Ilala Lodge

Reviews of Ilala Lodge

Excellent(93%) From 216 travellers
Excellent
149
Good
57
Average
9
Poor
1
Terrible
0
Below are independent comments from 216 of our travellers who have visited Ilala Lodge, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr & Mrs J, from Edinburgh
Arrived on: 4-Sep-2019 Stayed for: 3 nights
Overall:
Average
Average
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Average
Average
Food:
Good
Good
Activities:
Good
Good
Facilities:
Good
Good

Comfortable stay

Wonderful location and a very comfortable visit. The hotel is very well placed for visiting the falls and exploring the town. The service staff were also very friendly.

Unfortunately, our experience and memories of our visit were spoilt a little at checkout when several bar bills were included in our bill, but were clearly not ours (different handwriting and names given on the bills). It didn't come to very much (about $15) but the responsible waiter was called and accused us of having the drinks, which really cheapened our experience.

Seems like all the hotel really cares about is money (we had actually been quite generous in our spending anyway, so the $15 was really peanuts to them). They need to tighten up their payment systems and think a little more about the lasting impression they make on their guests. For this reason we probably would not stay with them again, which is a shame.

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Expert Africa comments

Following these comments on the billing situation at Ilala the management extended their sincerest apologies. There was a mix-up over the room numbers of other guests who were at the bar at the same time. The team assure us that they are working on a solution to ensure this doesn't happen again in the future.

Mrs B - family from UK
Arrived on: 31-Jul-2019 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good

Good stay at Ilala Lodge

The lodge was about a 10 to 15 minutes walk from the entrance to the Victoria Falls.

We walked around ourselves - an organised trip was not necessary. Probably the afternoon light is better for photographing the falls. We arrived about 9 AM by which time the sun was often in our eyes.

We were very happy with this lodge as a base for visiting the Falls - it was a good place to relax after our busy trip..

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Mrs L from Basingstoke
Arrived on: 21-Jul-2019 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Average
Average
Food:
Excellent
Excellent

Ilala Lodge closest hotel to Victoria Falls

Lovely hotel with excellent rooms, very convenient for visiting Victoria Falls but rather disorganised.

There was some confusion as their records of the rooms occupants had not been updated but this was sorted out. However, there were no reservations for dinner in spite of receiving an email from one of the Managers confirming that a table had been reserved for both evenings which caused a problem for the restaurant staff.

They were very apologetic and helpful and managed to find a suitable table for us. Apart from this confusion we enjoyed our stay at the hotel and would stay there again. The food was excellent and the staff were very pleasant and helpful.

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Mrs F. from Dallas
Arrived on: 13-Jul-2019 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Ilala Lodge review

Great location near Victoria Falls, friendly staff and efficient service. We were surprised with a breakfast cruise on the Zambezei River, which was a magnificent start of the day enjoying the sunrise, watching birds, hippos and crocodiles.
The highlight of our evening safari drive was spotting an aardvark and black rhinos, and having a close encounter with an elephant!

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Mr & Mrs M from Weymouth
Arrived on: 11-Jul-2019 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Peaceful haven in busy Victoria Falls

First visited in 2001, there is a whole new block of rooms in which we stayed this time, same high quality as the original hotel rooms.

A nice place to rest between safari camps, short walk to the falls and the bridge.

Shops are very touristy and nothing special, lots of begging and you felt a little uneasy if you ventured off the main street, there were guards and police in evidence.

Main drawback to Victoria falls is the constant noise of helicopters and microlights in the sky all day long

A highlight was the early morning breakfast cruise in the Ilala Lodge's own boat, lots of elephants, crocodiles and birds to see.

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Mr & Mrs M from Edinburgh
Arrived on: 10-Jul-2019 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Ilala Lodge review

Amazing location, spectacular view of the Victoria Falls spray from our balcony, great room, well maintained grounds, lovely food.

Staff were very friendly and delivered a high level of service.

Highly recommended.

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Mrs G. from St Albans
Arrived on: 3-Jul-2019 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Excellent location with helpful staff

We stayed in the new wing and were very pleased with our choice. From our balcony, we could see mist from the Falls, the entrance to which is about a ten minute walk from the hotel. Our room was comfortable with a large bathroom. There is ample space to store cases, but no drawers and little space for hanging clothes. Clearly guests stay for just two or three nights and are not expected to unpack.

The dining experience here is excellent and very popular. Most people eat outside, but you can eat inside if you prefer. A pianist played inside the dining area each night we were there. Breakfast is a mixture of buffet and waiter service. There are a number of hot food options that you order from a menu, but there are also a number of continental items on the buffet. We chose to eat all our evening meals in the hotel and were very happy with that choice. During our stay, it was cold in the evenings and mornings, so mosquitos were not a problem.

If you have any free time during the day, there are plenty of loungers in the small pool area and outside bar. The hotel booked a number of activities for us before our arrival, including a helicopter ride. We found all the staff pleasant and helpful.

You can see both sides of Victoria Falls in a day, but we were pleased to finish our holiday at a relaxing pace and stayed at the hotel for three nights. When we stayed, the hotel had a package for guests staying three nights. In the hotel's restaurant we had one complimentary dinner ( food only) and a complimentary river cruise on the hotel's own boat ( price is usually $85.)

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Mrs B from Oxon
Arrived on: 27-Jun-2019 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Excellent stay in all respects

Lovely comfortable room, excellent food and service and friendly helpful staff

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Mr & Mrs J from Oxforshire
Arrived on: 27-Jun-2019 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Ilala Lodge review

Very clean & comfortable, good restaurant.

Great location, a short walk to the falls. We didn't take part in any other activities on offer as we only stayed 1 night.

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F family from Sherborne
Arrived on: 19-Jun-2019 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Ilala Lodge - Ideal for the Falls

We very much enjoyed our stay at Ilala Lodge: easy ten minute walk to the Falls; comfortable rooms; excellent food; great service.

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