Waterberg Camp

Reviews of Waterberg Camp

Good(77%) From 46 travellers
Excellent
6
Good
28
Average
11
Poor
1
Terrible
0
Below are independent comments from 46 of our travellers who have visited Waterberg Camp, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr. M-S - Letchwood Garden City
Arrived on: 24-Nov-2009 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Waterberg Camp review

We stayed one night on the way to Etosha, and did not participate in the activities, apart from walking one of the self-guided trails (probably not the best one in retrospect). We would have hiked to the top of the plateau, but found it too hot in November to do so.

We thought the restaurant and service were excellent, despite previous comments to the contrary.

Saw baboons and mongooses outside the chalets, and plenty of birds.

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Ms P from Norfolk
Arrived on: 14-Oct-2009 Stayed for: 1 nights
Overall:
Poor
Poor
Location:
Average
Average
Rooms:
Average
Average
Service:
Terrible
Terrible
Food:
Terrible
Terrible
Activities:
Poor
Poor
Facilities:
Poor
Poor

Very unimpressed, service was appauling

Room was very basic, clean and comfortable. Service at reception was very unwelcoming and receptionist was quite offhand. A poorly photocopied map was thrust in front of me showing the basic layout off the area and I was given instructions of how to try and locate my lodge.

Having settled in I decided to go for a walk and see the area and ended up back in the vicinity of the reception, where there is s "shop" ( very poorly stocked and dirty). The sales person gave me the opinion that I was putting her out when I wanted to purchase a bottle of water. Later when I went to dinner, the resturant staff were very off hand and it seemed that the fact that they already had 4 tables to serve, was more than they were capable of dealing with ( despite there being 8 staff around).

It took 15 minutes to be given a menu, a further 10 minutes to be offered a drink, and a further 20 minutes to have my food order taken. When the food arrived some 20 minutes later, it was tasteless and tough. Having had my plate cleared I sat a further 30 minutes hoping that I might get the dessert I ordered, but instead the bill was thrust in front of me- at which point I decided to leave before the amazing time that I had being having up until my stay at this location was ruined.

Willing to brush this experience aside as a one off, the following morning I went down to breakfast early as I needed to make an early start. When I arrived the breakfast was not set up and when I asked if I could get breakfast, I was told to wait on the veranda. 45 minutes later, the coffee and fruit juices had emerged, but there was no cereal, yoghurt, fruit or toast available. A further 20 minutes later I finally managed to have something to eat, but the bread was stale- whereupon I decided that it would be better to make a hasty departure and left the Waterberg Plateau Camp immediately.

At this point in time, I certainly will not recommend this place to anyone or return to it myself. Some serious customer service training seems to be needed across the board, particulary in the restaurant.

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Mr D & Mrs L - Warwickshire
Arrived on: 3-Oct-2009 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Average
Average
Food:
Average
Average
Facilities:
Average
Average

Lovely setting - great walks

Good location for a first stop after Windhoek.

Fantastic views from comfortable rooms in a spacious rest camp. A curiously old fashioned restaurant serving standard NWR fare.

The high spot is the walks, whether accompanied or not, and the prolific bIrd life and fascinating flora and fauna in an envirnment unusual in Namibia by having plenty of water.

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Family P from Belgium
Arrived on: 24-Aug-2009 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Good
Good
Facilities:
Excellent
Excellent

Waterberg Camp review

Having heard bad things about Waterberg Camp during our trip, we were not sure what to expect, but were very pleasantly surprised. We were given two bungalows next to each other and kept company by our own group of 4 dik-diks. It was nice to be able to BBQ on our private terrace.

Although baboons are apparently a problem in some parts of the park we didn't even see one during our stay. The rock mountain towering above the camp is impressive, but as we were only here one night we didn't have time to explore much. The swimming pool was large and clean.

One small thing that should perhaps be clarified to new visitors is that although it says on the paper you receive on arrival that breakfast is until 9.30am, you do in fact need to get there by 8.30 to place your order and even then we were told off for being late!

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Five friends from Amsterdam
Arrived on: 26-Jul-2009 Stayed for: 1 nights
Overall:
Average
Average
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Poor
Poor
Food:
Average
Average

A short stay at Waterberg started our holiday

The accommodation was excellent - obviously recently refurbished. But the food was no more than average. And the service - both at reception and in the restaurant varied a bit - some people were very friendly, others a bit indifferent.

There was a lovely terrace outside the restaurant, but it was a shame that it wasn't actually open in the morning for a cup of coffee! We did enjoy watching a group of mongooses playing there while we were killing time.

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Mrs J & Mr D - Cambridgeshire
Arrived on: 13-May-2009 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Average
Average
Activities:
Good
Good
Facilities:
Good
Good

Waterberg Camp review

We were pleasantly surprised by this government run facility.

The staff were very friendly and the room was basic but very clean.

The walks surrounding the camp were pleasant and the walk to the top of the escarpment is a must.

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Mr & Mrs K from Bury
Arrived on: 5-May-2009 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Waterberg Camp review

This was a lovely place to end our travels.

There are plenty of walks both easy and challenging and loads of wildlife.

The restaurant was good with plenty of choice.

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Mrs F - Nottinghamshire
Arrived on: 8-Nov-2008 Stayed for: 2 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Average
Average
Food:
Good
Good
Activities:
Average
Average
Facilities:
Good
Good

Waterberg Camp review

good for a 2 night stay, but not enough to do for longer

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Mrs S & Ms C - Hampshire
Arrived on: 8-Nov-2008 Stayed for: 2 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Average
Average
Service:
Average
Average
Food:
Average
Average
Activities:
Average
Average
Facilities:
Average
Average

Waterberg Camp review

good birds,we didnt do any trips,but were advised there was not a lot to see. food average lots of items on winr list not available, bush chalet fine

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Mr. H - Chester
Arrived on: 5-Oct-2008 Stayed for: 2 nights
Overall:
Average
Average
Location:
Good
Good
Rooms:
Average
Average
Service:
Average
Average
Food:
Good
Good
Facilities:
Poor
Poor

Great views from plateau

Reception chaotic on arrival as lots of people being served at same time, staff there though were helpful and friendly.

Restuarant in beautiful building, food good and new management team seeking to welcome guests. Pool and surrounding area needs attention, pool was deep green and uninviting and insufficient seats etc.

Hiking is a delight and views specacular at top of plateau. Other than that, wildlife hard to see and not much to do at evenings. Rooms are not air conditioned and although having a fan, it is insufficient given the heat to get a good night sleep.

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