Royal Livingstone Hotel

Reviews of Royal Livingstone Hotel

Excellent(93%) From 56 travellers
Excellent
36
Good
19
Average
1
Poor
0
Terrible
0
Below are independent comments from 56 of our travellers who have visited Royal Livingstone Hotel, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr J & Mrs C - London
Arrived on: 14-Sep-2012 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Poor
Poor
Food:
Poor
Poor
Facilities:
Excellent
Excellent

Royal Livingstone

The location is stunning and the rooms are very well appointed.

Unfortunately the levels of service have dropped significantly in the past two years in the restaurant and bar. The bar deck by the river is a wonderful place but service was very poor with the staff standing around chatting and taking long times to deliver drinks. The quality of the food in the restaurant was very mixed, some good and some poor. However our experience was coloured by one dinner when I received overcooked food and the very poor reaction to resolving the problem.

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Expert Africa comments

The hotel manager has apologised for the poor service that these travellers experienced during their stay at the Royal Livingstone. He felt that the negligent service on the sundeck is unacceptable and will be looking into this straight away.

The manager also apologises for the review of the restaurant and the complaint about the overcooked meal. He addressed this with the restaurant team and though the meal was replaced for these travellers, it was not done so quickly and easily, nor was it initially removed from the bill. He is looking into these service issues and hopes to resolve them straight away.

Mr & Mrs L from Ilkley
Arrived on: 28-May-2012 Stayed for: 3 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good

Colonial Royal Livinstone

We have very mixed views about the Royal Livingstone Hotel.

It is in a beautiful setting, the falls are amazing, and on the whole our stay there was pleasant. It is however, a large and busy hotel and there is no escaping this, often visited by large tour parties. The aeriel activity (helicopters and microlights) over the falls which run from dawn until dusk makes this quite a noisy place, which came as quite a shock after the peace and quiet of the African bush. Over and above this however, our greatest objection is to the hotel's efforts to retain a colonial feel. Staff are all dressed in pastiche colonial dress which personally we feel is quite deeming. We come to Africa for Africa! Why can there not be pride in African dress?

During our stay we made gentle enquiries with staff regarding their views on the uniforms and in the most part they reported disliking them. Overall service was very good but we found the level of attentiveness on occasions oppressive.

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Mr & Mrs K from Lyme Regis
Arrived on: 13-May-2012 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Average
Average
Service:
Average
Average
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

A refreshing change from camps

Bedroom a little disappointing but generally hotel very good. Service lacking in places.

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Mr & Mrs. H - Cambs.
Arrived on: 17-Mar-2012 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Royal Livingstone Hotel review

Great location overlooking the river. Giraffe and zebra roam the grounds.

Beware of the monkeys - they stole my biscuit!

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Mrs C & Dr M from Oxford
Arrived on: 15-Feb-2012 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Royal Livingstone Hotel review

Wonderful setting with the Zambezi flowing past within yards of us....very well trained and attentive staff......comfortable room.....food lavish and good....I asked for 'mealie-meal' porridge....legacy of childhood in Africa....and it was made for me as a special request.

Definitely more attractive than what we saw of the Victoria Falls Hotel.

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Mr O and Ms L from Singapore
Arrived on: 19-Nov-2011 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Royal Livingstone Hotel review

A perfect end to a excellent trip to Namibia and Botswana.

Impressive that it is possible to maintain a ***** world class hotel in such a location

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Mr & Mrs W from Chorley
Arrived on: 2-Nov-2011 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

Royal Livingstone Hotel review

I found the evening meal a little over priced for the 'quality and quantity' of the food; the a la carte dinner menu was 'not balanced.' I was disappointed with the evening meal in the restaurant, but the breakfast was excellent.

The sun-loungers were most comfortable and the towels provided were of good quality. The swimming pool was well-kept and the sundeck was excellent, as were the cocktails.

I would have liked to have had a 'library' area.

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Mr & Mrs M from Wiltshire
Arrived on: 4-Sep-2011 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Great Location and Lovely Hotel

Great location, we enjoyed being able to walk along to the Falls whenever we wished, and there was always the added bonus of what wildlife we might meet on the way, seeing zebra and giraffe in the hotel grounds!

Comfortable bedroom, and the food was very good.

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Mr R from Paris
Arrived on: 30-May-2011 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Good
Good

Royal Livingstone Hotel review

A fantastic place to stay, extremely convenient to be able to walk to the falls.

Great food and spotless service.

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Mr & Mrs M from London
Arrived on: 12-May-2011 Stayed for: 3 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Activities:
Average
Average
Facilities:
Good
Good

Royal Livingstone Hotel review

We enjoyed the Royal Livingstone as it gave us a good place to prepare for our safari trip and to get over the flight. It had a peaceful atmosphere and was close enough to the falls that we could walk to it on our own.

The food was good, if a bit expensive.

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