Victoria Falls Hotel

Reviews of Victoria Falls Hotel

Excellent(93%) From 137 travellers
Excellent
98
Good
34
Average
4
Poor
1
Terrible
0
Below are independent comments from 137 of our travellers who have visited Victoria Falls Hotel, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Dr & Mrs S from Oregon
Arrived on: 7-Jun-2019 Stayed for: 4 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Good
Good

Victoria Falls Hotel Review

The location of the hotel is primo! After all, the falls is the main reason folks go.

Walking to the gate entrance is a bit tricky now that they have closed the beginning access from the hotel property. I suspect this is because of wild animals. Nonetheless, you will encounter them on the walk from the hotel even if you walk on the streets the entire way (about a 12 minute walk). One of the paths, just off the busy street that accommodates pedestrians, has a sign to warn of wild animals but this is AFTER you go through some woods where the elephants are just off the path, well camouflaged and as we found out, will come out onto it! This little encounter scared the sh-- out of us as it was not expected as well as generated calls from the locals to "RUN", which we did. On the way back we stayed on the street only. It didn't matter as one elephant came right across the street and did a head bob and shake to warn us to keep away. So, stay alert. There are no elephants once inside the gate to worry about. These guys were not there the last time we were their in 1987, when you could walk the entire way from the hotel.

The hotel location is great but the place is showing a bit of a need for upgrade in the rooms in the older section and common areas. The grounds are magnificent as always. The food menu for lunch and dinner is the same and it was getting boring until we asked about the "venison". For us Yanks (and Brits) that is deer but not true for Zimbabwe people, at least according to the waiter. This term can be any of several animal meats and none of them were deer. So we had, over several meals, kudu, gemsbok and springbok steaks as well as crocodile tail. All excellent and not with the expected "gamy" taste. I would suggest a little asterisk be placed next to "venison" to enlighten the tourists of the opportunity to partake of these dishes as they read the menu. It won't be boring.

Lastly, the area has lots to do and see since were last there. Going across the bridge back into Zambia is tricky, especially for jet lagged guests. But Sharon, at guest services, was an expert at arranging for this to be done without the usual hassles and confusion that occurs in "no man's land", between the countries, while traversing multiple, small buildings, in either direction. She also took the time to find out about details in the helicopter flights over the falls i.e. how many people in the cabin, can the windows be opened for photography and the like. It was obvious to us that most folks don't really care about such things but Sharon took the time to find out every last detail we inquired about. Kudos (not Kudus) to her.

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Expert Africa comments

We are researching these travellers comments about wildlife being seen and encountered more regularly between the Victoria Falls Hotel and the Victoria Falls Park, and will adjust our advice to future travellers accordingly.

AS. from Northwood
Arrived on: 27-May-2019 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Splendid hotel near the Falls

Relaxing ambience in this comfortable period hotel.

Easy access on foot to the Falls and the town. All the staff were friendly and helpful.

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T&B from Birmingham
Arrived on: 21-May-2019 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Good
Good
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

An extraordinary place

It feels like going back in time. Great service, food very good. Public areas better than rooms I think.

Very handy for all local amenities and Falls

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Mr & Mrs H from London
Arrived on: 17-May-2019 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Good
Good
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Luxury at the end of a safari

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Bod from London
Arrived on: 14-May-2019 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Good
Good
Facilities:
Good
Good

Magical location

Living history tastefully improved over the decades. Old world charm in an incredible location. Central bedroom with Falls views. Easy walk to the falls. Fantastic breakfasts and unforgettable high teas. Very attentive staff.

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Mr & Mrs S from Highgate
Arrived on: 17-Apr-2019 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Wonderful setting in grand old premises,

We were well received and service polite and good. Good choice of restaurants and within walking distance of Victoria Falls in all its splendour. Numerous very good shops selling lovely African goods and spoilt for choice. A great experience and highly recommend .

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Four poms from Somerset
Arrived on: 22-Feb-2019 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good
Facilities:
Excellent
Excellent

Ilala Lodge review

A real spoiling. Classic old world facilities and service of a high standard.

Of course the Falls are a world beating destination. The town much smarter than on previous visits, with a look of quiet prosperity, in contrast to the rest of the country. A truly impressive airport.

Slick efficient service. The old one was run down and hopeless.

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Dr Rox from Cairns city
Arrived on: 19-Feb-2019 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Good
Good

Glorious grand old hotel

Gracious old building with wonderful old photos and evocative items from its history.

Great view from neat and attractive gardens. Excellent service from staff and well furnished rooms decorated in Art Deco.

Really enjoyed staying here and wished we had more time here to relax and absorb the restful atmosphere

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Mrs K. from Dakabin
Arrived on: 18-Nov-2018 Stayed for: 2 nights
Overall:
Poor
Poor
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Terrible
Terrible
Food:
Average
Average

Victoria falls hotel

This hotel does not have the capabilities of dealing with people with mobility problems, and only one member of staff had compassion.

The first room I was given was delightful until I entered he bathroom, the bath was an old fashioned one which was lovely, but it had very high sides, and the shower was in the bath, for me it would have been impossible to get in. I went to reception where a RUDE manager informed me the only other rooms that had a separate shower had a small step to get into the room, but I would have to go the long way round, and she wasn't kidding, to avoid a staircase. Then there were two large steps to get into the room. Both she and the man who moved my suitcases had a very bad attitude.

On another occasion I was feeling particularly sore and the nice receptionist (either Rebecca, or Melissa) got a wheelchair and a porter to take me back to my room, well he didn't want to go the long way, he stopped at the staircases and told me to get out and go down the stairs, and he carried the wheelchair down and told me to sit down again. I had no option as my walking frame was in reception.

The restaurant was a long way from all the rooms as well as the staff being sullen until contacted by Expert Africa, then their whole demeanour changed.

The attitude of the staff and the layout of the hotel spoilt Victoria falls for me.

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Expert Africa comments

We were dismayed to get this feedback about a hotel which has usually done a great job looking after Expert Africa travellers. And we’re very sorry that the experience spoiled this traveller’s time at Victoria Falls, at the end of what had been a very enjoyable safari. The hotel responded to Mrs K’s feedback with a highly apologetic email admitting they did not look after her as they should have done. This traveller’s slight mobility challenges were communicated in detail to the hotel months before she stayed, and reiterated again closer to her travel date. The general manager was sincerely sorry for the poor staff attitude and says they will be actively addressing that issue to maintain their reputation. They admitted they are not in fact able to offer suitable rooms for someone who needs to avoid steps and must have a walk-in shower and have apologised for not advising us of the fact at the beginning.

Mrs J. from Basingstoke
Arrived on: 9-Nov-2018 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

beautuful VFH

This iconic hotel never disappoints and will always have a special place in our hearts.

The Cocktail Run on the steam train is not to be missed. One of the highlights of the trip with exceptional food and service.

Dinner cruise on Zambezi also wonderful with exceptional food and service.

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