travellers who have visited Kigali Serena Hotel, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr & Mrs S - Sydney
Arrived on: 18-Jan-2013 Stayed for: 1 nights
Overall:
Excellent
Excellent

Had to cancel due to Rwandair stuff-up!

We never got to stay at the Kigali Serena Hotel as Rwandair Express cancelled our flight and rescheduled it to the following day - which was annoying especially as they didn't even notify us of the change.

Rwandair Express also cancelled our flight back to Jo'burg TWICE, again without notifying us. Avoid Rwandair Express like the plague and fly South African Airways instead.

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Miss F & Mr H from York
Arrived on: 9-Nov-2012 Stayed for: 1 nights
Overall:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good

Kigali Serena Hotel review

Good quality captial hotel.

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The F family from London
Arrived on: 31-Dec-2011 Stayed for: 1 nights
Overall:
Average
Average
Location:
Average
Average
Rooms:
Average
Average
Service:
Average
Average
Food:
Good
Good

Kigali Serena Hotel review

big city centre hotel little atmosphere

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Mr. B - Bell
Arrived on: 12-Jan-2008 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Kigali Serena Hotel review

Outstanding in every way!

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Ms V & Mr D - Illinois, USA
Arrived on: 6-Oct-2007 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

1 night at the Kigali Serena

We had a very brief stay at the Serena. We recived a warm welcome with towels and drinks. Our room was excellent. We had a small supper at the coffee shop that was very good. We had a 5:00 am pick up for an eary flight.

The hotel provided a delicious breakfast in our room at 4:30am. Unfortunately, at 5:15 our driver had not appeared. The front desk staff was very helpful in attempting to track him down and arranged for a taxi ride to airport for us. Our driver did appear at the airport, eventually.

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