Lake Kivu Serena Hotel

Reviews of Lake Kivu Serena Hotel

Average(67%) From 3 travellers
Excellent
0
Good
2
Average
0
Poor
1
Terrible
0
Below are independent comments from 3 of our travellers who have visited Lake Kivu Serena Hotel, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Ms J. from Dublin
Arrived on: 1-Jan-2015 Stayed for: 1 nights
Overall:
Poor
Poor
Location:
Good
Good
Rooms:
Good
Good
Service:
Terrible
Terrible
Food:
Good
Good
Activities:
Terrible
Terrible
Facilities:
Average
Average

Lake Kivu Serena Hotel review

Pool and beach available. Our guide said we should not walk outside the grounds. We requested towels at the pool from an attendant and were told to go to the beach. 15 minutes later we saw another attendant and requested towels again as the first attendant had not showed up. She brought them after a 5 minute wait. The first attendant turned up half an hour later!

We ordered drinks. They arrived about 20-30 minutes apart. Service was poor and very slow.

We were bored and considered it a very poor experience as even the boats were broken. They had a launch that only went straight out and back and one jet ski but not allowed to go beyond the hotel environs. It would be better to miss this.

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Miss F & Mr H from York
Arrived on: 14-Nov-2012 Stayed for: 2 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

Lake Kivu Serena Hotel review

Great quality of hotel in a prime location.

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Ms K party from Herts
Arrived on: 5-Sep-2009 Stayed for: 2 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

Relaxing stay at Lake Kivu

Good place to relax after trekking for four days. Great location right on the beach and we had a lovely boat trip out and round the headland to the hot springs.

Breakfast on the first morning was laid out on the beach which was lovely! Buffet meals were fine, although the prawns from the a la carte menu served on the Sunday night were fantastic!! Staff were helpful and sevice was generally good.

Read more about the whole safari