Okaukuejo Camp

Reviews of Okaukuejo Camp

Good(84%) From 413 travellers
Excellent
160
Good
193
Average
49
Poor
10
Terrible
1
Below are independent comments from 413 of our travellers who have visited Okaukuejo Camp, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
The Longclaws from Edinburgh
Arrived on: 7-Jan-2008 Stayed for: 4 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Activities:
Excellent
Excellent
Facilities:
Good
Good

Okaukuejo Restcamp review

We were booked into a tiny room which would have done for a one night stopover only.

We upgraded for 160N$ a night to a semi-detached bungalow which was excellent. The breakfast was good as was the dinner.

I thought the staff tried very hard to give good food and service.

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Miss W & Mr A from Surrey
Arrived on: 19-Nov-2007 Stayed for: 1 nights
Overall:
Average
Average
Location:
Excellent
Excellent
Rooms:
Poor
Poor
Service:
Average
Average
Food:
Average
Average

Okaukuejo Restcamp review

Very small room - no space to sit down at all, just a bed and a place for 1 suitcase and a small fridge. Fairly surly service from the staff who initially gave us an occupied room.

It worked and the waterhole was good, but better to stay in the larger accommodation offered in the same camp. On site shop is for basics only.

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Ms. Grey Lourie - S. Yorkshire
Arrived on: 14-Nov-2007 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Average
Average
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

Compact & bijou rooms at Okaukuejo

Although pristine and modern, the rooms at Okaukuejo were very, very small. We had difficulty bringing both of our holdalls into the room - and with such high prices I would have expected more !!

This said - despite the extreme disappointment of finding out the wrong dates had been booked we were very pleases to be staying inside the NP

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Expert Africa comments

We made a mistake over the dates for this booking – and so apologised, and did our best to make amends as soon as we found it, including an upgrade for these travellers for one night at our cost.

As many of the previous reviews here note, during 2007 the rest camps in Etosha National Park were fully refurbished. The restcamps now retain the huge advantage of their locations and waterholes, although service, quality and some details of the rooms remain issues.

With this refurbishment there was a big price rise. All our travellers need to be fully aware of these issues before they ask us to book Etosha’s restcamps – and factor it into their decisions.

Cape clawless otters - from California
Arrived on: 14-Nov-2007 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Poor
Poor
Food:
Average
Average
Facilities:
Average
Average

Okaukuejo Restcamp review

We enjoyed our stay a Okakeujo. The rooms were small, but clean and comfortable. However, we most of our time was spent outside the room either on game drives or at the waterhole. Okaukeujo has the best waterhole of the three camps. We enjoyed staying up late watching a family of black rhinos.

The staff was not especially friendly or helpful. The restaurant service was below average. The dinner buffet was average and overpriced. The staff did not inform us that we had the option of only eating from the salad bad for 1/2 the price (which we would have preffered to do anyway).

Despite the negatives, Okaukeujo was our favorite rest camp in the park because of the waterhole.

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Mrs. E - Broom
Arrived on: 12-Nov-2007 Stayed for: 2 nights
Overall:
Average
Average
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Terrible
Terrible
Food:
Poor
Poor

Great waterhole

Our room was fantatic with a superb view of the waterhole from the balcony. Unfortunately while the decor and setting of the 'waterhole chalet' was excellent it was far from matched by the experience as a whole.

The service was unfriendly - we were told off for checking out ten minutes late even though we'd done so because there was no running water and had to wait for them to switch it on so we could have a shower! The communal dining area was pretty chaotic and the food wasn't great.

That said, the waterhole made up for it seeing several black rhinos but if we were to do it again we'd definitely opt for a basic room as the money spent on the 'waterhole chalet' wasn't worth it given the bad service.

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Miss. Alma Square
Arrived on: 6-Nov-2007 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Average
Average
Food:
Good
Good
Activities:
Excellent
Excellent
Facilities:
Good
Good

Okaukuejo Restcamp review

Although it looks basic from the outside the rooms were refurbished and very clean. the guidebook prices though are very out of date compared to the actual prices. Also the local shop does not stock much food suitable for eating on the road!

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Mr & Mrs Tru
Arrived on: 27-Oct-2007 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Average
Average
Service:
Good
Good
Food:
Good
Good
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

great animal viewing in well organised Camp

As with Halali Camp would recommend strongly staying in Park to take advantage of wonderful viewing at own waterhole. Night drive revealed very little, Night, as well as day, viewing at waterhole was spellbinding for hours on end. One theatrical act followed another with all the animals taking their turn to drink in a certain pecking order Elephants rhinos, lions, giraffes, warthogs, zebras, oryx, springboks, wildebeest, hyenas, jackals all in wonderful abundance!

The camp restaurant was well managed and the numbers dealt with efficiently. The pool had been recently refurbished but had been left in very scruffy state e.g smears of cement everywhere allowed to dry on the surrounds. Very few pool loungers (about 5/6) and for most part broken or with torn cushions. No laundry yet and towels rationed!

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M & L from Vancouver, BC
Arrived on: 25-Oct-2007 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

Okaukuejo Restcamp review

The new renovated waterhole chalets are excellent.

The waterhole was fascinating - the busiest of any we saw in Etosha.

The food was average, buffet food, better than the other 2 camps in Etosha. Would have liked to have been able to purchase small meals (sandwiches, soup etc) outside meal hours.

It would have been good to have had a Wildlife Guide/Resource Centre at each camp who could answer questions about the area, wildlife etc., even give short lectures on various wildlife topics in the evenings. This is done very successfully in the Canadian Rockies Parks in the main visitor months. A small increase in park fees could perhaps cover the cost as well as provide employment.

Wish we'd been able to spend more time here.

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Miss R & Mr N - Surrey
Arrived on: 23-Oct-2007 Stayed for: 2 nights
Overall:
Average
Average
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Terrible
Terrible
Food:
Average
Average
Facilities:
Poor
Poor

Not pleased to see you at Okaukujo

Amazing accommodation sadly not matched by the facilities or service. The best bedlinen and fluffiest towels of the holiday.
Made to leave $500 cash (or driving licence or passport) in case we stole anything or trashed the room - such a nice welcome particulary as we were paying for a premier waterhole chalet. Having travelled the world I have never been affronted like this.

They need to look at their customer profile and general attitude to their customers. They actually sent a housekeeper to check the room before we left and she radioed back to reception so our deposit could be released ! Neither of us have ever been asked anywhere in the world to do this before - what are their clients like if they have to count the spoons ?

No bottled water provided in room and I would have expected some form of mini bar or dial up bar service for the price I was paying. Wasted opportunites - no mini bar in the room as clearly they don't trust you, it would have been so nice to sit out on our balcony and have a drink whilst watching the waterhole.

I have never been to a bar that doesn't have tonic to go with a gin and the bar man is seriously not bothered. Poor service in the restaurant, turn up with your voucher and feel like a criminal then wait ages for your drinks to appear. Staff look completely disinterested.

Waterhole was in a good location and we did see a good selection of animals.

Lack of information in the rooms regarding the park. Poor service will now be labelled "an etosha" experience.

Good choice of food, buffet style. Restaurant can't cope with numbers and needs to buy more china - they were taking plates as you finished to get them through the wash up. Bit like a canteen at times, not a relaxing experience. They need to separate out their clients and the service they provide. A canteen might be fine for the campers but if we are paying for a premium lodge then I would like a more relaxed and civilised service at dinner. Also if you do go for one of the lodges you need to understand that the crowd watching the waterhole will be right under your bedroom window.



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Expert Africa comments

Expert Africa discussed the recent addition of a refundable N$500 deposit that is now required when staying at any of the restcamps within Etosha National Park. Although the deposit is here to stay, Expert Africa will now be making all their travellers aware of this before they depart on their holiday so that visitors to the restcamps are prepared for the deposit before they arrive.

The Namibia Wildlife Resorts organisation (NWR) is aware that their service and food standards are in need of quite a serious overhaul. Their priority was to finish their scheduled refurbishments by November. This has been completed and now the staff training has begun.

Mr. P - Penny
Arrived on: 18-Oct-2007 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Poor
Poor
Food:
Average
Average
Facilities:
Average
Average

Inside Etosha

Okaukuejo has benefited hugely from its refurbishment; accommodation is excellent and its position adjacent to a wonderful waterhole unique. This was a brilliant theatrical setting with exceptional viewing of elephant and rhinoceros, giraffe and uncountable numbers of antelope and much else - viewing in complete comfort and safety.

But this site can't rely on its setting alone; staffing and procedures are light years away from the splendid standard of accommodation provided and the convenience of staying inside the park will not guarantee a 'full house' unless the standard of service improves. Though cooking facilities are provided, a poorly furnished shop on site doesn't encourage their use; restaurant provision is adequate and meals similarly so but staffing is poor and, again, badly managed.

The notion of service in this nationally run organisation has some way to go. The local buzz is that the increased price, post-refurbishment, is unreasonably high; without considerable effort to improve service all round, this site, despite its unique setting in the park, will lose out to private competion outside the area. Consideration for the material welfare of visitors beyond rooms and showers has a long way to go.

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