Travel awards

Travel Awards won by Expert Africa

At Expert Africa, we rarely blow our own trumpet. However, we are very pleased when others kindly recognise what we try hard to achieve. Here's a brief note of some accolades in recent years:

2012: In November 2012, members of the public voted us as the ‘Best Overall Tour Operator to Sub Sahara Africa’ in the British Travel Awards. We were especially pleased to win the ‘Best overall tour operator’ as opposed to the ‘Best small tour operator’. Thanks to all those who voted for us!

2011: Readers of the leading UK travel magazine, Wanderlust, voted Expert Africa 7th out of 700 companies. We were a little disappointed not to be higher … but we're already trying even harder!

2010: AITO, the Association of Independent Tour Operators, awarded Expert Africa its highest possible rating for responsible travel practices, a 5-star award. This is awarded on a point system where “a company fulfils a number of criteria covering the areas of RT policies, implementation of sustainable office practice, communication with customers, environmental practice and practical destination activity with the latter two areas having the most points allocated to them.

2009: In the 2008/2009 AITO Customer Satisfaction Questionnaire, Expert Africa came a very close second out of 94 companies – a field which includes many of the UK's best independent tour operators.

2009: Readers of the UK's leading travel magazine, Wanderlust, voted Expert Africa 100% for customer satisfaction, which was higher than any other tour operator! However, sadly the total number of travellers who nominated us (14) was below the threshold (20) needed to be eligible for an award – and so we missed out.

October 2007: In the prestigious Guardian/Observer Travel Awards, Expert Africa's brochure again comes in the top three for best brochure.

The judges commented: “Expert Africa's product doesn't have any clever design gimmicks (in fact it's all a bit cramped in places) but it takes third place thanks to the sheer quantity and quality of the information in there. This brochure would keep you busy for hours of enjoyable trip planning and shows that when working out your holiday, you don't necessarily have to rush straight to the internet."

2007: Readers of the Wanderlust, again voted Expert Africa as one of the UK's top three tour operators. We came second, missing the top spot by a whisker (0.15%), having scored over 98% for customer satisfaction. 595 of the UK's tour operators were nominated for these awards. To date, Wanderlust readers have voted us in their top 5 UK tour operators in every set of awards that they have done!

2005: Readers of Wanderlust voted Sunvil (we were then known as Sunvil Africa) third in the category of Top Tour Operator – with a score of 94.5% for customer satisfaction.

2004: Readers of Wanderlust voted Sunvil (we were then known as Sunvil Africa) as the Top Tour Operator – with an amazing score of 100% for customer satisfaction. This score has yet to be equalled in the history of these awards! 335 operators were nominated for these awards.

2003: Readers of Wanderlust voted Sunvil (we were then known as Sunvil Africa) fourth in the category of Top Tour Operator – with a score of 91.2% for customer satisfaction!

2002: AITO, the Association of Independent Tour Operators, awarded Sunvil Africa its highest rating available at the time for responsible travel practices, their coveted 3-star award. We were one of only three tour operators awarded that initial highly commended status. We retained this level of recognition for our responsible travel practices until recently, when they implemented a new 5-star award system, where we now hold the highest 5-star award.

2001: In their first ever annual poll, the readers of Wanderlust voted Sunvil (we were then known as Sunvil Africa) in a clear first place as their Top Tour Operator. Readers gave us their top mark (94.7%) for customer satisfaction!

2001: Sunvil Africa was awarded best brochure by the UK's Guardian & Observer newspapers.