Reviews of Victoria Falls Hotel
(93%) From 118 travellersThey do not necessarily represent the views of Expert Africa.
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Victoria falls hotel
This hotel does not have the capabilities of dealing with people with mobility problems, and only one member of staff had compassion.
The first room I was given was delightful until I entered he bathroom, the bath was an old fashioned one which was lovely, but it had very high sides, and the shower was in the bath, for me it would have been impossible to get in. I went to reception where a RUDE manager informed me the only other rooms that had a separate shower had a small step to get into the room, but I would have to go the long way round, and she wasn't kidding, to avoid a staircase. Then there were two large steps to get into the room. Both she and the man who moved my suitcases had a very bad attitude.
On another occasion I was feeling particularly sore and the nice receptionist (either Rebecca, or Melissa) got a wheelchair and a porter to take me back to my room, well he didn't want to go the long way, he stopped at the staircases and told me to get out and go down the stairs, and he carried the wheelchair down and told me to sit down again. I had no option as my walking frame was in reception.
The restaurant was a long way from all the rooms as well as the staff being sullen until contacted by Expert Africa, then their whole demeanour changed.
The attitude of the staff and the layout of the hotel spoilt Victoria falls for me.
Expert Africa comments
We were dismayed to get this feedback about a hotel which has usually done a great job looking after Expert Africa travellers. And we’re very sorry that the experience spoiled this traveller’s time at Victoria Falls, at the end of what had been a very enjoyable safari. The hotel responded to Mrs K’s feedback with a highly apologetic email admitting they did not look after her as they should have done. This traveller’s slight mobility challenges were communicated in detail to the hotel months before she stayed, and reiterated again closer to her travel date. The general manager was sincerely sorry for the poor staff attitude and says they will be actively addressing that issue to maintain their reputation. They admitted they are not in fact able to offer suitable rooms for someone who needs to avoid steps and must have a walk-in shower and have apologised for not advising us of the fact at the beginning.
beautuful VFH
This iconic hotel never disappoints and will always have a special place in our hearts.
The Cocktail Run on the steam train is not to be missed. One of the highlights of the trip with exceptional food and service.
Dinner cruise on Zambezi also wonderful with exceptional food and service.
Olde Worlde Luxury
Beautiful old hotel with excellent service & in a prime location.
Easy access to the Falls & to other activities. Saw a large herd of swimming elephants & of hippos on the evening cruise on the river.
Victoria Falls Hotel
Our short stop in the Victoria Falls Hotel was a great start to our holiday, the hotel was just the tonic to get over our long flight out to Africa, with comfort, excellent food and service. The hotel was in an ideal situation just a short walk from the falls. The sunset dinner cruise on the Zambezi which we booked before we went was great.
Please be advised that you cannot withdraw any cash from cash points or banks etc in Zimbabwe, so make sure that you have plenty on dollars prior to arrival.
Nostalgia at Vic Falls Hotel
Great hospitality in an old English setting. All staff were so friendly. They really know what guest experience is all about.
Great help organising the helicopter flight over the falls and some other questions we had.
Special thanks for the surprise for our anniversary (free cocktail and massage)!
Victoria Falls Hotel and experience
This was a stunning venue, with lovely helpful staff, especially on the booking in and tours desks, where our needs were fully and carefully considered, proving an excellent guided tour etc.
The room was very good, high standard, a bit noisy as at the back near the staff and work area of the hotel. Tea making really appreciated.
We enjoyed the up close and personal wild life in the grounds.
Swimming pool very good.
Victoria Falls Hotel review
This was our second night at the hotel. [Ed: See below for their stay here earlier in their holiday.]
On arriving room we were given was better than the first with a view of the gardens, which was a nice touch.
We didn’t eat our evening meal there but breakfast was perfect the next morning.
Victoria Falls Hotel review
We enjoyed the Victoria Falls Hotel which was not run down at all as I had read.
It is situation in a handy location for the activities. However, we were told we needed a taxi to see the Falls but they are only about a 10 to 15 minute walk away. From the hotel you can see the spray but not the Falls.
We took the River Boat sunset cruise and the Steam Train evening, both were excellent. I also went in Devil's Pool which was in Zambia so necessitated crossing the boarder, but worth it.
The only downside to the Hotel is the helicopters constantly whirling overhead but this would apply whichever hotel one stayed in.
Victoria Falls Hotel review
Just like my old Officers Mess in Hong Kong. Fabulous views.
We really enjoyed dinner in the Livingstone Room.
Excellent swimming pool.
Good job I am deaf because the roar of the constant helicopter traffic is a pain.
I did a fishing trip for a morning. Absolutely dreadful. The kit provided was poor and we effectively ran out of traces and pretty much had to stop. This was not cheap as I had to pay for the whole boat and i felt seriously ripped off.
Expert Africa comments
We are very sorry to hear about the problems with the fishing trip. This is not a regular excursion that we book for our travellers and are investigating this further. We have chatted to this traveller and will be back in touch with a resolution shortly.
Victoria Falls Hotel review
The Victoria Falls Hotel does take you back to a bygone era of colonial times. The essence of history has been skilfully maintained with the artefacts, paintings and photographs of royal visits adding to the ambiance of the hotel.
You can see upgrades are being made and married to the historic building.
Service was excellent from check in, dinner on the terrace and breakfast in the morning. The grounds are impeccably kept with banded mongoose, baboons and warthogs roaming the lawns. For some reason the gate to the falls was closed which was disappointing as this meant a walk to the falls via the town.
Rooms were clean and well maintained for an historic building, air conditioning was efficient, hotel provided a very good WiFi service.
