This website uses cookies to ensure you get the best experience on our website. Learn more

Skip to main content

Talk to an expert 1-800-242-2434 Lines now closed

User menu

Traveller reviews

Travel reviews by Mr E from Guildford

Review Distribution

Excellent
Good
Average
Poor
Terrible

Total number of trips

1

Countries visited

3

Lodges stayed in

3

Excursions taken

0

My Mar 2016 trip

Zimbabwe and 2 other countries between 21 Mar 2016 and 1 Apr 2016

Trip rating: Excellent
"All as planned. Transfers etc like clockwork

Suggestions to help us improve our trips or our service:

Not one of your more-challenging itineraries, but it all worked. Thanks Nick."

Victoria Falls Hotel

Victoria Falls Hotel

"Victoria Falls Hotel review"

3 nights Arrived 22 Mar 2016
"Victoria Falls Hotel exceeded our expectations and, to our surprize, provided a better overall experience than The Royal Livingstone where we stayed later."
Excellent
Location
Excellent
Service
Excellent
Activities
Average
Rooms
Excellent
Food
Good
Facilities
Good
Zambezi Queen

Zambezi Queen

"Zambezi Queen review"

3 nights Arrived 25 Mar 2016
"High expectations, and not disappointed."
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Royal Livingstone Hotel

Royal Livingstone Hotel

"Royal Livingstone Hotel review"

4 nights Arrived 28 Mar 2016
"Falls short of what expected in a 5 star hotel. For example, no info. in room on what is available, on opening times, no site map etc. No list of phone numbers, nor any attempt to collect guest feedback.

Staff provided info when asked on specific points, but erratically - eg., that pool available from 7am, arrived at 7-30 to be told opens at 8am. Requested a drink and a snack at 9-10 pm to be refused because they ceased snacks at 9pm - no way of knowing this in advance. When we arrived were asked to wait while receptionist checked our room ready. 40 minutes later, gave-up and went for lunch. Bottled water from previous day is removed from room after breakfast but, oddly, not replaced until early evening.

Staff cheerful and aimed to help, but obvious shortcomings in training. Management might learn a great deal from a short visit to the Victoria Falls Hotel.

Rooms were perfectly large enough, despite many negative comments on Tripadvisor. and elsewhere regarding their size."
Average
Location
Excellent
Service
Average
Activities
Average
Rooms
Good
Food
Good

Login to Expert Africa

Sign in with password

Sign in with email link


New to Expert Africa? Create an account

Forgotten your details?

It's free & quick to set up

  • Order a brochure
  • Save your wish-list
  • Send us an enquiry
  • Pay online for your trip
  • Subscribe to our newsletter
  • Give us feedback on your trip
  • Full site benefits of the site

Need some help? Talk to our team