Ilala Lodge

Reviews of Ilala Lodge

Good(89%) From 89 travellers
Excellent
47
Good
35
Average
6
Poor
1
Terrible
0
Below are independent comments from 89 of our travellers who have visited Ilala Lodge, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
The H family from Chester
Arrived on: 16-Jun-2012 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good
Activities:
Excellent
Excellent

Ilala Lodge review

Really pleased we decided to do the Falls from the Zimbabwe side. Easy walk to the Falls, and the town was safe.
Very nice hotel ('colonial relic'!) and had everything we needed.

We had high tea at the Victoria Falls Hotel, which was marvellous. However, I preferred staying at Ilala Lodge, and just visiting the Vic Falls Hotel.

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Mr L. from Austin
Arrived on: 14-Jun-2012 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Ilala Lodge Review

Activites booking office was brilliant. We owe them a lot.

Only glitch in the 2-night stay was the shower water on the morning we departed smelled of something akin to but a bit different from massive mildew.

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The H family from London
Arrived on: 9-Apr-2012 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Good
Good
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Ilala Lodge review

We had a great stay in Ilala Lodge.

We were well looked after but my only crticism would be the length of time it took for the main course at dinner to arrive. When it did it was delicious but over an hours wait was really too long . All the staff were very friendly and helpful

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Mr. R and Ms. C from Montana
Arrived on: 22-Mar-2012 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Average
Average

Ilala Lodge review

service was good, desk staff friendly, rooms clean. we owed money on our bill and credit card would not go through. staff was not concerned, waited for me to walk next door to ATM. no problem attitude.

food was good. while emphasis was on luxury, food was not gourmet. walk to falls was pleasant. be aware that you will get wet visiting the falls. a poncho is a must. expert Africa might consider including one in the package of material it sends customers. while supporting locals is nice gesture, you feel you are getting overcharged by the locals.

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Mr C from Ontario, Canada
Arrived on: 26-Jan-2012 Stayed for: 3 nights
Overall:
Average
Average
Location:
Good
Good
Rooms:
Poor
Poor
Service:
Good
Good
Food:
Poor
Poor
Facilities:
Good
Good

Ilala Lodge review

It is centrally located, i.e., it is close to the town but about 10 minutes walk from Victoria Falls and 20 minutes from the bridge where my daughter did the swing; a form of bungee jump from the bridge. We enjoyed the town where we shopped and ate our meals.

The hotel has a great buffet breakfast with orders to menu. I have a very special diet requirement and they kept mixing it up. We had our first dinner there and the meat was so over-cooked that it was simply unacceptable so we were happy that we could eat out in close-by restaurants.

I had to change room twice in a 3 night stay. The first room has cockroaches. The second room air-conditioning was not working. They were prompt in changing my room in this low season when many rooms are available.

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Mr & Mrs C - Northamptonshire
Arrived on: 1-Jan-2012 Stayed for: 2 nights
Overall:
Average
Average
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Average
Average
Activities:
Good
Good
Facilities:
Average
Average

Ilala Lodge review

Not a good idea to arrive on New Years Day as there had been a big party the night before. The pool area resembled a human seal colony with people everywhere, who we had to navigate to get to our room. Seemed more like the Spanish Costa.

Much better the next day when a lot of people had gone. The staff were functional rather than friendly, possibly because they'd had a busy night before.

Went on their boat trip which was a bit strange as we were the only people on it, but fromtalking to other people, much more prefereble than the other trips which sounded just like booze cruises.

Booked the helicopter trip through the hotel which was excellent & teir was a local tourist guide on it who said it was the best trip he'd experienced due to short flying time to Falls, so more time there.

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Ms A from Nashville
Arrived on: 21-Dec-2011 Stayed for: 5 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Good
Good
Facilities:
Excellent
Excellent

Ilala Lodge review

We liked everything about this hotel. We spent 5 nights here which did end up being a day to long, but we had plenty of time to adjust our jet lag/ body clocks.

The breakfast was superior. The location within walking distance to the falls was perfect. The rest of the town of Victoria Falls does not have ANYTHING worth doing and I wonder if it would have been better to stay in Livingstone. Having said that we did do several side activities and spent a day at the in house spa. The staff was the most enjoyable and friendliest in our 1 month in Africa!! No recommendations to make this lodge better!

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Mr and Mrs M - Kent
Arrived on: 4-Dec-2011 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Ilala Lodge review

this is class operation run on a very personal basis. superb food and service.very professional staff

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Mr M & Ms C from Dublin
Arrived on: 13-Nov-2011 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Poor
Poor
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Mixed results.

Lovely lodge. Good food. Great staff. Ideally positioned for walk to Falls.

Big letdown was room 16. It was tired and weary looking. Needs a revamp. Bathroom has no window so extractor fan was essential. Extractor fan not working. Showerhead needed cleaning as it was spewing all over the place. Did my best to improve it and that helped. Poor shelf space in bathroom as well with the result that bathroom essentials had to be placed on ground.There was no fridge in the room. Had to ask for water as there was none. Temperature outside was high 30's! Got response from management. See below:

On behalf of the Management and staff at Ilala Lodge Hotel, I would like to say thank you for your feedback that you wrote on the guest questionnaire regarding your stay with us.

I noticed that you mentioned some problems regarding your room – Firstly the bathroom extractor fan: we do actually have them in the bathrooms but obviously yours was not working – my sincerest apologies for this and I would like you to know that it has been attended to and fixed.

Secondly regarding a mini bar - Unfortunately this is not something we supply them in any of our rooms. I would like you to know that we are looking into it for the future. Once again thank you for your feedback and if there is anything else you would like to add please do not hesitate to let me know.

Please note we were not looking for a mini bar as stated above. Merely a fridge to keep the water cool!!

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Mr & Mrs K - Maidstone
Arrived on: 7-Nov-2011 Stayed for: 1 nights
Overall:
Good
Good

Ilala lodge review

See previous comments earlier. [Ed: see below!]

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