Olive Grove

Reviews of Olive Grove

Good(88%) From 197 travellers
Excellent
101
Good
85
Average
6
Poor
3
Terrible
2
Below are independent comments from 197 of our travellers who have visited Olive Grove, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr H & Ms E - London
Arrived on: 27-May-2011 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Average
Average
Facilities:
Good
Good

Olive Grove review

This was a really good place to stay before setting off on our adventures. The staff were welcoming. It was in a quiet residential area with great views. The rooms were really original.

A little bit of style over substance in that the two washbasins and shower looked great but didn't function entirely successfully.

Lovely breakfast but the dinner tried a bit too hard. That said, we would definitely stay here again - and it was 100% nicer than any hotel.

Read more about the whole trip
Mr & Mrs V - Surrey
Arrived on: 25-May-2011 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Olive Grove review

A great place for a first night's stay. It was easy to find from the airport. They were very welcoming, hot water bottles and heating were a real plus as it was cold at night.

Read more about the whole trip
Nick & Bev
Arrived on: 13-May-2011 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Olive Grove review

Very comfortable and welcoming after a long drive. Ideal location from which to get back to the airport on the last day.

Read more about the whole trip
Nick & Bev
Arrived on: 1-May-2011 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Olive Grove in Windhoek

Well located in Windhoek, ideal as a first and last night stop for two weary travellers! Very good food and service.

Read more about the whole trip
Mr & Mrs H - London
Arrived on: 20-Apr-2011 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Activities:
Good
Good
Facilities:
Good
Good

Olive Grove review

Good place to base yourself in Windhoek

Read more about the whole trip
Mr & Mrs C - County Durham
Arrived on: 19-Apr-2011 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Average
Average
Facilities:
Excellent
Excellent

Olive Grove review

Good welcome, excellent room,food and service very good.

Read more about the whole trip
Mr & Mrs H - London
Arrived on: 9-Apr-2011 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

Olive Grove review

Friendly helpful staff, great place to base yourself in Windhoek

Read more about the whole trip
Mr & Mrs M from Portugal
Arrived on: 5-Feb-2011 Stayed for: 1 nights
Overall:
Poor
Poor
Location:
Poor
Poor
Rooms:
Good
Good
Service:
Poor
Poor
Food:
Good
Good

Olive Grove review

You have our comments when we commenced our wonderful trip in Namibia. [Ed: see below]

Read more about the whole trip
Mr C & Mrs K - Leicestershire
Arrived on: 24-Jan-2011 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Good
Good

Olive Grove review

A great little guest house. It was a shame we only had one night there.

The staff were all very friendly and the food was really good.

Read more about the whole trip
Mr & Mrs M from Portugal
Arrived on: 18-Jan-2011 Stayed for: 1 nights
Overall:
Poor
Poor
Location:
Poor
Poor
Rooms:
Average
Average
Service:
Poor
Poor
Food:
Good
Good

Olive Grove review

Our room on arrival was not a luxury room, with hugh puddles outside the door, with no way of wiping our feet till we put a towel down, having asked for some method of drying many times.

The last visit on our return 5/2/11, we were then given a luxury room, without having to go outside to enter, good as it was raining very heavily, but we had a incident as we were leaving, all our luggage was taken down stairs and left on the terrace, I left in the room my makeup, hairbrush and tooth brush and toothpaste, so after breakfast I could freshen up in rediness for our flight. Returning half and hour later, the expensive makeup and hair brush had gone, BUT toothbrush was left!! We sat in full view of all the staff when have our breakfast with the luggage still in view. Complaining to the manager he went to the staff quarters and found my missing items, he was full of apologies, but I was very cross by this incident.

Read more about the whole trip

Expert Africa comments

We’ve found the Olive Grove to be one of Windhoek’s best guest houses, so we were concerned by this report. However, Lindy van den Bosch, one of the Olive Grove’s owners, swiftly apologised that these travellers experienced problems during their stay.

Namibia has experienced phenomenal rain this year. Lindy apologises that there was a puddle outside the room, and that it took so long for the guests to been given towels/mats for their feet, but explained that it had been difficult to keep up with all the rain.

On both visits these travellers were allocated upstairs luxury rooms: room 5 and then room 8. As all the rooms are different at the Olive Grove, it may not have been obvious that they were the same category of room.

Regarding the toiletries – Lindy explained that she believes this to be an honest mistake; that the housekeepers thought the room had been vacated, as there was no luggage left behind, so had began to clear/clean the room. Often guests leave behind unwanted things at the end of their holiday; the housekeepers assumed this and (as is the procedure here) they took these items to the laundry – from where they were retrieved by the manager. These would have been kept for 3 months and then donated to charity if not claimed. In this case, Lindy is sure that the items were moved to the laundry by mistake, and was pleased that they could be speedily returned to the travellers.

Most of their housekeepers have been with them for a number of years; Lindy is sure that this wasn’t a case of theft.

Lindy also comments that they are “back of house” staff, and so may not have known that the travellers at breakfast had been staying in Room 8.

The Olive Grove have lots of early arrivals from the airport, even though their normal check-in time is 14h00. Such guests usually appreciate getting to their rooms swiftly, and the guesthouse tries hard to accommodate this. The housekeepers all know the drill: if a room is empty, they get it ready as quickly as possible. Unfortunately in this instance they started to clear it a bit too early.

The team there sincerely apologises for the upset caused – and we’re pleased that they’re now looking into a system whereby housekeepers check to see if guests have left before clearing anything from their room.