Reviews of trips to Swakopmund & Walvis Bay

"The trip was a holiday of a lifetime and the special service you organised for us made us feel very very welcome.

The places we stayed will be etched in our memories for ever, and we couldn't believe how lovely the scenery was, and how friendly and professional all the staff were. As for the food, it was fantastic and putting on weight says it all !!

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Keep up the great work and enthusiasm. It was a joy to sit back, take 'expert' advice and leave you everything to the professionals.

Thanks again." Read full review: 18 nights in Africa; 14 on a Namibia trip

"Wonderful "once in a lifetime" trip. Sabina was spectacularly helpful and knowledgeable. I will wholeheartedly recommend Namibia and EA to friends and family! Some comments and constructive criticism:

Positives:

1. Self drive is easy, totally doable and a great experience. We did not have any punctures or mechanical problems but were glad to have the high clearance of the four wheel drive. That being said never engaged anything but two wheel drive the entire time but appreciated the security.

2. Very safe - people were friendly and approachable and we never felt concerned about security or safety in any way. What a relief and pleasure.

3. No health hazards - since Namibia is a very dry country most water comes from bores and hence, while flavor can vary it is very clean. We had no GI issues despite carrying an extensive armory of treatments. Also regarding malaria - prophylaxis is adviced by US health authorities but noone we met in Namibia considered the country to have any Malaria, at least below the caprivi strip and particularly in the winter months (June-August).

4. Great roads - seriously, for a country with only 1.5mm people it is remarkable how good the roads, signage etc are. We had no problems and found it easier to drive around Namibia than to drive from New York to Boston (although need to be comfortable driving on gravel surfaces).

5. Variety of activities - unlike some of the other destinations we considered, Namibia offers much more than "just wildlife". While we saw plenty of animals, birds and reptiles, we also saw many different landscapes, experienced the ocean and had some exposure to the local culture - much more enriching than just a traditional safari experience

6. Variety of travel and accomodation approaches - Namibia is approachable in many ways, from small tour buses, to camping, to self drive to fly in/fly out. This is different to other locations that require, for example, fly in.


Some suggestions, requests and comments:

1. Cash - EA should alert clients that gas/service stations don't take credit cards or atm cards in many parts of Namibia. Self drive clients should take at least N$2000 in cash with them at all times. It takes over N$1000 to fill the tank of one of the double tank self drive vehicles. Contrary to suggestions some ATM machines would also not recognize my ATM card from the US (provoking panic!) although in large cities (WH and SW) things were fine.

2. Tips - clearly guides on safaris make most of their money on tips. I had no idea how much to tip a guide for example for taking us on a two hour trip into the desert or driving us to an activity? EA could helpfully give more guidance on this matter.

2. Beef up offerings of "active" activities - Namibia seems well set up for the older couples tourist but seems light on offerings for actively minded travellers (Swapokmund and Mundulea notwithstanding). I would suggest adding to the offerings of such activities in some locations; even where "nature walks" are offered they are not very well described or promoted, perhaps because the lodges/camps don't make any money on those activities.

3. Do more at the coastline - Namibia has several thousand miles of coastline but the array of activities related to the coast seems thin. We enjoyed the kayaking from Walvis Bay very much and perhaps should have taken another day in Swakop to venture down to Sandwich Bay. The whole notion of the Benguela current, and the history of the coast and the islands in the south, seem underdeveloped to me and seems to offer more opportunities and activity. The surf around Swakop is better than anything i see except on the very best days in California and the water, despite all the hype, is warmer than california as well and wetsuits are easily rented in those places. Why not start a surfing school in Swakopmund? Or windsurfing or kiteboarding in the walvis bay lagoon? Maybe these things are already available but it would seem a missed opportunity. What Namibia offers most is "animals plus other things" rather than "just animals.." and the more of the "plus other things" there are the more people will come and the longer they will stay.

4. Connect with local populations - sometimes we felt as though we were just going from one Wilderness Camp to another and not having any interaction with the local population. We learned a lot from our guides and the staff at the camps but as noted below they mostly came from other parts of Namibia and had little to say about the history or culture of the area we were visiting. I would like to see EA and WA (see below) develop some program where visitors can interact with the locals in the vicinity of the camps, learn about their culture, history etc. I know this is possible in some locations but perhaps we missed them.

5. Balance Wilderness Adventures/Safaris experiences with other experiences - we stayed at three Wilderness Adventures properties (Ongava, Doro Nawas, Kulala) and enjoyed them very much. They offer consistently great locations, excellent design, high standard of service. Their guides are "good generalists" but sometimes don't have the attention to details and small things of other guides (one guide at Doro Nawas told us the Levine family arrived at Twyfelfontein in 1974 whereas they left in the 1960's). My standard on guides is whether they pick up poo - if so, they are really paying attention, otherwise they may be just driving and animal spotting.

Sometimes the W-A places have a bit of a corporate feel, and their activities are often limited to just game drives, with few individually directed or physically active activities and guides who just focus on finding specific "big five" animals. They have lots of European groups visiting which seems to be good business but can also constrain the options in terms of access to activities for individual travellers. I would have though EA could find other accomodations in the same areas as the WA properties that are more "idiosyncratic" and authentic and offer the same activities and aspect." Read full review: 14 nights in Africa; 12 on a Namibia trip

"Maruska and Sabina were both awesome in setting up the trip and details.

Sabina was extremely helpful and responsive when we had an issue with the vehicle. The attention to detail was very good and the process for booking, payment, confirmations, etc were very efficient and customer-friendly.

I will book another trip in the future with the Expert Africa team." Read full review: 15 nights in Africa; 15 on a Namibia trip

"An enjoyable trip with mainly good accommodation. Animals at the western end of Etosha a bit scarce as they all seemed to have gone to the middle and eastern end.

Weather was unseasonably warm which we all enjoyed and a wonderful holiday enjoyed by all especially as Ben was able to use all the swimming pools which added to his enjoyment." Read full review: 17 nights in Africa; 15 on a Namibia trip

"Our trip was absolutely fantastic. Well planned, well organised and flowing from one adventure to the next.

The best holiday experience of our lifetime. Thankyou so very much.

Suggestions to help us improve our trips or our service

We could not improve on anything about our experience" Read full review: 16 nights in Africa; 14 on a Namibia trip

"A fantastic experience, many thanks.

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your service was perfect thank you" Read full review: 16 nights in Africa; 12 on a Namibia trip

"This was an adventure, not a holiday. 3000km of amazement.

The distances and the challenges of the roads were greater than I expected. The sheer scale of the country amazed us. The contrast between so many different areas meant that it was like having several different holidays in one. We have travelled in Kenya and South Africa in the past and apart from Windhoek, felt completely safe.

Kayaking with Cape fur seals, the balloon flight and tracking leopards were really top ten experiences. Tracking the desert adapted elephants was also very special.

Etosha was difficult to get a handle on because it is so vast. We had a fabulous leopard sighting where a big male leopard had taken to some shade under the solar panel that was powering the water pump for the waterhole. It eventually rolled off the platform and started stalking an impala but did not complete the attack and then we had to leave.

Lodge staff were very helpful especially at Doro Nawas and Okonjima. I cannot recommend Okonjima enough. It was fabulous.

Suggestions to help us improve our trips or our service:

You could be a little more honest about the distances involved. If I had been fully aware of the 300km I was going to do I might I have tweaked it a bit. In truth, I cannot complain and will be happy to use you again for our next trip to Tanzania in 2012........!" Read full review: 17 nights in Africa; 12 on a Namibia trip

"This was our first experience of Africa - and we would definitely like to return. All four of us (including a 15 & 17 yr old) really enjoyed it, and felt we had got a flavour of what Namibia was about - the animals - and the people.

Some handy hints - tips will be expected in various places - from a voluntary 'departiing' tip for the staff box at lodges, to a tip for 'guarding your car' every time you stop at the supermarket or to have a meal, to a tip for washing your car overnight when you didn't expect it! It would be helpful for Expert Africa to tell travellers what is the going rate for tipping - we worked out our own ratio in the end - more for staff at lodges, smaller amount for car guards etc.

It was initially a shock to come across 'car guards', as not used to this concept in UK. We also ended up giving juice and pencils as well as some money to some young boys who helped us unsolicited to change a tyre in the middle of nowhere. Some people in the country areas have very little.

Timings - Think in advance about when you are likely to arrive at lodges - some of the distances you will travel between them are pretty big - and you can't rush on gravel roads. If you are going to arrive just before dusk, you may not be able to do that walk in that lodgeyou had planned - unless you are there for 2 nights - which we found would have been preferable in most lodges.

Temperature - We noticed the drop in night-time/morning temperatures in Western Etosha - may just have been a fluke of the weather at that time - but it can be PRETTY chilly eating your breakfast at 6.00 a.m. in an outside restaurant - if you are planning to go looking for animals early which most people do whilst in Etosha, so you do need a jumper or fleece." Read full review: 16 nights in Africa; 14 on a Namibia trip

"We loved it! and cant thank Maruska enought for putting this together on such short notice. besides the mix up on the accomodations. we were very satisfied! every place we stayed met or exceeded our expectations.

Maruska recommended Namibia and we agree.it is a great place! will come back." Read full review: 15 nights in Africa; 6 on a Namibia trip

"We loved it, with very few exceptions. It was a joy to discover that we could drive ourselves around this huge African Country and feel safe, and welcome everywhere.

The scenary is just vast, diverse, unspoilt and stunning. Wildlife abounds and offers exceptional viewing. We saw many animals that we hoped to see as well as an amazing variety of birds.

The accomodation was generally of an excellent standard which considering the remoteness of some lodges was a credit to all concerned.

The staff on the whole were friendly and helpful .

The locals were friendly and didn't hassle us - do wave at them as you go by! We did give some people lifts but there is conflicting advice about this. The Bradt guide suggests that it is normal and very much appreciated but written advice from the car hire company suggests that this is a dangerous practice and should not happen.

Don't underestimate distances nor the quality of some of the roads which both can make journeys very tiring.

Internet and mobile phone access was patchy to say the least so don't expect to be able to communicate home etc. We also posted letters etc most of which have yet to arrive home after well over a month!

Our actual itinerary seemed to work well with 2/3 nights at each place, as you need to have some "down" time from driving and to enjoy relaxing at the lodges etc. If we had to do the same again we would have three nights at Canyon Lodge, only two nights in Swakopmund and three nights at Okonjima. We may also have decided to drive from Okonjima to the airport for an afternoon flight - thus missing out Windhoek altogether.

We hope to return.....the Caprivi Strip beckons plus a return visit to Okonjima!

Suggestions to help us improve our trips or our service:

We have found Expert Africa very professional and very helpful. The website is simply excellent and even this feedback form impressive.
We strongly recommend that Tracey or someone visits Camp Kipwe and Mushara Bush Camp (we don't believe you have been to these places) to see for yourselves how lovely these places are.

Keep up the excellent work and we will highly recommend you to anyone we know wishing to visit Africa. We know who to turn to for our next African trip!

Thanks." Read full review: 27 nights in Africa; 25 on a Namibia trip