Taj Pamodzi Hotel

Reviews of Taj Pamodzi Hotel

Good(77%) From 74 travellers
Excellent
15
Good
40
Average
15
Poor
2
Terrible
2
Below are independent comments from 74 of our travellers who have visited Taj Pamodzi Hotel, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Bushcampers from Nottingham
Arrived on: 20-Jun-2008 Stayed for: 1 nights
Overall:
Terrible
Terrible
Location:
Poor
Poor
Rooms:
Poor
Poor
Service:
Terrible
Terrible
Food:
Good
Good
Facilities:
Poor
Poor

Awful

This was by far the worst part of the trip. The hotel was 25+ K from the airport and they forgot to pick us up. We had to phone them to come and collect. This took about an hour. They tried to charge us for the room and once shown to the room moved us to another across the hall a quarter of an hour later. We could have been in the shower. The reason given was that the original room had a 'connecting room'. The room was identical in every way.

The room was really quite small and in both cases only set up for one person. When I queried if it was a 'superior' was told that we had been upgraded to an 'executive'! The mini bar was empty in both cases. This room was also noisy at night, I think this was caused by air conditioning units below.

The staff were generally surly and unhelpful particularly in the Business centre which we used to book our flight seats. We were ignored at bthe bar until I made a point of waving at the staff standing around doing nothing. In the resturant we were told a table would be ready in 10 mins but had to wait at least an hour.We made it clear that if there was to be a wait we would use one of their other resturants. Later we ordered a nightcap and were given a choice of whiskys. We chose Jamesons. The drink provided was clearly scotch which is much darker than Irish. We complained but were presented with the bttle of Jamesons which they perported to have used by the bar manager. Being quite tired and frustrated by how we accepted the drink as scotch, paid £7.50 a shot and the waitress then tried to take the drinks away! We retired to the room with the drink.

We had already enquired about the transfer to the airport and were told that the earliest trip was 5.30 for our flight at 8.55 but breakfast would be available from 5.00 am. At 5.05 we turned up for breakfast to find the room in darkness. We found a waitior who kindly provided us with coffee and toast. This was the only 'good' service we received.

We were then asked to check out and were again given a bill. After much palavar they agreed we had paid but had to ask if everything was OK. It was truly an awful experience and if this is what international hotels are like, give me bush camps every time!

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Expert Africa comments

We took this up with the manager at the Taj Pamodzi hotel. He asked us first to convey his apologies to these clients, and was dismayed to hear about the service they had encountered. As a result of this (and a few other negative feedbacks) the management have undertaken to retrain each department to ensure that errors like this are avoided in the future. We will be keeping a sharp eye on this but we are encouraged to hear that these issues are being taken seriously.

The Firefinches from Kent
Arrived on: 31-Mar-2008 Stayed for: 1 nights
Overall:
Average
Average
Location:
Average
Average
Rooms:
Good
Good
Service:
Terrible
Terrible
Food:
Average
Average

Taj Pamodzi Hotel review

The hotel itself was comfortable, but the staff on the front desk and in the cashier's office were totally incompetent, not bothering to communicate with each other (or listening to their guests) and then trying to charge us for the room which had already been paid for.

Staff training will need to be given to ensure that the sort of welcome and stay that people would expect at this class of hotel is available all the time. We did not get breakfast because we had to leave at 5:30 to get to the airport for the flight to UK. There was only one transfer time and one vehicle. We cannot believe that the hotel only had one mini-bus to transport people to and from the airport.

The hotel restaurant was very poorly lit, but the the food was fine and the staff pleasant and tried to be helpful, unlike their colleagues on the reception desk. Overall the stay was something one could put up with for one night, but if we had not had such a good holiday prior to this overnight, we would have been even more annoyed.

One of the morning reception staff rudely insisted that we had to pay and that they did not have (could not find is the truth of the matter) the voucher we had given them on arrival, and which they attached to the paperwork. We just ignored her and her rudeness!

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Expert Africa comments

We are very sorry indeed that these clients received such disappointing service while at the Taj Pamodzi, and immediately contacted the hotel about their issues.

The hotel’s general manager, Anand, replied to us – apologising profusely. He assured us that they are taking these comments very seriously, and noted that they had already taken up the issue of poor lighting in the restaurant with their chief engineer – and had steps planned to “make sure that their cashiers, front desk staff and room reservations ensure that each booking is updated and checked thoroughly, with no billing confusion at check-out time.”

He also noted that although their breakfast buffet starts at 07.00 (which is too late if travellers are heading to the airport for an early BA flight to London), an earlier breakfast can be ordered through room service – and this is certainly something that our travellers should note for the future.

We remain very sorry that these guests didn’t have a good experience here. However, we are encouraged to see that the hotel’s management has taken on board these comments – and hope that it’ll help make a better experience for subsequent visitors.

Despite these issues, we don’t believe that there is another hotel in Lusaka which offers a service that is as convenient, and consistently better, than the Taj Pamodzi.

Mrs V - Cornwall - UK
Arrived on: 29-Feb-2008 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

Excellent stopover hotel

You were correct in stessing the importance of physically booking the airport shuttle bus and its timing.

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Mr W from Nottingham
Arrived on: 4-Jan-2008 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Activities:
Good
Good
Facilities:
Good
Good

Taj Pamodzi Hotel review

Typical 4 star hotel you find anywhere in the world

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Mr & Mrs G from Kent
Arrived on: 30-Dec-2007 Stayed for: 1 nights
Overall:
Average
Average
Location:
Average
Average
Rooms:
Good
Good
Service:
Good
Good
Food:
Average
Average
Facilities:
Average
Average

Taj Pamodzi Hotel review

See previous comments [Ed: see below!]

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Mr & Mrs G from Kent
Arrived on: 19-Dec-2007 Stayed for: 1 nights
Overall:
Good
Good
Location:
Average
Average
Rooms:
Good
Good
Service:
Good
Good
Food:
Average
Average
Facilities:
Average
Average

An acceptabl;e stop-over hotel

Drinks and food are expensive, but otherwise it was clean and confortable, and the staff were very courteous.

The shuttle bus was waiting for us on arrival, and having double-double checked the night before, it was also waiting for us next morning at 5.30am as requested. Allow at least 20 mins to checkout at that time of the morning! There seems to be lots of paperwork.

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Mr B - London
Arrived on: 14-Nov-2007 Stayed for: 1 nights
Overall:
Good
Good
Location:
Average
Average
Rooms:
Average
Average
Service:
Poor
Poor
Food:
Average
Average

Taj Pamodzi Hotel review

Standard business hotel, just used as jumping off point for the next days flight.

The wait when ordering food/drinks etc was too long. 45 minutes for a coffee?

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Mr Firefinch - Yorkshire
Arrived on: 2-Nov-2007 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Taj Pamodzi

The hotel provided a luxurious night to end our holiday before our long flight to London in the morning.

Arrangements to transport us to and from Lusaka airport all went very smoothly and it was interesting to get a brief glimpse of the city as we drove to and from the hotel.

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Mr B Dorset
Arrived on: 31-Oct-2007 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good

OK for i night before the flight home

Suited the ourpose. Pity had to catch 5:30 transport for 8:50 departure. Computer broke down so was unable to pay 'extras bill'. I expect it will catch up with us sometime!

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Mr S and Ms J from Sussex
Arrived on: 8-Oct-2007 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Average
Average
Service:
Good
Good
Facilities:
Good
Good

Pleasant city hotel

Efficient, well run.

Nice bar for pre-dinner drinks and snacks. Excellent big pool. Fantastic and very reasonably priced massages in health centre
functional but acceptable rooms, with good view. Good buffet breakfast.

Failed to collect us from the airport on arrival and had to be chased up - almost an hour's wait. Shuttle to airport on morning of return flight to UK of no use, leaving at 5.30 (less than half an hour journey) for a 8.50 flight.

We ate out (Lusaka Club) - taxi easily obtained at hotel.

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