Reviews of Eight Reedbuck Hotel
(82%) From 24 travellersThey do not necessarily represent the views of Expert Africa.
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Eight Reedbuck Hotel review
Hard to make a comment as we were only there a few hours overnight.
They did not seem to be expecting us at the time we arrived. The rooms were adequate.
Very pleasant stopover.
On both the incoming and outgoing stays the experience was good, we had the same suite on both occasions; large sitting room, bedroom with large very comfortable bed, dressing room with fridge and drinks making facilities, large bathroom and a small outside sitting area with Jacuzzi bath. And, I nearly forgot, a decent wifi Internet connection. The food was surprisingly good: full English breakfast, some excellent fresh and tasty sandwiches and a very good steak/chicken dinner. The only negative was the service, about the slowest we have experienced anywhere, so don't bother if you are short of time.
Overall a very acceptable place to spend time, we would happily return.
Lusaka stop-over
Rooms very comfortable and reception very good. Food very good in restaurant though breakfast service was slow and not as helpful as one would have ideally liked.
Hot shower failed to work and main room lights failed.
Comfortable Lusaka base
I had a very short stay at Eight Reedbuck Hotel, arriving late in the evening and departing less than 12 hours later. Conveniently, it is only 25 minutes away from the airport in the "presidential neighbourhood" (according to my taxi driver). My room was large and spacious, with a huge, comfortable bed and sofas and a good television with satellite channels (useful for finding out what's going on in the world after a week in the bush).
The bathroom was also large and had a whirlpool bath (which I did not use), although the shower was a bit disappointing - small, with a curtain and an uncertain shower head. While body wash was provided, there was no shampoo or conditioner, which would have been helpful as I didn't have my own; I also couldn't find a hair dryer, although no doubt I could have asked for one.
The common areas of the hotel are lovely, and although I didn't get a good view of the garden because it was dark, it seemed to have a nice pool as well as an outside seating area with a fireplace. Service was efficient and charming, and I appreciated that they left a continental breakfast in my room the night before my early departure. The room also has a large fridge and coffee and tea making facilities.
A delghtful Hotel
A lovely place to finish our safari.
We were sad that we could only stay for one night and did not see it in daylight.The welcome and staff were superb.
If we can ever do another safari we would certainly endeavour to stay at this hotel for longer.
A good base in Lusaka
For a variety of reasons we wanted to spend a day in Lusaka on this trip so (perhaps unusually for Expert Africa clients) spent two nights there. The Eight Reedbucks, a boutique hotel, proved to be an excellent base.
Our room was spacious and comfortable and the manager, Stella, and her team went out of their way to look after us and ensure that our stay was well spent achieving our objectives. We dined at the hotel both evenings and although the menu is limited (understandably given the size of the hotel) found the standard to be just fine.
In short, firmly recommended for anyone needing to stay in Lusaka for one or a few nights.
Eight Reedbuck Hotel review
On the plus side, the reception was extremely professional and friendly, and the room was large and comfortable.
Less positively, the food was poor and given the location and time of arrival there is little alternative. We seemed to be left entirely to our own devices in the morning
Eight Reedbuck Hotel review
The standard of accomodation was very good. Definitely a great location as well.
However, the service was shocking. Bar tender became the cook and clearly had limited if no experience in cooking.
We ordered a Chicken dish from the main. IT CAME WELL COOKED OUTSIDE BUT RAW IN THE MIDDLE. IT WASN'T EVEN WARM IN THE MIDDLE. When asked to change it to steak, he simply charged us for the steak with no apology or the courtesy to accept the fact that he was trying to feed someone a raw uncooked chicken.....
A complete contrast to how were looked after by Robin Pope group.
Expert Africa comments
We were very disturbed to receive these comments from our travellers and forwarded them immediately to Clive, who owns and oversees Eight Reedbuck. He responded very quickly to us, as he had also been dismayed by the comments.
Clive told us that in recent weeks he had received a couple of similarly disturbing reports. Hence, as of 1 May (which was over a week ago as I write this), he had put in place a completely new food and beverage team. Hes watching this carefully, but tells us that hes confident that this new team will ensure that Eight Reedbucks reputation for excellent service is maintained.
Clive also asked us to pass on his personal apologies to these travellers for the poor service that they received during their stay.
We have always believed that acting responsibly is the only way to approach tourism and we're one of
the few companies to hold AITO's original coveted 5-star status for responsible tourism. It's a lead
that others are now following.
