Eight Reedbuck Hotel

Reviews of Eight Reedbuck Hotel

Good(84%) From 38 travellers
Excellent
13
Good
19
Average
6
Poor
0
Terrible
0
Below are independent comments from 38 of our travellers who have visited Eight Reedbuck Hotel, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Ms L from Boston
Arrived on: 2-Jun-2012 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Good
Good
Facilities:
Good
Good

Eight Reedbuck Hotel review

Very friendly and accommodating staff

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Ms L from Boston
Arrived on: 28-May-2012 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Good
Good
Facilities:
Good
Good

Eight Reedbuck Hotel review

Very friendly and accommodating staff

Read more about the whole trip
Dr & Mrs S - Cheshire
Arrived on: 27-May-2012 Stayed for: 1 nights
Overall:
Average
Average
Location:
Good
Good
Rooms:
Good
Good
Service:
Average
Average
Food:
Poor
Poor

Eight Reedbuck Hotel review

On the plus side, the reception was extremely professional and friendly, and the room was large and comfortable.

Less positively, the food was poor and given the location and time of arrival there is little alternative. We seemed to be left entirely to our own devices in the morning

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Dr & Dr V from Oxford
Arrived on: 13-Apr-2012 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Poor
Poor
Food:
Terrible
Terrible

Eight Reedbuck Hotel review

The standard of accomodation was very good. Definitely a great location as well.

However, the service was shocking. Bar tender became the cook and clearly had limited if no experience in cooking.

We ordered a Chicken dish from the main. IT CAME WELL COOKED OUTSIDE BUT RAW IN THE MIDDLE. IT WASN'T EVEN WARM IN THE MIDDLE. When asked to change it to steak, he simply charged us for the steak with no apology or the courtesy to accept the fact that he was trying to feed someone a raw uncooked chicken.....

A complete contrast to how were looked after by Robin Pope group.

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Expert Africa comments

We were very disturbed to receive these comments from our travellers and forwarded them immediately to Clive, who owns and oversees Eight Reedbuck. He responded very quickly to us, as he had also been dismayed by the comments.

Clive told us that in recent weeks he had received a couple of similarly disturbing reports. Hence, as of 1 May (which was over a week ago as I write this), he had put in place a completely new food and beverage team. Hes watching this carefully, but tells us that hes confident that this new team will ensure that Eight Reedbucks reputation for excellent service is maintained.

Clive also asked us to pass on his personal apologies to these travellers for the poor service that they received during their stay.

Mr & Mrs G from Harrow
Arrived on: 11-Apr-2012 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Average
Average
Service:
Average
Average
Food:
Good
Good

Eight Reedbuck Hotel

Only had a night here.The room was fine ,in fact a huge suite ,clean and tidy ,lots of hot water.

Most people will stay there before the early flight out of Lusaka,they do an enormous breakfast which they leave for you overnight, it was so early we could hardly touch it. It would have been better if they would have asked what we wanted.

The reception staff disappeared in the evening and there was no one to carry our bags when we left The evening meal was very good but there was one other large table and they had to wait ages. Quick transfer to trhe airport

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Dr and Mrs B - Hertfordshire
Arrived on: 24-Feb-2012 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Eight Reedbuck Hotel review

A brief overnight stop before the early morning BA departure back to Heathrow. Approx 30 minutes drive from Lusaka airport.

Perfectly adequate for a short stay. Staff were very welcoming and helpful.

On-site restaurant serving a good variety of meals.

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Prof & Mrs C - Derbyshire
Arrived on: 16-Nov-2011 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

Eight Reedbuck Hotel review

Well received. Good dinner. Hotel computer very slow. We gave up trying to check in. All very adequate.

Taxi excellent

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The R family from Lonond
Arrived on: 26-Aug-2011 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Average
Average
Facilities:
Good
Good

Overnight stay at the 8 Reedbuck

Very nice hotel 30 mins from Lusaka airport in a safe/secure location. Friendly staff and really interesting rooms decorated in Zambian tribal style.

Only let down by very slow service at dinner, although they did have a large business event on at the time.

Expert Africa (Lucy) said that we could have breakfast before our trip home and on arrival we were told that this was not possible (at 5:30am). However the hotel organised breakfast in our rooms.

Overall a pleasant place to stay on the way home and much better than flying back via Jo'burg.

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