Travel reviews

Travel reviews by Mr S-S, West London


Fisherman

On this trip, I visited Zanzibar between 19-Feb-2009 and 4-Mar-2009 and I travelled alone.

Overall my trip experience was:

PoorPoor

The Fisherman drivers were professional, smartly dressed with an adequate level of English, and were good, safe drivers. The vehicles were clean and well-maintained. The drivers all arrived punctually at the agreed pick-up times.

I was disappointed that I had to initiate the arrangements for the transfers from all three hotels. Particularly at the ZCH, the receptionist spent an entire morning trying to contact the Fisherman office (on the two numbers provided by EA) to arrange my pick-up to the airport. Although the telephone numbers were ringing, noone was picking-up. In the end the receptionist called Mr Ali's emergency mobile. If pick-up times had been agreed between EA and Fisherman, I was unaware of them. I suggest transfer times are included in the itinerary letter you send to customers prior to departure to avoid any confusion.

Feedback response

We’re sorry that this traveller had problems with the timings of his transfers on Zanzibar. Normally, on arrival in Zanzibar, each traveller is met by our representatives in Zanzibar (“Fisherman”) and handed a local itinerary, which confirms the precise timings of their transfers.

Problems have been rare with this system over the years, but we have apologised for those that occurred here, and looked into exactly why things did not run smoothly. As the result, we’ve modified the way that this information is passed to our travellers, to try to avoid similar confusion in the future.

I stayed at and have reviewed:

Place Overall rating
Mchanga Beach Lodge, Zanzibar
20-Feb-2009 review: Mchanga Beach Lodge review
ExcellentExcellent
Breezes Beach Club, Zanzibar
25-Feb-2009 review: Breezes Beach Club review
ExcellentExcellent
Zanzibar Coffee House, Zanzibar
2-Mar-2009 review: Zanzibar Coffee House review
GoodGood