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Traveller reviews

Travel reviews by The D family from Essex

Review Distribution

Excellent
Good
Average
Poor
Terrible

Total number of trips

1

Countries visited

2

Lodges stayed in

4

Excursions taken

0

Our February 2016 Safari trip

Tanzania and 1 other country between 2 Feb 2016 and 17 Feb 2016

Trip rating: Excellent
"I have not had an opportunity to comment on our guide and this was a real downer.

He was called Hilary and was really dreadful. He was H&S crazy. He would never allow us off the vehicle even in areas where other people were out of theirs, oh except when the vehicle would not start and we had to get out and push it. This happened twice. We know the risks and would never expect to be off vehicle in areas where there is an element of danger, after all this is our 10th safari.
He drove at a snails pace so that he would not actually get very far from camp. Every vehicle in the Serengeti overtook us. Every vehicle we met he stopped to talk to the guide. He spent half an hour one evening trying to extract another vehicle from a ditch, again people in the other vehicles were out of theirs, we were not allowed to do so. Later when my daughter wanted to take photos of a troop of baboons he told her our time was up. Even though he was knowledgagle mainly with regard to animals he rarely imparted information on wildlife unless asked and he was always either on his phone or radio talking to others. The last 3 days he made no attempt to spot game. He would drive past them without stopping as he did not see them.

We only had one sundowner for the whole week. We eat off dirty tables at picnic lunch as he could not be bothered to produce a tablecloth. Outside of this we had a lovely time."

Feedback response

We are terribly sorry and disappointed to receive these travellers comments about their experience with their private guide in Tanzania. On receipt of this feedback we immediately got in touch with one of the senior members of the company we used for this trip. They too were very disappointed, and they promised to look into it for us immediately.

Feedback like this is extremely rare for us, but occasionally it happens when the guide misjudges his guests and makes incorrect decisions.

At the time that these travellers visited Tanzania there had been some rain and the grass was high, making game viewing and driving quite challenging. The driver explains that this was why he was driving slowly – along with the fact that one of the travellers said at the start of the trip that he had a bad back.

We have also been advised that TANAPA (Tanzanian National Parks Authority) has cracked down on park rules – such as getting out of vehicles, and getting back to camp too late. This driver was being very cautious and was sticking to the rules.

At one stage a vehicle had broken down in front of them, and the only way they could get past them was to get out and help. It was late in the evening and the driver was worried about getting back to camp late.

The guide reports that these travellers were very keen to see game, and he explained that this is why he did not stop regularly for sundowners. Obviously this is something he should have checked with the travellers rather than deciding on his own.

Arranged By Claire Scott


Lemala Ngorongoro

Lemala Ngorongoro

"Lemala Ngorongoro review"

2 nights Arrived 3 Feb 2016
"Lemala camp is ideally based for early access to the crater, however it is in among the trees offering no views of the beautiful surrounding area and was very cold at night during our 2 night stay.

The staff were very kind and helpful and the food was good."
Excellent
Location
Good
Service
Good
Facilities
Average
Rooms
Average
Food
Good
Kimondo Camp

Kimondo Camp

"Kimondo Camp review"

2 nights Arrived 5 Feb 2016
"Kimondo is in a beautiful setting but at the time we were there Feb 5 and 6 there was hardly any wildlife in the area and we had to travel long distance to see same.

However the camp is well managed, staff kind and very helpful and standard of food good."
Good
Location
Excellent
Service
Excellent
Facilities
Good
Rooms
Good
Food
Good
Dunia Camp

Dunia Camp

"Dunia Camp review"

3 nights Arrived 7 Feb 2016
"Dunia is in a beautiful setting but sadly lacked the wildlife we were expecting at time of our visit in February 7,8,9.

Our tent was beautiful, large with nice finish.

The staff could not do enough for us, were always at hand.

The food was very good"
Excellent
Location
Excellent
Service
Excellent
Rooms
Excellent
Food
Good
Baraza Resort & Spa

Baraza Resort & Spa

"Baraza Resort & Spa review"

7 nights Arrived 10 Feb 2016
"We had a wonderful experience at The Baraza Resort apart from issues on our first day re buffet dining.

I had specified at booking that we did not want to stay anywhere that served buffet food for dinner. I was assured that dinner at Baraza was "a la carte" but found to our disappointment it was not. However once we spoke to the agent he alerted the manager to our concerns and it was sorted.

Our accommodation was excellent and immaculate.

The service throughout was first class, every whim was met with a smile and no effort was spared on us."
Excellent
Location
Excellent
Service
Excellent
Rooms
Excellent
Food
Good

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