Ras Kutani

Reviews of Ras Kutani

Excellent(97%) From 56 travellers
Excellent
48
Good
7
Average
1
Poor
0
Terrible
0
Below are independent comments from 56 of our travellers who have visited Ras Kutani, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
The W family from Thatcham
Arrived on: 13-Jul-2012 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good
Activities:
Average
Average
Facilities:
Excellent
Excellent

The Way to Relax!

I arrived a day earlier than rest of my family and was made most welcome by Lana. She arranged for Nassoom to have dinner with me so I didn't feel awkward dining alone, which was very thoughtful. He was delightful company and it was very interesting to learn something of Tanzania from him. I felt relaxed and 'at home' the moment I arrived - sandals kicked off, walking along the sand pathways (impeccably kept) to the relaxing bar area... With the most refreshing lime drink! The lodges are set well apart and offer lovely hammocks to laze in whilst watching the fascinating monkeys running around.

Lovely long beach and managed to catch two turtle hatchings by the conservation group whilst there - marvellous! Did the forest walk, which was pleasant and my daughters had lovely pedicures when they arrived. All in all a very pleasant stay with delightful staff and surroundings!

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Mr & Mrs N - Cambridge
Arrived on: 28-Jan-2012 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Ras Kutani review

Wonderful place to relax after a superb safari. Fantastic location & perfect weather.

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Mr & Mrs C from Cumbria
Arrived on: 14-Jan-2012 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Ras Kutani review

Excellent way to round off a safari holiday with an idyllic location on the edge of an unspoilt stretch of Indian Ocean.

Robinson Crusoe would have loved the spot but clearly would not have recognised the unadulterated luxury! The ultimate chill-out spot for those who are happy to do little but lounge, swim and eat. The isolated location and arrival by boat add to the feeling.

We thought the couple of days was adequate to round off the overall trip.

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Mr & Mrs F from Cumbria
Arrived on: 14-Jan-2012 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

What luxury, absolutely lovely

Gorgeous from beginning to end, ... such a relaxing place, lovely beach, no hassle whatsoever, everyone really friendly. Food superb, service wonderful, would definetely return here after a safari.......... perfect. The entrance to Ras Kutani was extra special too !

The lady manager was really helpful and friendly too.

Id go back tomorrow.

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Mr & Mrs C - Worcestershire
Arrived on: 28-Sep-2011 Stayed for: 5 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good
Facilities:
Excellent
Excellent

Ras Kutani review

A piece of paradise on earth.
Everything from accomodation to attention of staff was impeccable

Lovely pool beach and lagoon.

Departing by boat across the lagoon and then small plane was an amazing experience.

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Mr and Mrs H - Norfolk
Arrived on: 11-Sep-2011 Stayed for: 5 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

The best place in the world to chill out

Possibly the loveliest hotel we have ever stayed in. Utterly charming in its rustic simplicity without compromising exceptional comfort. Decor most beautifully thought out, down to the last detail. We hugely appreciated that.

The food was excellent: beautifully presented, innovative and irresistible every time.

There are no locks on the doors, and therefore no keys. It felt very liberating, and entirely safe, and thus it proved to be.

Most outstanding for us, however, were the staff. Friendly and efficient managers head up a team that impressed us enormously. Waiters, bar staff, housekeeping, gardeners - all were smiling and cheerful, efficient, unobtrusive, thoughtful, but above all, genuinely friendly without being over-familiar. They introduced themselves by name, whereupon we did likewise, and they never again had to ask us who we were but greeted us by name every time they saw us.

John impressed us particularly. (There are two Johns, but this one has risen through the ranks from gardener to housekeeping and is now a waiter. He also taught us to play Bao, which we are utterly hooked on!)

The staff in general behave as though they have a personal investment in the hotel and I think we have never met this feeling at any hotel we have stayed at before. It is the crowning glory of a beautiful place and we were really sad to leave.

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Mr T & Mrs M from County Durham
Arrived on: 19-Aug-2011 Stayed for: 2 nights
Overall:
Average
Average
Location:
Excellent
Excellent
Rooms:
Average
Average
Service:
Average
Average
Food:
Excellent
Excellent
Activities:
Average
Average
Facilities:
Average
Average

Ras Kutani

Ras Kutani did not come up to expectations given the reviews we had read and its overall cost.

The location was good but the accommodation was shabby and the quality of bedding and towels was poor. Talking to others who were staying there we agreed that it requires a complete makeover or facelift. From the moment we arrived to the moment we left service was average and in general the management and staff did not seem to be customer focussed.

The actual food was excellent but the service and atmosphere was only average. We would advise any visitor to avoid filtered water given our experience.

There was little friendliness during our stay and we would not return or recommend this hotel to anyone else.

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Expert Africa comments

We were concerned to read this feedback for Ras Kutani, as it’s a lodge which usually delivers consistently excellent feedback – we sent it through to the managers for their comments. They apologised that these travellers had not enjoyed their stay. They were upset that the issues had not been brought to their attention while they were there, as they would have tried their hardest to address any issues as they arose. We’d always encourage guests to bring any problems, no matter how small they may seem, to the managers attention at the time – most issues can be resolved at the time!

They were surprised about the comments regarding the quality of the bedding and towels, and these have all been newly replaced in the past 6 months.

In regards to the water, Expert Africa have drunk the filtered water on several occasions and never found it to be a problem. By filtering drinking water instead of using bottled drinking water, Ras Kutani are helping to dramatically reduce the amount of waste they produce, however it may not be to everyone’s taste, and we’d encourage guests to specify if they’d prefer bottled.

Ras Kutani prides itself on a top standard of customer service, and we were sad that these guests didn’t feel it lived up to their expectations. However, feedback over the same time period from other guests was excellent, so we don’t feel there have been any overall changes to high quality we usually expect.

The D family from Devon
Arrived on: 20-Jul-2011 Stayed for: 4 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Good
Good
Facilities:
Excellent
Excellent

Ras Kutani review

Great place to relax after a safari and very convenient for catching the early morning flight back to UK.

Kayaks on the lagoon are a bit of a non-event and very unstable.

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Mr & Mrs L from Kent
Arrived on: 16-Jul-2011 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Good
Good
Facilities:
Excellent
Excellent

Ras Kutani review

A fabulous place to rest and relax after a safari.

The managers are wonderful hosts and the place is stunning. Accomodation was excellent and the chefs were top quality. The resident massage therapist Alice was the icing on the cake.

Truly paradise!

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Mr & Mrs I - travelling with friends
Arrived on: 17-Feb-2011 Stayed for: 5 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Ras Kutani review

A wonderful chill out following safari, this offered the complete contrast, from early morning calls and long safaris days. we were made to feel so welcome the manager Mark is a great ambassador for his company, he ensured our stay was exactly as we wanted. We were impressed to find out that Beho beho and Ras Kutani were in communication during what could have beeng difficult travelling times when the explosion at a military base near to Dar Es Salam airport occured, on the day of our transfer to ensure we arrived on time and without any difficulties.
Ras Kutani is beautifully situated on an idilic coastline, beautiful sandy beach stretching for miles no sign of any other holiday makers except those at the resort.(and they were not many)! Despite the isolation and relative peacefulness, there is plenty to do, snorkelling and surf boarding,walking and visits to the local village all ensure time never lingers. The staff are very polite and offer a quiet presence ensuring comfort and relaxation at all times. the accommodation was superb, clean, quiet and completely private.

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