Kigali Serena Hotel

Reviews of Kigali Serena Hotel

Good(89%) From 13 travellers
Excellent
8
Good
3
Average
2
Poor
0
Terrible
0
Below are independent comments from 13 of our travellers who have visited Kigali Serena Hotel, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr & Mrs V - Essex
Arrived on: 7-Jul-2014 Stayed for: 1 nights
Overall:
Average
Average
Location:
Good
Good
Rooms:
Average
Average
Service:
Average
Average
Food:
Average
Average
Facilities:
Good
Good

Kigali Serena Hotel review

On the surface a posh, modern, well appointed city hotel. On safari I find them a necessary evil to help accommodate flight times etc so I may be biased against such places

Like many such hotels nothing is ever as good as the fa├žade. Our meal was very average, the air conditioning in our room too noisy to sleep with if left on and our packed breakfast didn't arrive

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Ms A from London
Arrived on: 1-Jul-2014 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Lush oasis in city centre

This was truly a 5 star hotel! Grounds were lush and terrace overlooking the pool area was a bonus!

The breakfast buffet is large and varied. The design of hotel is very good!

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Ms A from London
Arrived on: 27-Jun-2014 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Kigali Serena Hotel review

This is truly a 5 star hotel. The grounds are beautiful and the terrace backing onto the pool was superb for drinks.

It seems to be an in spot with the Kigali up and coming types. The pool was outstanding. Morning buffet breakfast had a great selection.

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John
Arrived on: 14-Jan-2014 Stayed for: 1 nights
Overall:
Good
Good
Location:
Average
Average
Rooms:
Good
Good
Service:
Average
Average
Food:
Average
Average

Kigali Serena Hotel review

Good hotel. The only issue was that the room had not been properly made up, i.e. previous linen was still in the room, even after they turned the sheets down.

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Mr & Mrs P from West Yorkshire
Arrived on: 20-Jun-2013 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Average
Average
Activities:
Average
Average
Facilities:
Good
Good

Kigali Serena Hotel review

This hotel is exactly what you would expect from an international hotel chain in a city, with comfortable and well appointed rooms, good food and efficient service.

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Mr & Mrs G - Victoria, Australia
Arrived on: 11-Jun-2013 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Luxurious Kigali Serenade Hotel

Very good food, extremely reasonably priced ( US$30 per head for 4 courses )

Wine however comparatively pricey, around US$ 70 per bottle.

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Mr & Mrs F - Victoria, Australia
Arrived on: 11-Jun-2013 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Average
Average
Facilities:
Good
Good

Kigali Serena Hotel review

Removed from town, so one feels restricted in exploring or moving about. We had our best meal in Africa here.

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Mr & Mrs M - Victoria, Australia
Arrived on: 11-Jun-2013 Stayed for: 1 nights
Overall:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good

Kigali Serena Hotel luxury

Luxurious hotel in centre of Kigali. Pity we only had 10 hours there (check in 5 pm, check out 3:30 am!)

Very good food, wine expensive compared to elsewhere we travelled in Africa.

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Mr & Mrs S - Sydney
Arrived on: 18-Jan-2013 Stayed for: 1 nights
Overall:
Excellent
Excellent

Had to cancel due to Rwandair stuff-up!

We never got to stay at the Kigali Serena Hotel as Rwandair Express cancelled our flight and rescheduled it to the following day - which was annoying especially as they didn't even notify us of the change.

Rwandair Express also cancelled our flight back to Jo'burg TWICE, again without notifying us. Avoid Rwandair Express like the plague and fly South African Airways instead.

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Miss F & Mr H from York
Arrived on: 9-Nov-2012 Stayed for: 1 nights
Overall:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good

Kigali Serena Hotel review

Good quality captial hotel.

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