Reviews of Mwagusi Safari Camp
They do not necessarily represent the views of Expert Africa.
Mwagusi Camp review
Difficult to rate Mwagusi accurately because some parts were excellent but the Management was appalling.
The food was excellent and the guides were the best we encountered on the trip. The rooms were very nice and very spacious but in view of the number of biting insects around it was disappointing that the bathrooms were not protected from flying insects. The bathrooms had a potentially dangerous step and the solar heating did not seem to work well for the hot water.
We arrived in a cloudburst. We had to carry our own bags from the plane and while other groups were met with waterproofs and a closed in vehicle our vehicle was completely open and we and our luggage was only protected by black plastic sheets. The assistant manager who met the vehicle was very patronising (he was on a holiday job) and did not introduce himself until we asked him who he was.
The manager had an ear infection and appeared after a day and once again failed to introduce himself and was very resistant to making conversation. No one asked us what game drives or walks we would like to do and we were just bundled into a vehicle with other people. There was no mention of a gamewalk (which we had requested before we left the UK) (and we didn`t press it, because the weather was a bit unpredictable). When we gave batteries in to be charged they were returned 24 hours later uncharged and when we left, no member of management was there to see us off or to ask if we had a good time. The vehicle arrived 20 minutes late to take us to the airstrip (but every cloud has a silver lining because on the way to the plane a leopard crossed the track right in front of us!).
Overall, we felt that the camp was not run for the benefit of the guests and we felt that we were a bit of a nuisance. Other people staying at the camp shared our disappointment and on the flight we met 2 people who stayed at Jongomero - they had stayed at Mwagusi the year before and vowed not to go back because of the unpleasant atmosphere.
The laundry did not come back very clean.
It was a pity because in many respects it was an excellent experience and Ruaha is a beautiful Park.
Expert Africa comments
The team at Mwagusi commented on this feedback in detail. They wrote:
“We're very indeed sorry that these travellers didn't enjoy their stay with us; we take comments like this very seriously, and do our best to learn from them.
Unfortunately, their arrival coincided with our first heavy rains. As is normal all over Africa, this coincides with the hatching of lots of insects. At this time, especially, we suggest that guests switch off their lights when they come to supper. If this doesn’t happen, then they’ll often find many insects in the bathroom when they return. (Our tents, containing the beds, are separate and are sprayed every evening against insects.)
We are grateful for the comments about the bathroom step; we are now arranging to paint the edge of all of our steps for next season. The reason for a lower level in the bathroom is to prevent shower water from splashing into the dressing area.
I’m sorry that we didn’t know that the solar heating for the shower not working, as we could have explained the situation and resolved the problem immediately. We have a back-up hot water system, for any overcast days. In this instance, a calcified non-return valve interfered with the flow of hot water, and was immediately replaced.
We apologise about the situation at the airstrip. All of our staff are instructed to assist guests with their luggage whenever possible. Our driver and guide seem to have had a misunderstanding at the airstrip about which guests were coming to Mwagusi, and this confusion meant that they didn’t help as they should have.
Our vehicles do have side flaps, for times of heavy rain. We also cover the seats and luggage with plastic sheeting, and providing plastic sheeting for guests to cover themselves, if they’re unlucky enough to be caught in the rain.
These guests did arrive in heavy rain and because of this Adrian (our assistant manager) rushed them quickly to their Banda, without the usual formal introduction of himself. Once there, Adrian gave them our informative welcome speech, which emphasises safety, and perhaps they felt that this was patronising. The availability of walks is part of this talk, and these are also mentioned in the ‘welcome folders’ in each Banda. We’re sorry if somehow these travellers felt that we were rushing them, or somehow uninterested in them.
Riaan (the manager) did have a serious ear infection, and was in town seeing the Doctor when these travellers arrived. He returned the following night, but was unable join dinner. He finally introduced himself at lunch the following day, and also mentioned to guests that, due to his ear problem, he was having trouble hearing. I’m sorry if this seemed rude.
At Mwagusi we do our best to charge guests’ electrical items in camp, prioritising camera and video batteries. I think that the item that these travellers are referring to was a Nintendo DS game system. We did have trouble charging this; Adrian mentioned to them that perhaps there was a loose connection. I’m sorry that they were upset that we couldn’t charge this for them.
We greatly appreciate feedback like this from guests after their stay with us. However, it is even better for us, and for the travellers’ comfort during their stay, if issues can be mentioned to us at the time, when they occur. That way we have the opportunity to resolve them promptly, without any continuing unhappiness."
A fantastic introduction to Africa
We had a wonderful time at Mwagusi and could not fault it. This was our first time on safari and in Africa. Charlotte and her team made us feel very welcome and immediately relaxed. It was such a peaceful camp in terms of human activity, with any noise coming only from the wildlife. We loved watching animals come and go from the dry river bed outside our banda. Although the days were quite structured (as seemingly with any safari), the emphasis was on what we wanted to do. I imagine that the fact that it was low season with very few guests may have helped. What really shone through was people's enthusiasm for Ruaha and the wildlife.
Guiding: The guiding was the best that we experienced. Our guide was Daniel and his spotting and knowledge was amazing. We will never forget the 2 separate leopard sightings and the sandgrouse that Daniel identified from their flight pattern when they were miles away before we saw them close up to know that he was spot on. We learnt so much and had some fantastic sightings. It was particularly good to have a separate guide and driver (thanks Moses).
People: All staff at the camp were friendly and polite. Nothing was too much trouble. Waiters in the UK could certainly learn a lot from the Mwagusi team who were efficient and helpful! The housekeeping staff kept our banda immaculate.
Accommodation: Our tent under the thatched banda was great. The verandah, tent and bathroom were kept spotlessly clean. In fact, the housekeeping was some of the best and most thorough we had experienced anywhere in the world. The bandas were much smarter and more polished than we had expected having seen the photos on the website. The laundry service worked really well and was very welcome as we had packed light. Despite all the interesting animal noises at night, I had some of the best sleep ever!
Food: The food was much better than we had expected, bearing in mind the remoteness of the camp. We enjoyed breakfasts in the bush on each drive with Daniel and Moses always taking us somewhere different. The cinnamon rolls were delicious and we thought the breakfast selection was good. As we were eating so much for other meals, we did not need a big breakfast. Lunch, afternoon tea/cakes and dinners were consistently good. There was a good selection and it always seemed very freshly prepared. The vegetable dishes were particularly tasty. Eating dinner under the stars in different locations around camp was a great experience.
Excellent, authentic safari experience
A fantastic first safari experience.
Comfortable banda accomodation - dotted spaciously along the dry river bed. Even though they are quite open, with daybeds & a hammock & the bathroom outside, it felt really private with bush separating each banda. The openness has the added advantage of making you feel very close to nature- waking up to see the animal parade which unfolds in front of you (or the munching of elephants eating the banda itself!).
We experienced really good quality guiding from Joffray- a real advantage of having a driver plus a guide was that the guide could concentrate on spotting. On several occasions there were quite long drives with few animals spotted before coming to another area where there was a greater density. Thought that the driving was careful and in-tune with guests wishes - allowing plenty of time for photos etc.
Meals were very sociable - especially of an evening, meeting around the campfire. It was a really relaxed, welcoming atmosphere - and Chris's willingness to share some of his stories and years of experience added to the experience. The variable locations and the beautiful set-up made each night memorable.
As others have written, drinks were an additional expense and it would have been nice to have had an idea of the cost (e.g. a price list in the room information) or just paid a little extra per day & have had them all included. As it was - our drinks bill for 3 nights for 2 people (a couple of beers per person per day) was about US $100.
One comment about the tipping - there was no 'staff box' in the office where the bill was settled - and the tip (which I had separated from the final drinks bill) was just tucked into the top pocket of one of the camp managers with the money for the drinks. It didn't give me any confidence that it would be shared out with the guides or other staff - rather that it was a handsome tip for one person.
Expert Africa comments
We are glad to hear that Mwagusi is keeping up with its reputation for good guiding and service, though the issue over tipping was of immediate concern to us. We contacted Mwagusi straight away and have been able to clarify the tipping procedure. They replied swiftly:
“Thank you for forwarding all the feedback for the whole season. Its very useful for us to see what guests have felt about their stay with us, however I feel the need for the first time to respond regarding one comment about tips below. I am upset to think that the guests have the impression that we 'pocket' the tips ourselves and I would be most grateful if you could pass onto them that they must be assured all tips received by guests in camp are logged individually and then tallied up at the end of the season and shared out amongst all our staff.
I can confirm that the tip from these travellers of $63 has been included in this amount. We inform staff of tips as they are received so that they can see they are doing well. We have a bush office here and rather than walzing around with a wad of cash in our hands in front of staff, it is more sensible to remove cash from wandering eyes, hence, we usually put it in our pockets to transport it to the office where it gets logged and goes into the safe.
Having a tip box is not a bad idea and many camps have it, but I might ask the question of who empties the tip box when the guests have left!”
From this, we’re confident that tips are being treated correctly. However, we have commented to the Mwagusi team that whilst it’s important that tips are correctly handled, it’s also vital that they are seen to be correctly handled.
Some camps use a ‘dual key’ system for tip boxes, with one key held by the manager, and one held by the ‘elder’ of the staff; this is a system that we’ve warmly recommended to them.
Mwagusi Camp review
Very attractive and quirky accommodation - although would have liked netting across bathroom apertures to prevent insects when light on.
Food was absolutely outstanding - what a pity there was no fresh coffee. However the bush breakfast was a disappointment - both in terms of food and the lack of chairs and table. Sundowners ( except for one occasion) also disappointing.
Enjoyed the change of location for dinner under the stars. Camp manager ( Charlotte ) and Chris Fox made a great effort to mingle with guests and create happy atmosphere. Our guide - Samson - was exceptionally good.
Terrain - although lacking a river( full of water!!!) - was very varied and interesting.
We missed a swimming pool as a release from heat , having come from Impala.
Great camp location, scenery and game.
Magwusi is a great place to stay and we will probably return one day. The scenery, game and general location were really good. Our room was very comfortable in a beautiful location, with a wonderful view.
Over the 4 days we saw many animals/birds from our room/balcony. One very bad point which annoyed us and our fellow guests was that there was no 'drinks price list'. The drinks were quite expensive. I think this the first place I have ever stayed where there was no price list! We dicussed this locally to no avail.
Generally a good stay but one got the feeling that some supplies were running a bit low. Meals tended to be 4/5 different vegetable dishes and a very small amount of meat: perhaps more healthy than we had expected!
Standard of guiding was generally OK but we sometimes felt that guides were too eager to call their colleagues when they found a cat so that everyone could come and join the fun. This was OK with lions but we had to insist on leaving a cheetah which the guide said was shy but was actually quite stressed by being followed.
We would have preferred an all inclusive price: drinks proved surprisingly expensive and the prices didn't seem to be advertised.
Mwagusi Camp review
Absolutely stunning camp, could not fault anything at all.
Facilities, staff, food, drives, all first class.
Cheetah extremely elusive though, I think everyone was trying to find one. Area is more lion and leopard terrain so dont expect lots of cheetah sightings if considering Ruaha.
Mwagusi a magnificant location
Drive quality depended on which guide was driving. Samuel was very good and with him we saw lion leopard and cheetah within 24 hours plus of course many other animals and birds.
The drinks at Mwagusi were twice the price of anywhere else and had to pay for water over and above the first bottle
Mwagusi Camp review
Mwagusi is a fantastic safari camp, we really loved it here. It was a good contrast to our stay in Lake Manze (Selous) and the accommodation proved a step up from the latter, with more space in the tents and a gorgeous outdoor private seating area overlooking the dry river bed from which we could watch elephants, baboons and giraffes walking through.
You don't get the option of a boat safari here but I think that's the case for the Ruaha in general. However, the bush here is very different to the Selous so the wildlife is really varied and there's even a chance of spotting cheetah (we weren't so lucky!).
Charlotte and the team at Mwagusi were really welcoming, the food was fantastic and varied, and we loved the evening mealtimes for the experience of sitting in the dry riverbed or in the bush surrounded by hanging hurricane lamps and log fires!
An experience we'll never forget, thank you.
A fabulous intro to safaris at Mwagusi
Felt very close to nature. Very attentive and well trained staff. Good guiding. Well managed. Being a National Park, Ruaha has many pluses. In particualr wild life seems much less fearful of humans.
The food was very good and dining in the open air at night was a great experience.