Reviews of Kulala Desert Lodge
They do not necessarily represent the views of Expert Africa.
Kulala Desert Lodge review
Beautifull setting well organised only let down by VERY poor food.Read more about the whole safari
Expert Africa comments
Subsequent to these comments and others made by recent visitors to Kulala Desert Lodge, Expert Africa has corresponded with the lodge owners and reserve managers and are awaiting details on proposed improvements to the menus and food standard.
Perfect place to sleep under the stars!
The morning trip to dunes was overpriced - if you have a 4x4 we would recommend driving yourself.Read more about the whole safari
Kulala Desert Lodge review
For a top class establishment the dining room felt like a school dining room with unsmiling staff who hardly acknowledged your presence.
The manager welcomed us but the whole place aeemed to treatits guests in an off-hand manner.
The guides were good and friendly.
The ballooning was just magical! The balloonist was really experienced and looked just like Crocodile Dundee.
He landed the basket neatly on the back of the trailer and then we had the most amazing breakfast with champagne.
Good for the desert.
Early morning trip to desert and dunes very good. Guide only average, more of a driver than an expert on the area.
The lodge wasn't really prepared for vegetarian meals.
BECAUSE THERE HAD BEEN A MIX UP WITH OUR ACCOMODATION ON THE SECOND NIGHT AND EXTRA BEDS HAD TO BE SQUASHED INTO THE ROOMS, TRACY HAD TOLD US THAT THEY WOULD BE BENDING OVER BACKWARDS TO KEEP US HAPPY. tHIS WAS NOT ACTUALLY THE CASE. oN THE SECOND DAY THE WAITRESS ANNOUNCED THAT WE WERE NOW ON ALL INCLUSIVE, WE QUERIED THIS SO SHE CHECKED BUT CONFIRMED THIS SO WE HAD A FEW MORE DRINKS THAN WE WOULD NORMALLY HAVE BOUGHT. wE PRESUMED THAT THIS WAS BECAUSE OF THE BOOKING ERROR.ON CHECKING OUT, WE WERE BILLED FOR THESE AND OUR EXPLANATIONS POO POOED AS THE WAITRESS WAS NOT ON DUTY.
WE REFUSED TO PAY, SO SHE SAID SHE WOULD CHECK OUR STORY AND CHARGE US ON OUR CARD LATER. TO DATE THIS HAS NOT HAPPENED.
ON THE OTHER HAND THEY WERE HELPFUL WITH OUR CAR PROBLEMS. THE STAFF EVENING ENTERTAINMENT WAS A HIGHLIGHT.
WE FELT THAT THE EVENING MEAL PORTIONS WERE UNGENEROUS.
The way to the room we were in needed lighting up. It was very dark and the torches did not work very well. I would in future take a small torch of my own.
Lunch was not as it should have been in the trip to the sand dunes. There was some type of mix up.
Expert Africa comments
Kulala Desert Lodge subsequently apologised to the clients for missing the brunch in the desert. This was due to a miscommunication betweent the guide and the kitchen at the lodge. Systems have now been altered so that a similar miscommunication doesn't happen again.
Our first proper Sundowner overlooking the Du
The welcome and rooms were amazing. The staff could not be more helpful and split our FBA across two days so that we could do a game drive and sundowner after arrival and the dune visit the following day. The kulalas were marvellous with great views.
Our guide was very knowledgeable and enthusiastic. His name was David. The food was good but the sweets and cakes were rather sickly. The starters and main courses were good. The service was great and the sining in the evening of the first day was very good with all the satff joining in.
The drive to the Dunes was much colder in the open top than we had anticipated. The ponchos were very good but we got rather wind-burnt. Lunch had been left or taken by another driver so we did not have quite as much time there as planned. We would have like d to go up Big Moma or Big Dada, but that might not have suited all those in the landrover.
Good location for the dunes and Sossusvlei
Very good accommodation and warm welcome from the manager. She offered all the help we needed to make activity arrangements including the balloon flight. The private gate to the dunes was a real bonus and our guide Simon was excellent.
There was a local choir one evening comprised from the staff who were really good and gave us a local flavour of traditional music.
The area is stunning and the ballon trip whilst not actually travelling that far was fantastic.
Unforgettable dunes and ballooning at Kulala
Again the hotel itself and our room were lovely and the staff friendly and helpful. Our trip to the dunes (Willem was an excellent guide) and the balloon flight were unforgettable.
The food was a little ordinairy for one meal. Much better for the other. But generally cold!
The swimming pool didn't look especially inviting when we arrived (there had been 10 oryx drinking from it the previous night!!) and there was some algae on the first day. It looked much cleaner the second day!
Kulala Desert Lodge
The overall experience of the camp was good. Our guide Franz was very accommodating & friendly - we were amazed that he had only been guiding for 4 months.
The trip into the dunes was excellent because Franz made it so.
The food was poor and cold when served.