Travel reviews by Mr & Mrs D - on honeymoon from London

whole trip feedback

On this trip, I visited Tanzania & Zanzibar between 29-Sep-2009 and 13-Oct-2009 and I travelled with 1 other person.

We had a fantastic honeymoon.

Very well organised trip and good advice about where to stay and length of time etc.

Would like to note that our transfer from zanzibar airport to shooting star never arrived, so we waited a while, and then had to take a taxi to the eco and culture tours office in stonetown, they check and stated they has us down to be picked up a month later, and didnt really appear very apologetic. We also then had to continue in the taxi ( with no air conditioning) - wasnt sure why they could not have taken us from there. Howevere they did turn up promptly for our other transfers. This was the only thing that went wromg, and meant we arrived at the back about 2 hours after we would have got there.

Feedback response

We’re delighted that these travellers had such a great honeymoon – but very sorry indeed that one of the transfers on this trip didn’t work.

We choose the partners that we work with in Africa very carefully, so errors by our colleagues in Zanzibar (or elsewhere in Africa) are thankfully very rare. However – they’ll all human and mistakes do happen: this was one. The transfer from the airport to Shooting Star was booked for the wrong month! We sincerely apologise for this error, and the inconvenience caused.

Because they’d made this booking mistake, there wasn’t a free car or driver that morning. So rather than keep our travellers waiting, the Stone Town manager paid all the costs for the taxi, and told the driver to continue to Shooting Star. He has reassured us that they have done their best to ensure that this doesn’t happen again.

I stayed at and have reviewed:

Place	Overall rating
Selous Impala Camp, Tanzania 30-Sep-2009 review: Selous Impala Camp	Excellent
Mdonya Old River Camp, Tanzania 3-Oct-2009 review: Mdonya Old River Camp review	Excellent
Shooting Star Lodge, Zanzibar 7-Oct-2009 review: Shooting star lodge review	Good
Zanzibar Palace Hotel, Zanzibar 13-Oct-2009 review: Zanzibar palace hotel review	Excellent