Serena Inn

Reviews of Serena Inn

Excellent(91%) From 56 travellers
Excellent
36
Good
17
Average
2
Poor
1
Terrible
0
Below are independent comments from 56 of our travellers who have visited Serena Inn, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr & Mrs B - East Sussex
Arrived on: 13-Nov-2009 Stayed for: 2 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Good
Good
Activities:
Good
Good
Facilities:
Good
Good

Serena Inn review

When we arrived we were told that our room would not be available until 5 or 6pm, however to make up for this, we were upgraded to a suite (room 40) for our stay, which was a very nice set of rooms.

One down point to the hotel was that we were surprised a couple of times by hotel staff entering the room without seeming to knock first. Although since it was a suite they didn't walk uninvited into the bedroom.

On one of the evenings the area around the pool was booked for a private cocktail evening and, given this was the main outdoor restaurant area we felt we had to go outside the hotel for dinner. The hotel did warn us about this earlier in the day and the party did finish when promised.

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Ms T & Mr B - Toronto, Canada
Arrived on: 6-Oct-2009 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Average
Average
Activities:
Poor
Poor
Facilities:
Excellent
Excellent

Serena Inn review

Although our stay at Serena was excellent, we have rated Serena as 'good' because of few small details.

There was a mix up at check in. They apparently didn't have our reservation - however there was a John Taylor from the UK on their list. Luckily we had our coupon handy and the matter was quickly resolved.

We were under the impression that Serena's restaurant was the best in town. We dined on the terrace, which was beautiful, however we were disappointed in the quality, taste and presentation of the food. The following evening we crossed the street to 'Beyt al Chai'. We loved their crab coconut soup so much that we returned the following day for lunchl! Also, the Serena's internet, when working, was very slow, so therefore we felt it was overpriced for the time required to use it. Although when the system quit on us, they were considerate enough not to charge us

A walking tour around Stone Town is a must and our guide, Soloman, was excellent. However, Fisherman's Tours didn't have our names on their roster for the day trip to Chumbe, and as the tour was booked up, we were not able to participate - no matter how much we begged! To fill in our day, we went on the half day trip to Prison Island. It was fun to feed the tortoises, and interesting to see the prison that was used as a quarantine station. I had great expectations for the snorkeling, but it cannot compare to snorkeling in the Caribbean. The fish were small and not exceptionally numerous or colourful. There were a great variety of corals and anemones, but the colours were not vivid.

The highlight of the day was on our return boat ride when 2 dolphins, not normally seen in this area, briefly swam along side the boat! That afternoon we rested, which was exactly what we needed after being on the go for the past 12 days. So, in the end, it was fortuitous that we had not been registered on the Chumbe day trip! Our last morning we visited Jozani Forest. As we had experienced so much wilderness and wildlife over the past 12 days, we did not find viewing the monkeys to be as exciting as we had anticipated.

With all this in mind, we would have preferred to visit Stone Town at the beginning of our African visit, staying for only one night at the Serena - enough time for a walking tour and to visit the monkeys at Jozani Forest. This would have been a good initial interaction with wildlife. If we were to stay longer on Zanzibar Island, then we would leave Stone Town and stay in the beach areas.

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The B family - Berkshire
Arrived on: 1-Aug-2009 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Serena Inn review

Perfect place to spend the last night of our holiday

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Mr and Mrs H - Essex
Arrived on: 25-Jul-2009 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Serena Inn review

Warm service, great location, a good way to end a short but full break.

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Mr H & Ms H - Toronto, Canada
Arrived on: 23-Jul-2009 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Facilities:
Excellent
Excellent

Serena Inn review

Very nice hotel, particularly liked the pool and view. Ideal spot from which to explore Zanzibar town.

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Mr and Mrs B - Hampshire
Arrived on: 2-Mar-2009 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Serena Inn review

wonderful , two days not enough to see and do everything we would have liked to have done

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Mr & Mrs C - Twickenham
Arrived on: 14-Feb-2009 Stayed for: 1 nights
Overall:
Good
Good
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Good
Good

Serena Inn review

If you put this hotel almost anywhere else in the world but Stonetown, then it would undoubtedly rate an "excellent". The room was fine, the staff were superb, the food was outstanding (particularly in the Terrace Restaurant) and the facilities available in the hotel were good.

But, Stonetown is such a God-awful place; it was filthy, run down, (even the taxi driver apologised for the state of the place, and this without us saying anything!) and expensive. How people manage to find it "fascinating" (this comment from someone else staying at the Mchanga Beach) is completely beyond us.

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Mr & Mrs C from Gloucestershire
Arrived on: 12-Feb-2009 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Good
Good

Short stay at the Serena Inn

We were given a poor room on arrivel = tiny twin bedded room at the top with a small window but they found a better one for us eventually.

It was a good place to explore Stonetown, very central, and we enjoyed having the pool to cool off.

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Mr & Mrs L of Oxford
Arrived on: 6-Feb-2009 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Excellent
Excellent

Serena Inn Review

The Serena Inn was very nice indeed although the room was on the small side. It was lovely having a balcony, and the decoration and furnishings throughout the hotel were all in the best of taste.

Breakfasts were sumptious in the lovely dining-room overlooking the sea which was always busy with commuter dhows at the start of the day. It felt less personal than Fundu but then it is of-course a city hotel and considerably larger.

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Mrs A from Peterborough
Arrived on: 2-Jan-2009 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good
Facilities:
Excellent
Excellent

Luxury in Stonetown

We enjoyed our time at Serena Inn. It is what one would expect from that quality of hotel.

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