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COVID-19 Guarantee

COVID-19 Guarantee

Our Covid-19 Guarantee

Last updated: 6 May 2022

With the backing of colleagues and suppliers in Africa, in 2021 we introduced a Covid-19 Refund Guarantee for new bookings. It was a very uncertain time when these were many uncertainties about Covid-19 and travellers needed reassurance about risks that they couldn’t cover with normal insurance policies.

However, by May 2022, confidence had largely returned to travel. Across much of the globe, people have learned to live with the risks of Covid-19, as they have always lived with the risks of other illnesses. Universal border closures and flight cancelations due to Covid-19 have largely ended.

Almost all new travel insurance policies now cover the risk of Covid-19 – so choose one of these for your travel insurance. Should you become ill because of Covid-19, a good insurance policy will cover you in the same way as if you became ill with any other sickness.

Because of this, we no longer have a specific ‘Covid Refund Guarantee’ applying to new bookings made after 6 May 2022.

Our usual Guarantee

However, for your peace of mind – remember that our usual, extensive guarantees about your trip do still apply; see our ‘peace of mind’ guarantee here.

Note that if Expert Africa cannot deliver your trip, or if we need to make major changes to it, because of Covid-19 – then you can choose to either change your trip or receiving a full refund from us.

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