Gorilla Mountain View Lodge

Reviews of Gorilla Mountain View Lodge

Good(89%) From 41 travellers
Excellent
21
Good
17
Average
3
Poor
0
Terrible
0
Below are independent comments from 41 of our travellers who have visited Gorilla Mountain View Lodge, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr J. from Amersham
Arrived on: 21-Jul-2012 Stayed for: 4 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Average
Average
Activities:
Good
Good
Facilities:
Good
Good

friendly staff &personal service - great fire

a very good location for the Volcanoes Park

personal service and accommodation very good, would prefer more availability of electricity during the mid day period

Read more about the whole safari
Mr and Mrs R from Bath
Arrived on: 16-Jul-2012 Stayed for: 4 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Average
Average
Food:
Good
Good
Activities:
Excellent
Excellent

Gorilla Mountain View Lodge review

Everybody at the Lodge was friendly. We felt that they needed more training.

The experience with the gorillas was very very special. The guides were very helpful. The climb to the forest to see our first group of gorillas was very strenuous and returning was even harder: we had a climb of several hours an dthen the same back. The walk to another group on the second day was very much easier and the gorillas just as interesting.

The trip to the golden monkeys was also interesting (but not equal to the gorillas!).

Read more about the whole safari
Mr & Mrs W from Wokingham
Arrived on: 7-Jul-2012 Stayed for: 5 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good

Lacked charm but great location

Location is great with beautiful views of the volcanoes and a short distance to the Park HQ for the treks.

Rooms were very clean and comfortable

Food is buffet style which became a bit monotonous and wasn't great for vegetarians. Service was good

The shower is set at a height of about 5 foot so not great for taller people.

Electricity is only available at certain times of the day so if you get back from a trek late then you have to shower in the dark and can't use a hairdryer. Also, after tekking you are offered ginger tea but if you don't like this then nothing else is apparently on offer - I asked for coffee but couldn't have any because the generator was off. There is a kettle in the room and tea and coffee so my top tip would be to take a little flask that you can fill with hot water when the electricity is on.

It was great to have our boots cleaned after each trek - very much appreciated

We were prepared for the cold temperature but even so the fire could have been lit earlier (we had to ask one evening for it to be lit as it was past 6.30 and it does start getting chilly at 4pm). there was no heating in the bathroom and this was freezing.

In the evenings there are numerous people coming to the room - person to light the fire, person to bring hot water bottle, person to check the fire, person to bring your boots - this could be disrupting.

There was certainly plenty to occupy birdwatchers and the manager (we think) Victor is very knowledgable about what birds are around the lodge.

The dancers in the afternoon were really enthusiastic and entertaining

Read more about the whole safari
Mr & Mrs C - Avon
Arrived on: 27-Jun-2012 Stayed for: 5 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Gorilla Mountain View Lodge review

Highlights we're hot water bottles, fires in room and boot cleaning service, followed closely by the catering staffs singing and dancing extravaganza in the dining room.

Gorilla trips were awesome.

Buffet style food not to our liking, so reason for lower score.

Read more about the whole safari
Mr F - USA
Arrived on: 2-Apr-2012 Stayed for: 3 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Average
Average
Service:
Excellent
Excellent
Food:
Good
Good
Facilities:
Good
Good

pleasant stay

grnerator could be on longer hours
cabins not heated very well by fireplace
matches in rooms are useless
staff was very friendly and helpful

Read more about the whole safari
Ms O & Mr T from Herts
Arrived on: 20-Feb-2012 Stayed for: 4 nights
Overall:
Average
Average
Location:
Excellent
Excellent
Rooms:
Poor
Poor
Service:
Average
Average
Food:
Average
Average

Gorilla Mountain View Lodge

It would be very easy to improve the average score we have given Gorilla Mountain View Lodge to a good score. There were some quick fixes that could be implemented at minimal cost which would significantly improve the user experience.

1. Have a salt and pepper pot on every table so the guest does not have to hunt for one on the other tables.

2. Vary the menu a bit more and make the food less bland. We were there for 4 nights and got pretty bored with the food by the end of it. We appreciate that it is difficult to cater to everyone but most of the dishes were very safe ie irish stew, pasta, grilled fish. We were dying for something with a bit of spice ie a curry or chili con carne by the end of the stay.

3. We were in room 6. We don't know if the quality of this room is typical of the general room quality but if it is, then we would say: buy new towels or bleach the ones you already have. We know they were clean but they were no longer white and had gone grey, which makes them look dirty even if they are not. Likewise with the bed linen, it needs replacing. The room needed a lick of paint as it had gone dingy. In our room we had lashings of hot water but it only came out of the tap as a trickle. This made showering impossible and meant it took 20 minutes to run a bath. Incidentally the bracket for the shower head had fallen off the wall at some point in the past and had not been repaired - with the bracket left sitting on the side of the bath. So even if we had wanted a shower, we would have been hard pushed to keep the head up on the wall.

4. We really wanted to tip as many staff as possible i.e the boot cleaners, fire setters, bar staff and table waiting staff, but soon ran out of small denominations in either dollars or Rwandan currency. But each time we went to the front desk, we struggled to get them to change larger bills for us, even when we explained that we wanted to use it to tip their staff.

5. We had two kingsize beds in our room which is probably great if you are two single travellers but as a couple it felt really odd, almost as if surplus furniture had been wedged into our room. One bed is enough thanks!

If the inside of the rooms were as beautiful as the grounds, then they would be very impressive. And as we said it wouldn't take that much to improve them.

Read more about the whole safari
Mr & Mrs H - Durham
Arrived on: 18-Sep-2011 Stayed for: 4 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Ideal for us

an excellent place

Read more about the whole safari
Mr & Mrs R - Aberdeen
Arrived on: 16-Sep-2011 Stayed for: 4 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Good
Good
Activities:
Excellent
Excellent
Facilities:
Good
Good

A great expereience at Gorilla mountain view

We really enjoyed our time at Gorilla Mountain View Lodge. The staff were very friendly and attentive, led by a visible and communative manager. The food was simple but with great soups and stews was what was needed with the cold. The rooms were spacious and needed the fire and hot water bottles. A heated towel rail in the bathroom and better lighting would have been welcome.

The boot cleaning service after our muddy trips to Gorillas and Golden monkeys was really appreciated.

The lounges were pleasant but would have been more welcoming with fires in the afternoon.

The gorrila trekking was fantastic.

Read more about the whole safari
Mr & Mrs H - Hampshire
Arrived on: 4-Sep-2011 Stayed for: 4 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Average
Average
Service:
Good
Good
Food:
Average
Average
Facilities:
Average
Average

Gorilla Mountain View Lodge review

This is a mountain lodge and the service provided are good but erratic, one day your fire was lit, the next not, each room was supposed to have a telephone to reception but ours didn't.

You will feel cold and damp due to the region whether it is the dry season or not, so go prepared, having said that, seeing the gorillas makes up for any short comings and beyond. A little more attention to detail could make the difference.

Read more about the whole safari
Ms L & Mr DB - Oxshott
Arrived on: 4-Sep-2011 Stayed for: 4 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Average
Average
Facilities:
Good
Good

Gorilla Mountain View Lodge review

the staff were always ready to build fires in the room. Quality and variety of food could definitely be a lot better. Bar area is dark and uninviting.

Birding excellent around the lodge.

They supply a small kettle in the room but as there's no electricity from 1.30pm to 5pm, we're not able to enjoy any hot drinks!

Read more about the whole safari