Travel reviews by Mr & Mrs F from Herts
Total number of trips
Lodges stayed in
My Jun 2015 trip
Kenya between 27 Jun 2015 and 6 Jul 2015
People were lovely. Guides were great.
The only serious glitch was right up front when the driver wasn't there to collect us. Not a great start after a long flight and we were disappointed and frustrated by this especially when he tried to pretend that he'd been there all the time. Otherwise everything went very well
Suggestions to help us improve our trips or our service:
No, nothing more to add"
We’re delighted that Mr and Mrs F had such a rewarding trip and can only apologise on behalf of their first lodge for the failure to meet them promptly at the airport. The Emakoko has got back to us and their response is posted underneath their review for that lodge.
Arranged By Richard Trillo
"The Emakoko review"
They sincerely apologise if their driver didn’t make himself as visible as necessary and stress they will make even greater efforts in future to be at the front of the crowd and holding their passengers’ name boards high. And we would stress that any travellers who are concerned that their driver is not there to meet them should call their lodge or camp with the numbers we provide in our pre-departure travel documents. Happily, it’s a very rare problem.
"Solio Lodge review"
Mara Plains Camp
The camp wasn’t previously aware of a problem with the large mirrors above the wash basins and at the dressing table. But they have now noted this issue, and it is something they will look into in order to improve the rooms. Mr and Mrs F did ask for brighter lighting and an extra lamp was added on the first evening.