Serena Inn

Reviews of Serena Inn

Excellent(91%) From 53 travellers
Excellent
33
Good
17
Average
2
Poor
1
Terrible
0
Below are independent comments from 53 of our travellers who have visited Serena Inn, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr and Mrs H - Essex
Arrived on: 25-Jul-2009 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Serena Inn review

Warm service, great location, a good way to end a short but full break.

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Mr H & Ms H - Toronto, Canada
Arrived on: 23-Jul-2009 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Facilities:
Excellent
Excellent

Serena Inn review

Very nice hotel, particularly liked the pool and view. Ideal spot from which to explore Zanzibar town.

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Mr and Mrs B - Hampshire
Arrived on: 2-Mar-2009 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Serena Inn review

wonderful , two days not enough to see and do everything we would have liked to have done

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Mr & Mrs C - Twickenham
Arrived on: 14-Feb-2009 Stayed for: 1 nights
Overall:
Good
Good
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Good
Good

Serena Inn review

If you put this hotel almost anywhere else in the world but Stonetown, then it would undoubtedly rate an "excellent". The room was fine, the staff were superb, the food was outstanding (particularly in the Terrace Restaurant) and the facilities available in the hotel were good.

But, Stonetown is such a God-awful place; it was filthy, run down, (even the taxi driver apologised for the state of the place, and this without us saying anything!) and expensive. How people manage to find it "fascinating" (this comment from someone else staying at the Mchanga Beach) is completely beyond us.

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Mr & Mrs C from Gloucestershire
Arrived on: 12-Feb-2009 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Good
Good

Short stay at the Serena Inn

We were given a poor room on arrivel = tiny twin bedded room at the top with a small window but they found a better one for us eventually.

It was a good place to explore Stonetown, very central, and we enjoyed having the pool to cool off.

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Mr & Mrs L of Oxford
Arrived on: 6-Feb-2009 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Excellent
Excellent

Serena Inn Review

The Serena Inn was very nice indeed although the room was on the small side. It was lovely having a balcony, and the decoration and furnishings throughout the hotel were all in the best of taste.

Breakfasts were sumptious in the lovely dining-room overlooking the sea which was always busy with commuter dhows at the start of the day. It felt less personal than Fundu but then it is of-course a city hotel and considerably larger.

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Mrs A from Peterborough
Arrived on: 2-Jan-2009 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good
Facilities:
Excellent
Excellent

Luxury in Stonetown

We enjoyed our time at Serena Inn. It is what one would expect from that quality of hotel.

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Mr & Mrs R from Middlesex
Arrived on: 23-Dec-2008 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Delightful & friendly Serena Inn

We decided to move to this hotel earlier than anticipated and arrived on Sunday 21st December. Although expensive, we thought every penny was worthwhile as this was a most delightful place to stay. Without exception, all the staff from the cleaners right through to the managers were all friendly and helpful. We were given a fabulous corner room with balcony to the side and front and complimentary basket of fruit. The hotel building was full of character and interest with beautiful features and furnishings.

The location was perfect as we had all the benefits of being by the beach but could meander through the very interesting streets of Stone Town at our leisure as the hotel was so well positioned. Stone Town is interesting with plenty to investigate and we never felt threatened or uncomfortable (except for the humidity) during our stay. An altogether memorable visit.


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Ms J & Mr B - London
Arrived on: 20-Nov-2008 Stayed for: 2 nights
Overall:
Average
Average
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Average
Average
Food:
Average
Average
Facilities:
Good
Good

Good place to stay when in Stone Town

A good place to stay for a day or two whilst visiting Stone Town. Whilst the hotel is clean, modern and of a relatively high standard, its location is what makes it standout. This, and the pool, is excellent.

There are some very good restaurants near by, serving real culinary delights, in particular the at Beyt al Chai (opposite) and the Silk Route (near the fort).

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Golden jackals from Bristol
Arrived on: 18-Sep-2008 Stayed for: 1 nights
Overall:
Average
Average
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Average
Average
Food:
Poor
Poor
Facilities:
Poor
Poor

A disappointing stay at the Serena

The Serena Inn is very, very nice to look at and the staff were very nice, especially the reception staff. The restaurant was very weak. The bar service was slow and haphazard in the afternoon but in the restaurant in the evening, we kept getting asked if everything was okay by lots of managers, but when we did make a comment (see below) it was dismissed.

The restaurant food was disappointing and rather ordinary for the price. We ordered prawns for the starter and there were only 2 prawns on the plate costing about $7. When we commented on this, we were told it was only an appetizer. Other appetizers were larger. The restaurant was overlooking the beach with open windows, and it gradually dawned on us that the trickle of water down the beach was from a toilet and explained the smell!

We had a very early start, hence the stay at Serena, but the water went off in the night. We had to ring to find out what was happening and the staff said it was fixed, but it wan't so we had to ring again. Then it was fixed but only just in time (with cold water only) for us to get out for our flight. They did serve a decent breakfast at 5.30 which was much appreciated. The pool closed at 6pm! Far too early.

Beautiful setting and furnishings but we felt the restaurant and water let it down. In our view it was not that high a standard for its cost.

If you want to go shopping, do be aware that they basically close down at prayer time and in the evening. The shops were expensive. It was even worse as it was during Ramadam. If you want to go shopping, go in the morning between 10 and 12.

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