Mushara Lodge

Reviews of Mushara Lodge

Excellent(91%) From 34 travellers
Excellent
24
Good
7
Average
2
Poor
0
Terrible
1
Below are independent comments from 34 of our travellers who have visited Mushara Lodge, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr & Mrs N - Billericay
Arrived on: 26-Oct-2008 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good

Mushara Lodge review

Staff extremley helpful and wanting to assist you.

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The Pririt Batis from Kent
Arrived on: 31-Aug-2008 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good
Facilities:
Excellent
Excellent

Mushara Lodge review

We were made to feel very welcome here - not just by receptionists and management, but by all staff we met. The whole experience was sharp contrast with Waterberg Plateau Lodge.

We chose Mushara as a base for visiting Eastern Etosha, and for this it was excellently placed.

Rooms were well-equipped and very spacious - not luxurious but clean, comfortable and equipped with everything you could reasonably ask for - backed by the very positive attitude of staff, and good communal facilities (pool, sitting areas).

We would unhesitatingly stay there again, and would recommend it to even fussy friends.

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The Dune larks from Sheffield
Arrived on: 8-Aug-2008 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Mushara Lodge review

After the rather basic food at Okaukuejo Restcamp it was lovely to have quality food and attentive service at this beautiful lodge just outside Etosha. You could stay here and visit the park.

We had stayed in the park so went to Tsumeb which was a small town with banks, shops and a few museums. Would recommend the lodge - lovely visit.

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Elephant Man & Lion Lady - Newcastle
Arrived on: 21-Jun-2008 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Excellent
Excellent
Facilities:
Good
Good

Ideally situated for East Etosha

The Lodge is ideally located a short drive from the eastern gate of Etosha and we spent a very pleasant 2 nights here. The staff were very friendly and welcoming throughout and both food and service was of a high standard.

Rooms were comfortable and apart from the bathroom in need of some updating, were stylish and modern. The Lodge does offer game drives into the park but we decided to self drive.

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Desert elephants from Devon
Arrived on: 9-Mar-2008 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good

Thoroughly pleasant place to stay

We have stayed there before and were looking forward to being there again.

We were not disappointed, and hope to stay there yet again.

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Mr. Sparrowhawk - Isle of Man
Arrived on: 24-Feb-2008 Stayed for: 2 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

Mushara Lodge review

An excellent pool (best on our trip)

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Mr. I - Combs
Arrived on: 22-Dec-2007 Stayed for: 1 nights
Overall:
Average
Average
Location:
Good
Good
Rooms:
Good
Good
Service:
Average
Average
Food:
Average
Average
Facilities:
Good
Good

Not as good as previous visit. Pity.

We stayed here 4 years ago and it was so convenient for Etosha, relaxing, good food etc.
The refurbishment is fine, but there is no atmosphere.. staff can never replace hosts..it doesn't work. People make a place
memorable, unless it is truely exceptional.

The restaurant ..although almost full was like a doctor's waiting room. Also a few people had upset stomaches and it was possibly due to the fact that food is put out to encourage the animals and birds.... Very cute to see them around the pool Maybe.. BUT..We went early for breakfast and there were squirrels eating the cereals..on the tables, everywhere. Then a couple of Hornbills helped themselves to bread etc.

They were shooed off when someone came out of the kitchen and it obviously happens every day !!

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Expert Africa comments

Marc Pampe, Mushara’s owner, replied that he used to spend 24/7 at the lodge, whereas now he’s only there for 12 hours a day. He’s trained up his staff, and handed them a lot of responsibility; he feels that most of his guests like this. He’s pleased that the lodge has changed this way over the last few years.

We are sorry that these travellers felt that Mushara lacked ambiance; they specifically asked to stay here because of their previous experience. Mushara has changed in the last four years; it’s now more like a smart, small hotel than an informal, personal lodge. This suits some, but not others. We’d usually have lengthy discussions with our travellers about the pro’s and con’s of where to stay – but in this case we didn’t discuss Mushara much; perhaps we should have.

These travellers report that other at the lodge had stomach upsets. Marc comments that nobody mentioned this to him or his staff. As this didn’t affect our travellers, it’s difficult for us to make any comments here.

We’re told by Marc that the lodge doesn’t put food out for birds or squirrels. In fact, both their check-in information sheet and also a note on each outside table urge guest not to feed the birds and squirrels. Unfortunately, many guests do still feed the animals – and hence the problem. Marc assures us that he’s looking at how to reinforce this message without harming the wildlife.

Ms. F - War
Arrived on: 16-Dec-2007 Stayed for: 2 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Good
Good
Facilities:
Good
Good

Mushara Lodge review

Mushara is a lovely lodge. There was a warm welcome for us and it was clear from the outset that they were a service oriented team.The food was excellent, the staff pleasant and the lovely garden and pool a great place to relax.

On our second night we were entertained at dinner by an impromtu performance by the kitchen and waiting staff singing some of their tribal songs. It was a real treat and gave us another dimention to the african way off life in Etosha.

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Mr. S - Syre
Arrived on: 23-Nov-2007 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Average
Average
Service:
Good
Good
Food:
Excellent
Excellent
Facilities:
Good
Good

Mushara Lodge review

The food here was excellent.

Everything else also very good, except that the rooms were very, very brown. This made them rather depressing, and we wouldn't have wanted to spend much time in them.

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Ms. Grey Lourie - S. Yorkshire
Arrived on: 16-Nov-2007 Stayed for: 1 nights
Overall:
Terrible
Terrible
Location:
Good
Good
Rooms:
Poor
Poor
Service:
Terrible
Terrible
Food:
Good
Good

Sweat box - Mushara Villa !

Although we received an upgrade due to an error re dates, the Mushara Villa was a complete let down and not the wonderful end to our holiday that we expected.

Albeit the Villa being exquisite and more than we could want for a one night stay, I was very pleased that we only had 1 night to suffer.

Lack of ventilation was the problem. For such an amazing place, this was the worse nights sleep we had all holiday. For such a large villa, there was one very small air-con unit above the door and 1 ceiling fan above the bed, which was neither use nor ornament as no ventilation came through the mosquito netting.

Further disappointment was met the final morning when we were up bright and early to venture back into Etosha for sunrise, as the days previously had been too cloudy to take the best photos. The receptionist saw us, said good morning and watched us leave the lodge in our car. When we arrived at the exit gate to Mushara Lodge it was locked and we had to drive all the way back to reception to arrange for someone to unlock it - 20 minutes later, we had missed sunrise and the last chance of some amazing photos in Etosha. To say I was upset was an understatement. Needless to say, we will not be staying at Mushara again !

The final 2 anomalies came at breakfast when my partner asked for a cheese omelette and enquired whether they did bacon, the server said no, but offered ham. My partner said OK to this. The server then turned to the next table for their breakfast order and the guest asked for scrambled egg with BACON - to our utter amazement she said no problem. Is there some kind of double standard here - we were flabbergasted !!??!!

After breakfast we checked out and purchased 2 items from the gift shop, prior to leaving for Windhoek. We placed the items on reception along with the money. The receptionist did not take the money nor offer to wrap the goods. I stood around awkwardly for a few moments, before asking if the money was correct - she said yes without looking up from the computer, at this point I expected her to hand the goods to me, she did not, so I eventually picked them up and left - still without a bag. We did not return to reception, we just made our getaway as swiftly as possible. What a strange place.

I have to say the upgrade to the villa was not worth whatever you had to pay and I would not stay there again!! A complete and utter disappointment.

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Expert Africa comments

Clearly Villa Mushara didn’t suit these travellers – despite being one of the most luxurious places in the area, and despite us upgrading them to this for no extra cost.

This Villa has three sliding doors, a ceiling fan, windows which open, and each room has a sophisticated 4-speed air-conditioning unit. However, these travellers visited during a hot period – when even the best air-con units will take time to cool a big room. Mushara assures us that the air-con unit is working correctly, as so we assume that somehow it wasn’t set up correctly on that night. It’s not a problem that any of our travellers have had previously – and we’ve asked the lodge to try and ensure that it doesn’t happen again.
Each night Mushara’s main gate at is locked; to open again at sunrise the following morning. Each evening Mushara's staff ask each group of travellers during dinner if any wake up call, or any special arrangements, are needed for the following morning. If anyone wants to leave early the next morning, then usually the Mushara team open the gates early, in plenty of time. This system seems to have broken down for these travellers. We’re very sorry, as is Mushara – who have assured us that there won’t be similar problems in the future.

Similarly … the comments regarding the service at breakfast and in the gift shop have been taken very seriously by Villa Mushara, and looked into in detail. We’re sure that these were misunderstandings – and not part of any wider problem.