Gorilla Mountain View Lodge

Reviews of Gorilla Mountain View Lodge

Good(89%) From 37 travellers
Excellent
18
Good
17
Average
2
Poor
0
Terrible
0
Below are independent comments from 37 of our travellers who have visited Gorilla Mountain View Lodge, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr F - USA
Arrived on: 2-Apr-2012 Stayed for: 3 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Average
Average
Service:
Excellent
Excellent
Food:
Good
Good
Facilities:
Good
Good

pleasant stay

grnerator could be on longer hours
cabins not heated very well by fireplace
matches in rooms are useless
staff was very friendly and helpful

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Ms O & Mr T from Herts
Arrived on: 20-Feb-2012 Stayed for: 4 nights
Overall:
Average
Average
Location:
Excellent
Excellent
Rooms:
Poor
Poor
Service:
Average
Average
Food:
Average
Average

Gorilla Mountain View Lodge

It would be very easy to improve the average score we have given Gorilla Mountain View Lodge to a good score. There were some quick fixes that could be implemented at minimal cost which would significantly improve the user experience.

1. Have a salt and pepper pot on every table so the guest does not have to hunt for one on the other tables.

2. Vary the menu a bit more and make the food less bland. We were there for 4 nights and got pretty bored with the food by the end of it. We appreciate that it is difficult to cater to everyone but most of the dishes were very safe ie irish stew, pasta, grilled fish. We were dying for something with a bit of spice ie a curry or chili con carne by the end of the stay.

3. We were in room 6. We don't know if the quality of this room is typical of the general room quality but if it is, then we would say: buy new towels or bleach the ones you already have. We know they were clean but they were no longer white and had gone grey, which makes them look dirty even if they are not. Likewise with the bed linen, it needs replacing. The room needed a lick of paint as it had gone dingy. In our room we had lashings of hot water but it only came out of the tap as a trickle. This made showering impossible and meant it took 20 minutes to run a bath. Incidentally the bracket for the shower head had fallen off the wall at some point in the past and had not been repaired - with the bracket left sitting on the side of the bath. So even if we had wanted a shower, we would have been hard pushed to keep the head up on the wall.

4. We really wanted to tip as many staff as possible i.e the boot cleaners, fire setters, bar staff and table waiting staff, but soon ran out of small denominations in either dollars or Rwandan currency. But each time we went to the front desk, we struggled to get them to change larger bills for us, even when we explained that we wanted to use it to tip their staff.

5. We had two kingsize beds in our room which is probably great if you are two single travellers but as a couple it felt really odd, almost as if surplus furniture had been wedged into our room. One bed is enough thanks!

If the inside of the rooms were as beautiful as the grounds, then they would be very impressive. And as we said it wouldn't take that much to improve them.

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Mr & Mrs H - Durham
Arrived on: 18-Sep-2011 Stayed for: 4 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Ideal for us

an excellent place

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Mr & Mrs R - Aberdeen
Arrived on: 16-Sep-2011 Stayed for: 4 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Good
Good
Activities:
Excellent
Excellent
Facilities:
Good
Good

A great expereience at Gorilla mountain view

We really enjoyed our time at Gorilla Mountain View Lodge. The staff were very friendly and attentive, led by a visible and communative manager. The food was simple but with great soups and stews was what was needed with the cold. The rooms were spacious and needed the fire and hot water bottles. A heated towel rail in the bathroom and better lighting would have been welcome.

The boot cleaning service after our muddy trips to Gorillas and Golden monkeys was really appreciated.

The lounges were pleasant but would have been more welcoming with fires in the afternoon.

The gorrila trekking was fantastic.

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Mr & Mrs H - Hampshire
Arrived on: 4-Sep-2011 Stayed for: 4 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Average
Average
Service:
Good
Good
Food:
Average
Average
Facilities:
Average
Average

Gorilla Mountain View Lodge review

This is a mountain lodge and the service provided are good but erratic, one day your fire was lit, the next not, each room was supposed to have a telephone to reception but ours didn't.

You will feel cold and damp due to the region whether it is the dry season or not, so go prepared, having said that, seeing the gorillas makes up for any short comings and beyond. A little more attention to detail could make the difference.

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Ms L & Mr DB - Oxshott
Arrived on: 4-Sep-2011 Stayed for: 4 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Average
Average
Facilities:
Good
Good

Gorilla Mountain View Lodge review

the staff were always ready to build fires in the room. Quality and variety of food could definitely be a lot better. Bar area is dark and uninviting.

Birding excellent around the lodge.

They supply a small kettle in the room but as there's no electricity from 1.30pm to 5pm, we're not able to enjoy any hot drinks!

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Mr T & Ms G from Kent
Arrived on: 28-Aug-2011 Stayed for: 4 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Facilities:
Average
Average

Gorilla Mountain View Lodge review

Wonderful location, friendly helpful staff. Buffet meals made good use of fairly limited ingredients and meant you could refuel quickly before and after activities.

Good sized rooms. Fires in rooms and hot water bottles lovely but much needed as it gets really quite cold at night.

Electricity supplied by generator so only available at fixed times.

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Dr & Dr L from Cheshire
Arrived on: 15-Jul-2011 Stayed for: 4 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Average
Average
Food:
Average
Average
Activities:
Excellent
Excellent

Great centre for gorilla trekking

The lodge was lovely with bungalows for each couple. A fire was lit in your bungalow every evening and hot water bottles were brought after dinner (but often not before you'd gone to sleep).

The service of the bungalow was poor and not up to the standard we expected (glasses not washed, bottled water not provided, etc)

The Lodge was well located for golden monkey and gorilla trekking from the National Park Centre being only 20 minutes distant by car.
The days trekking were excellent and we had great encounters with the gorillas. Each day we went to a different group of gorillas. One day they were moving around and feeding and the second day they were resting and playing. Each day was highly memorable.

Our driver/guide, Augustine, was excellent in ensuring that we got on good treks and then finding interesting activities for us to do in the afternoons, eg travelling north to see the Burera and Ruhondo Lakes, visiting the Iby' Iwacu Cultural Village and the local daily market.

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Mr. J - Surrey
Arrived on: 23-Sep-2010 Stayed for: 4 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good

Gorilla Mountain View Lodge review

Overall the Gorilla Lodge was very good the staff always helpful. accommodationwas very good.

There was one slight problem for the first day was the length of time the breakfast course took, especially the leaving time of 6.30am, however as soon as they introduced the buffet style breakfast the problem was over come.

Not sure where to include this but Kamanzi Aloys [Ed: our guide for this traveller] was excellent.

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Mr & Mrs P - Oxfordshire
Arrived on: 27-Aug-2010 Stayed for: 4 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Fantastic stay at Gorilla Mountain View Lodge

We loved every minute at the lodge. The views were amazing. All staff were always happy, very friendly and helpful. The room was great - nice decor, large and clean. Due to the location we weren't expecting to have hot water any time of day but we did.

The food was good. Our only comment was it would have been nice to be given the option to try some local dishes. Our boots came back from cleaning after treks cleaner than when we had arrived. The children who came to do local dancing in the evening were very entertaining.

In a nut shell we couldn't fault anything with the lodge and would certainly go back again in the future.

Concerning the private guide that we organised for these travellers, they commented:

Guide in Rwanda - Johnson - an amazing person and guide

We can't praise Johnson enough. He was a fantastic guide. In the short time we were in Rwanda he gave us an amazing insight into the country, its people, history, culture and wildlife. He is a very knowledgeable and caring person.

Any requests we had he went out of his way to deliver.

We were sad to say goodbye and feel we have gained a new friend. We intend to travel back to Rwanda to see more of the country in the future and will definitely request Johnson as our guide.

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