Travel reviews by Ms. Grey Lourie - S. Yorkshire

An amazing adventure

On this trip, I visited Botswana & Namibia between 3-Nov-2007 and 17-Nov-2007 and I travelled with 1 other person.

Overall our holiday was amazing. The main issues were with various sectors booked through Expert Africa. Everything I confirmed myself went without a hitch.

I would certainly visit Namibia & Botswana again, they are both the most amazing places I have ever visited - however, to be brutally honest I am unsure whether I would use Expert Africa. Sorry !

Gwynneth was great - although we did have some, what I would call, major problems - particularly the error re booking Okaukuejo. Fortunately, we were still able to have the 2 nights we wanted, albeit on different dates. The upgrade to Villa Mushara was an utter disappointment and I shed several tears whilst there. The ventilation in particular was non existant - and for such a luxurious villa and the money guests would pay, this was unaceptable. Service fell short of the other lodges too - even the 'canteen' style restaurant at Okaukuejo would score higher for me personally.

Gwynneth's name does not appear in the list - however, Maruska did privide the original quotes.

Feedback response

Yes – here we made a mistake. There was a miscommunication between ourselves and our colleagues in Namibia about the dates of these traveller’s bookings in Etosha. As soon as we found the error, we called these travellers, and did our best to make alternative arrangements – some nights in another restcamp, and one day upgraded to the private Villa Mushara, with the extra cost paid by us.
We apologised for this, and did our best to ensure the minimum of disruption to the guest’s holiday. We were pleased to hear that these travellers had “an amazing holiday”, despite Villa Mushara being a disappointment. See the link below for details.

I stayed at and have reviewed:

Place	Overall rating
Lagoon Camp, Botswana 7-Nov-2007 review: Fabulous experience at Kwando Lagoon	Excellent
Divava Lodge & Spa 11-Nov-2007 review: Divine Divava Lodge	Excellent
Okaukuejo Camp, Namibia 14-Nov-2007 review: Compact & bijou rooms at Okaukuejo	Good
Mushara Lodge, Namibia 16-Nov-2007 review: Sweat box - Mushara Villa !	Terrible