Serena Inn

Reviews of Serena Inn

Excellent(91%) From 50 travellers
Excellent
31
Good
16
Average
2
Poor
1
Terrible
0
Below are independent comments from 50 of our travellers who have visited Serena Inn, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr & Mrs R - Aberdeen
Arrived on: 20-Sep-2011 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Average
Average
Service:
Average
Average
Food:
Excellent
Excellent
Facilities:
Good
Good

Serena Inn review

The Serena Inn was a mixture of fantastic and poor

Check in was late but while the desk formalities were fine the person who showed us to our room kept putting his hand out for a tip rather than showing us how to switch the lighting or aircon on. we had no turn down service the first night.

The room (5) was small had an overlooked balcony,was noisy from reception and had maitenance issues (plug did not work in basin,air con leaked continually on to floor and one bedside light had a faulty socket.)

Check out was a farce as receptionists kept leaving us during our check out to deal with''regulars''.

However the pool, bar,food were first class. Our seafood meal on the roof overlooking the ocean was as good as it gets with great food, staff and musicians. Overall a shame as location was also fantastic

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Mr & Mrs J - Ashbourne
Arrived on: 13-Sep-2011 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Serena Inn review

Room was a little on the small side and mosquito net not too easy to get in and out in the night.

Afternoon tea was good, dinner was great but we had to leave too early to get breakfast.

Hotel was in a really handy, and pleasant, position in middle of StoneTown near shops. Impressive historic building.

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Mr L & Ms W from Redhill
Arrived on: 30-Jul-2011 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Activities:
Good
Good
Facilities:
Good
Good

Serena Inn review

A short stay here but everything was great, they even bought us a complementary fruit bowl and bottle of bubbly whick was a lovely touch.

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Mr P & Ms H - honeymooners, London
Arrived on: 28-Jul-2011 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

Great

Only there one night but had a great time and it is the perfect place for a couple of days stop off on the way somewhere else or to explore Stone Town.

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Mr S & Miss P - honeymooners - Bath
Arrived on: 11-Jul-2011 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Serena Inn review

We only stayed for one afternoon but this appeared to be a lovely hotel in historical Stone Town. Helpful staff and comfortable room.

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Mr D & Mrs B from Wiltshire
Arrived on: 21-Feb-2011 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

A grand finale

Just what we needed for our last night. Interesting tour of Stone Town.

Hotel very efficient especially as we had an early start (pity about the fire alarm at 3am). Excellent seafood terrace restaurant for last dinner.

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Mr and Mrs B - Hampshire
Arrived on: 21-Feb-2011 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Average
Average
Activities:
Good
Good
Facilities:
Excellent
Excellent

Serena Inn review

Very well placed city hotel for a short stop whilst visiting a most interesting town

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Mr & Mrs S - Oman
Arrived on: 15-Nov-2010 Stayed for: 2 nights
Overall:
Poor
Poor
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good

Serena Inn review

We were warned by you that Stonetown was noisy, and thought we'd be able to avoid this by staying at the Serena, but no!

At 2.am the staff started cleaning the corridor outside our room with industrial cleaners, and a lot of verbal noise. When my husband went out to see what on earth was going on they wre unperturbed, and the racket continued, with another round at 3 am. When we raised the matter next morning with reception they were frankly indifferent.

As against this the hotel itself is nice, and in a good position. The food was good, and at breakfast the lady in charge ordered me a special ginger tea to help with my lost voice. Most of the staff were very helpful, maybe only the cleaners had a problem! This does need to be addressed.

On reflection I dont think it was necessary to stay in Stonetown to see the sights, and it would be better to do this by going on a tour on the way from one destination to another

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Expert Africa comments

When we passed these comments on to the Serena, the management apologised for the disturbance these travellers experienced and were very sorry that their usual standard of service had slipped. As a gesture of goodwill they refunded a night of their stay. It is unusual for the Serena to get this sort of feedback and we are fairly confident it will be a one-off.

Mr & Mrs W - London
Arrived on: 3-Oct-2010 Stayed for: 5 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Excellent
Excellent

Serena Inn review

The hotel met our expectations pretty well. The breakfasts (the only meals we ate there) were terrific and the room very good, with one exception.

The bathroom was not nearly at the standard you would expect of a hotel at this price and while this only detracted a little from the overall experience, it should be noted and fed back to the hotel management - they really do need to re-think the design. The fittings were tired, to say the least, and so their replacement should accompany the redesign.

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Mrs F and family - London
Arrived on: 26-Aug-2010 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

Serena Inn review

Lovely welcome, very helpful staff. Hotel well placed in the centre of Stone Town.

We would highly recommend hiring a guide (the hotel got one for us) to prevent being hassled as you walk around the alleys. Ours was informative about the area, and took us to the market at our request. Unfortunately, the evening we stayed was quite cloudy so we missed out on the sunset which would have been fabulous from the bar area.

The restaurant is a lovely room, with windows over the beach and sea. Our dinner was very acceptable, although one of our sons had an upset stomach that night. The hotel management were very accommodating the following day when he still felt ill, and allowed us to use one bedroom for 6 hours after the checkout time at no extra charge.

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