Travel reviews by Mr & Mrs M from Australia

Nov.2012 trip feedback

On this trip, I visited Botswana & Namibia between 19-Nov-2012 and 5-Dec-2012 and I travelled with 1 other person.

Thoroughly enjoyable, if tiring.

This trip was planned some 18 months ago and was programmed for May 2012, but medical problems arose and it had to be deferred to Nov. Throughout this process we were encouraged by the patience and consideration of Nick who is a great ambassador for your organization

The bulk of the time was spent in Kwando camps, with whom we have stayed before. They have a quality product, but it is not a good look when their guides have to borrow guests binoculars/reference books to identify a particular bird.

Suggestions to help us improve our trips or our service:

As long as your staff show the same consideration as Nick when problems arise your customer service satisfaction levels should be high.

I stayed at and have reviewed:

Place	Overall rating
Royal Tree Lodge, Botswana 19-Nov-2012 review: overnight stay at Royal Tree Lodge	Good
Little Kwara, Botswana 20-Nov-2012 review: Little Kwara review	Good
Lagoon Camp, Botswana 23-Nov-2012 review: Lagoon camp review	Excellent
Lebala Camp, Botswana 26-Nov-2012 review: Lebala camp review	Excellent
Ichobezi Houseboats, Namibia 29-Nov-2012 review: Review of Ichobezi Mukwae	Excellent
Tau Pan Camp, Botswana 2-Dec-2012 review: Tau Pan Camp review	Excellent

Best ever. Showed the benefits of research

On this trip, I visited Botswana between 22-May-2010 and 4-Jun-2010 and I travelled with 1 other person.

Almost flawless.

We had selected our camps with care, and were very pleased with the outcome. This was our 4th trip to Botswana, and we are quite particular in our requirements. Our comments are a realistic appraisal of our experience, and are not gushy or over the top.

Suggestions to help us improve our trips or our service:

Not really, everything went so well. All connections/arrangements went like clockwork.

One minor point would be that the request of Lucy that we be housed in tents away from noisy areas did not reach any of the camp managers.
As it turned out we had no problems in this regard,

I stayed at and have reviewed:

Place	Overall rating
Royal Tree Lodge, Botswana 22-May-2010 review: Ideal place to recover from a long flight	Excellent
Tau Pan Camp, Botswana 23-May-2010 review: Great accommodation , service, and guiding	Excellent
Savuti Camp, Botswana 26-May-2010 review: Great accommodation and best game viewing	Excellent
Tubu Tree Camp, Botswana 29-May-2010 review: Small camp with very hospitable staff	Excellent
Chitabe Camp, Botswana 1-Jun-2010 review: Great accommodation, service and game viewing	Excellent