Reviews of Victoria Falls Hotel
(94%) From 126 travellersThey do not necessarily represent the views of Expert Africa.
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Splendid hotel near the Falls
Relaxing ambience in this comfortable period hotel.
Easy access on foot to the Falls and the town. All the staff were friendly and helpful.
An extraordinary place
It feels like going back in time. Great service, food very good. Public areas better than rooms I think.
Very handy for all local amenities and Falls
Magical location
Living history tastefully improved over the decades. Old world charm in an incredible location. Central bedroom with Falls views. Easy walk to the falls. Fantastic breakfasts and unforgettable high teas. Very attentive staff.
Read more about the whole tripWonderful setting in grand old premises,
We were well received and service polite and good. Good choice of restaurants and within walking distance of Victoria Falls in all its splendour. Numerous very good shops selling lovely African goods and spoilt for choice. A great experience and highly recommend .
Read more about the whole tripIlala Lodge review
A real spoiling. Classic old world facilities and service of a high standard.
Of course the Falls are a world beating destination. The town much smarter than on previous visits, with a look of quiet prosperity, in contrast to the rest of the country. A truly impressive airport.
Slick efficient service. The old one was run down and hopeless.
Glorious grand old hotel
Gracious old building with wonderful old photos and evocative items from its history.
Great view from neat and attractive gardens. Excellent service from staff and well furnished rooms decorated in Art Deco.
Really enjoyed staying here and wished we had more time here to relax and absorb the restful atmosphere
Victoria falls hotel
This hotel does not have the capabilities of dealing with people with mobility problems, and only one member of staff had compassion.
The first room I was given was delightful until I entered he bathroom, the bath was an old fashioned one which was lovely, but it had very high sides, and the shower was in the bath, for me it would have been impossible to get in. I went to reception where a RUDE manager informed me the only other rooms that had a separate shower had a small step to get into the room, but I would have to go the long way round, and she wasn't kidding, to avoid a staircase. Then there were two large steps to get into the room. Both she and the man who moved my suitcases had a very bad attitude.
On another occasion I was feeling particularly sore and the nice receptionist (either Rebecca, or Melissa) got a wheelchair and a porter to take me back to my room, well he didn't want to go the long way, he stopped at the staircases and told me to get out and go down the stairs, and he carried the wheelchair down and told me to sit down again. I had no option as my walking frame was in reception.
The restaurant was a long way from all the rooms as well as the staff being sullen until contacted by Expert Africa, then their whole demeanour changed.
The attitude of the staff and the layout of the hotel spoilt Victoria falls for me.
Expert Africa comments
We were dismayed to get this feedback about a hotel which has usually done a great job looking after Expert Africa travellers. And we’re very sorry that the experience spoiled this traveller’s time at Victoria Falls, at the end of what had been a very enjoyable safari. The hotel responded to Mrs K’s feedback with a highly apologetic email admitting they did not look after her as they should have done. This traveller’s slight mobility challenges were communicated in detail to the hotel months before she stayed, and reiterated again closer to her travel date. The general manager was sincerely sorry for the poor staff attitude and says they will be actively addressing that issue to maintain their reputation. They admitted they are not in fact able to offer suitable rooms for someone who needs to avoid steps and must have a walk-in shower and have apologised for not advising us of the fact at the beginning.
beautuful VFH
This iconic hotel never disappoints and will always have a special place in our hearts.
The Cocktail Run on the steam train is not to be missed. One of the highlights of the trip with exceptional food and service.
Dinner cruise on Zambezi also wonderful with exceptional food and service.
Olde Worlde Luxury
Beautiful old hotel with excellent service & in a prime location.
Easy access to the Falls & to other activities. Saw a large herd of swimming elephants & of hippos on the evening cruise on the river.
