Heinitzburg Hotel

Reviews of Heinitzburg Hotel

Good(83%) From 24 travellers
Excellent
7
Good
15
Average
1
Poor
1
Terrible
0
Below are independent comments from 24 of our travellers who have visited Heinitzburg Hotel, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Dr & Mr B - Cardiff
Arrived on: 19-Mar-2014 Stayed for: 2 nights
Overall:
Poor
Poor
Location:
Good
Good
Rooms:
Average
Average
Service:
Good
Good
Food:
Poor
Poor

Disappointing introduction to Namibia

Beautiful terrace with panoramic view--service staff friendly and eager to please but did not appear to be empowered to make decisions without asking management. This was only place that did not welcome us with a drink---just told to sit on terrace until room was ready. Room large & nicely furnished but in a turret so very dark--when asked if they had lighter room manager appeared--arrogant manner---told us --what do you expect it's a castle---keep lights on if you don't like it.

Dinner in Restaurant 1st night was very expensive, odd combinations of ingredients, minute portions and served pretentiously under silver domes. Subtle pressure was exerted to have expensive drinks and to direct you towards dining in hotel restaurant. Groups of staff stood around watching you eating ,making you feel somewhat uncomfortable

Overall not very welcoming---rigid rules & regulations & pretentious

Shame because with a lighter touch could be very special. Swimming pool cold

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Mr & Mrs P - Glasgow
Arrived on: 8-Jan-2014 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Good
Good

Heinitzburg Hotel review

Very friendly staff, lovely big room, excellent breakfasts. Parking was safe.

Short walk into the centre of Windhoek.

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Mr & Mrs G from Surrey
Arrived on: 13-Oct-2013 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good
Facilities:
Good
Good

Heinitzburg Hotel review

Very comfortable room with all facilities. Staff very helpful, food very good, but a bit chilly eating dinner on their terrace! Convenient location on Luxury Hill, and easy to get to from the airport.

Only 10 min walk to the Government run Craft market where we browsed the stalls with no haggling and pressure to buy - much easier to buy local Namibian made artefacts here than at other stalls on our journey round the country. Surprisingly though, no tea towels!!

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Mr. & Mrs. F - Harrow
Arrived on: 25-Aug-2013 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Average
Average
Food:
Average
Average

Heinitzburg Hotel review

Impressive location, hotel very comfortable and made a good 1st night.

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Family Adventure to Skeleton Coast
Arrived on: 11-Jul-2013 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good

Heinitzburg Hotel review

Good choice

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Mr & Mrs H - Essex
Arrived on: 6-Jun-2013 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Activities:
Good
Good
Facilities:
Good
Good

Heinitzburg Hotel review

Good. See previous review

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Mr & Mrs H - Essex
Arrived on: 24-May-2013 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Heinitzburg Hotel review

Friendly staff, great views and a good restaurant. Just what you want after a long flight

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SBD - Namibia in May
Arrived on: 1-Mar-2013 Stayed for: 1 nights
Overall:
Average
Average
Location:
Excellent
Excellent
Rooms:
Average
Average
Service:
Good
Good
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Average
Average

Heinizburg Hotel review

an OK-ish property with excellent location - beautiful views over the city. the room was a bit dark and smelled stale. the food was very good. our guide Adolf (who showed us the city) was also very good.

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Mr & Mrs L - Staffordshire
Arrived on: 25-Oct-2012 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Average
Average
Food:
Excellent
Excellent

Lovely hotel, but .......

Glass of champagne on arrival, room was beautiful.

However, after 36 hours travelling we were keen to eat dinner quickly and have an early night. The restaurant staff took over 30 minutes to produce an English menu and there were no cold beers. When the food eventually arrived it was delicious.

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Mr J & Ms J - 15 Trip to Namibia
Arrived on: 29-Sep-2012 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Excellent
Excellent
Facilities:
Good
Good

Still the best place to start a trip

Our usual pleasant stay was slightly marred this time by some service issues ie we were not offered a welcome drink as normal though others were and in the morning we were phoned and chased over to breakfast, being told it had closed when it had not. We therefore rushed over for nothing (with wet hair!) only to receive an apology from the receptionist who had called us admitting she had forgotten it was the weekend (because every day seems the same to her in the hotel industry she said) and breakfast was half an hour later. Not a good start to our day or the holiday. They did however help with the tyre problem we had with the car company by phoning them for us so this was helpful .

We enjoyed a very good dinner but it was a shame they don't sell glasses of champagne in the evening which we would have liked with our oysters and only full bottles are available at night apparently which we thought restrictive.

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