Travel reviews

Travel reviews by AB from Essex


My Jan 2014 trip

On this trip, I visited Tanzania & Zanzibar between 16-Jan-2014 and 26-Jan-2014 and I travelled with 1 other person.

Overall my trip experience was:

TerribleTerrible

Unfortunately our experience with our guide/driver soured our whole experience. We had a huge sense of relief when we left him to fly for our last few days in Zanzibar. We emailed Expert Africa about the experience we were having while on our trip to flag up how awful we were finding the guide but asked them not to report it until we had finished that leg of the journey because we were concerned that if the guide knew our remaining days were likely to be more unpleasant. We left Tanzania on 22nd Jan and almost three weeks have passed but we haven't as yet had any response to the issues we raised.

Feedback response

These travellers were with this guide/driver for five days. They contacted us near the end of this time, and we obviously respected their wishes to only address the issue after they had parted. After investigating the issues in detail with the team on the ground, we arranged a sizable refund for them to go with a sincere apology. These travellers are now pleased that this outcome is fair.

This trip was organized by Ellie, who was away in Kenya through much of this process. We are really sorry about the delay that this caused. We take complaints like this seriously: we were very slow in sorting this one out and our communications with this traveller should have been much better.

By way of a post script, despite their experience and such an unacceptable delay in sorting it out, this traveller still kindly commented to us: I think you offer really wonderful trips and your service is superb. We are working hard to try to live up to this more consistently.

I stayed at and have reviewed:

Place Overall rating
Olakira Mara - Ndutu Camp, Tanzania
17-Jan-2014 review: Olakira Mara - Ndutu Camp review
GoodGood
Plantation Lodge, Tanzania
20-Jan-2014 review: Plantation Lodge review
PoorPoor
Matemwe Retreat, Zanzibar
22-Jan-2014 review: Matemwe Retreat review
ExcellentExcellent

Trip overall

On this trip, I visited Namibia between 6-Oct-2011 and 25-Oct-2011 and I travelled with 5 other people.

Overall my trip experience was:

ExcellentExcellent

Memorable and trip greatly helped by mine and Judy's previous knowledge of where to stay. Exhausting from a driver's perspective - wouldn't even do it by 4x4 until roads get sorted - they are truly terrible now

I think Sabina dealt with a 'demanding' client - that's me Alison - expertly - I'm never easy when organising stuff like this and she really pulled out all the stops. I would definitely book through you guys again

I stayed at and have reviewed:

Place Overall rating
Villa Violet, Namibia
6-Oct-2011 review: Villa Violet
GoodGood
Bagatelle Kalahari Game Ranch, Namibia
7-Oct-2011 review: Bagatelle Kalahari Game Ranch review
PoorPoor
Canyon Lodge, Namibia
8-Oct-2011 review: Canyon Lodge review
GoodGood
Desert Horse Inn, Namibia
10-Oct-2011 review: Desert Horse Inn review
GoodGood
Wolwedans Boulders Camp, Namibia
11-Oct-2011 review: Wolwedans Boulders Camp review
ExcellentExcellent
Mountain Homestead, Namibia (this camp has since closed)
12-Oct-2011 review: Mountain Homestead review
TerribleTerrible
The Stiltz, Namibia
14-Oct-2011 review: The Stiltz review
GoodGood
Damaraland Camp, Namibia
15-Oct-2011 review: Damaraland Camp review
ExcellentExcellent
Etendeka Mountain Camp, Namibia
16-Oct-2011 review: Etendeka Mountain Camp review
ExcellentExcellent
Kavita Lion Lodge, Namibia
18-Oct-2011 review: Kavita Lion Lodge review
AverageAverage
Dolomite Camp, Namibia
20-Oct-2011 review: Dolomite Camp review
GoodGood
Anderssons Camp, Namibia
21-Oct-2011 review: Anderssons Camp review
ExcellentExcellent
Mushara Bush Camp, Namibia
22-Oct-2011 review: Mushara Bush Camp review
ExcellentExcellent
Okonjima Villa, Namibia
23-Oct-2011 review: Okonjima Villa review
ExcellentExcellent