Serena Inn

Reviews of Serena Inn

Excellent(91%) From 52 travellers
Excellent
33
Good
16
Average
2
Poor
1
Terrible
0
Below are independent comments from 52 of our travellers who have visited Serena Inn, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr & Mrs H - Bedfordshire
Arrived on: 3-Oct-2011 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Perfect Stone Town base

Before arriving at Serena we had heard what a great hotel it was. Luckily we were not disapointed.

The Serena is a beautifully restored hotel. From the lobby to the swimming pool, there is a real touch of class about the hotel.

We were upgraded for free to a prime room which had wonderful views over the pool to the Indian Ocean. The rooms are extremely comfortable and a great place to get some rest after a long day around Stone Town.

The staff all around the hotel are helpful and couldn't be more welcoming.

The food at the Serena is wonderful. The breakfasts had so much food on offer we didn't know where to start.
We also had lunch at the pool bar which was really tasty and not as expensive as we thought it would be. On our last night we booked a table at the terrance restuarant. Set overlooking the Indian Ocean, this is a beautiful place to have your last dinner on Zanzibar. The 4 course seafood dinner was cooked to perfection and I will never forget the dessert!

Overall I would definatley say the Serena is the place to saty in Stone Town and would definately return.

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Mr & Mrs H - Newcastle Upon Tyne
Arrived on: 29-Sep-2011 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Average
Average

Good base for short stay in Stone Town

We only stayed one night here - so that we could see Stone Town and also so that we would not have so far to travel in the early morning to get the flight back to Dar (to connect with the BA flight to Heathrow). Even so, we had to be collected at 5am! But do be aware if you have to do the same thing that our wake-up call did not materialise. Fortunately we had ordered room service breakfast which DID arrive so we had just enough time to get ready before our lift arrived.

The hotel was fine although a bit 'sanitised' and full of well-heeled tourists. We had a standard room but had requested a large double bed which we got. It was right off the main lobby which was a bit noisy but was comfortable though, with good air-conditioning. We had lunch in the hotel when we arrived which was pretty standard fare, so decided to go out for dinner and had just about the best meal of the holiday in the Beyt al Chai Hotel which was opposite the Serena Inn - it was wonderful with the most amazing crab and coconut soup and red snapper with spiced mango!

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Mr & Mrs R - Aberdeen
Arrived on: 20-Sep-2011 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Average
Average
Service:
Average
Average
Food:
Excellent
Excellent
Facilities:
Good
Good

Serena Inn review

The Serena Inn was a mixture of fantastic and poor

Check in was late but while the desk formalities were fine the person who showed us to our room kept putting his hand out for a tip rather than showing us how to switch the lighting or aircon on. we had no turn down service the first night.

The room (5) was small had an overlooked balcony,was noisy from reception and had maitenance issues (plug did not work in basin,air con leaked continually on to floor and one bedside light had a faulty socket.)

Check out was a farce as receptionists kept leaving us during our check out to deal with''regulars''.

However the pool, bar,food were first class. Our seafood meal on the roof overlooking the ocean was as good as it gets with great food, staff and musicians. Overall a shame as location was also fantastic

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Mr & Mrs J - Ashbourne
Arrived on: 13-Sep-2011 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Serena Inn review

Room was a little on the small side and mosquito net not too easy to get in and out in the night.

Afternoon tea was good, dinner was great but we had to leave too early to get breakfast.

Hotel was in a really handy, and pleasant, position in middle of StoneTown near shops. Impressive historic building.

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Mr L & Ms W from Redhill
Arrived on: 30-Jul-2011 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Activities:
Good
Good
Facilities:
Good
Good

Serena Inn review

A short stay here but everything was great, they even bought us a complementary fruit bowl and bottle of bubbly whick was a lovely touch.

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Mr P & Ms H - honeymooners, London
Arrived on: 28-Jul-2011 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

Great

Only there one night but had a great time and it is the perfect place for a couple of days stop off on the way somewhere else or to explore Stone Town.

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Mr S & Miss P - honeymooners - Bath
Arrived on: 11-Jul-2011 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Serena Inn review

We only stayed for one afternoon but this appeared to be a lovely hotel in historical Stone Town. Helpful staff and comfortable room.

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Mr D & Mrs B from Wiltshire
Arrived on: 21-Feb-2011 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

A grand finale

Just what we needed for our last night. Interesting tour of Stone Town.

Hotel very efficient especially as we had an early start (pity about the fire alarm at 3am). Excellent seafood terrace restaurant for last dinner.

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Mr and Mrs B - Hampshire
Arrived on: 21-Feb-2011 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Average
Average
Activities:
Good
Good
Facilities:
Excellent
Excellent

Serena Inn review

Very well placed city hotel for a short stop whilst visiting a most interesting town

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Mr & Mrs S - Oman
Arrived on: 15-Nov-2010 Stayed for: 2 nights
Overall:
Poor
Poor
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good

Serena Inn review

We were warned by you that Stonetown was noisy, and thought we'd be able to avoid this by staying at the Serena, but no!

At 2.am the staff started cleaning the corridor outside our room with industrial cleaners, and a lot of verbal noise. When my husband went out to see what on earth was going on they wre unperturbed, and the racket continued, with another round at 3 am. When we raised the matter next morning with reception they were frankly indifferent.

As against this the hotel itself is nice, and in a good position. The food was good, and at breakfast the lady in charge ordered me a special ginger tea to help with my lost voice. Most of the staff were very helpful, maybe only the cleaners had a problem! This does need to be addressed.

On reflection I dont think it was necessary to stay in Stonetown to see the sights, and it would be better to do this by going on a tour on the way from one destination to another

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Expert Africa comments

When we passed these comments on to the Serena, the management apologised for the disturbance these travellers experienced and were very sorry that their usual standard of service had slipped. As a gesture of goodwill they refunded a night of their stay. It is unusual for the Serena to get this sort of feedback and we are fairly confident it will be a one-off.