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Traveller reviews

Travel reviews by The Firefinches from Kent

Review Distribution

Excellent
Good
Average
Poor
Terrible

Total number of trips

1

Countries visited

1

Lodges stayed in

4

Excursions taken

0

Zambia safari

Zambia between 21 Mar 2008 and 1 Apr 2008

Trip rating: Excellent
"We had a wonderful time. The weather was perfect, everything worked in a spledid fashion and the experience was magnificent.

Suggestions for improvement:

Not really - we were impressed.

We met a couple who had been with you before, which is why they were travelling with your company again. That must be the best recommendation: repeat business from satisfied customers. I am sure when we can afford it we will be contacting Expert Africa again.

Thanks Anna for all your help, and sorry we did not have time to have a longer chat in the bar at Kapani."

Kapani Lodge

Kapani Lodge

"Kapani Lodge review"

4 nights Arrived 22 Mar 2008
"What a wonderful setting and excellent staff who were always there when you needed them but not "in your face". We felt as if we were very welcome and almost part of a family.

When we came back to Kapani after going into the bush for a few days we had a pleasant surprise - a room upgrade looking over the lagoon, and just perfect"
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Good
Food
Good
Facilities
Good
Mchenja Bushcamp

Mchenja Bushcamp

"Mchenja Bushcamp review"

3 nights Arrived 26 Mar 2008
"Mchenja was just perfect - everything that we had been told about it was so accurate. The location, size, staff, tents, food and above all the chance to go walking with people who cared about the ecosystem. It was just brilliant.

We could easily have stayed here for longer if it were not for the tedious necessity of having to to go back to UK and earn some money to be able to do it again some time really soon."
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Good
Food
Good
Facilities
Good
Kapani Lodge

Kapani Lodge

"Kapani Lodge review"

2 nights Arrived 29 Mar 2008
"As before - the room overlloking the lagoon made it a bit special"
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Good
Food
Good
Facilities
Good
Taj Pamodzi Hotel

Taj Pamodzi Hotel

"Taj Pamodzi Hotel review"

1 night Arrived 31 Mar 2008
"The hotel itself was comfortable, but the staff on the front desk and in the cashier's office were totally incompetent, not bothering to communicate with each other (or listening to their guests) and then trying to charge us for the room which had already been paid for.

Staff training will need to be given to ensure that the sort of welcome and stay that people would expect at this class of hotel is available all the time. We did not get breakfast because we had to leave at 5:30 to get to the airport for the flight to UK. There was only one transfer time and one vehicle. We cannot believe that the hotel only had one mini-bus to transport people to and from the airport.

The hotel restaurant was very poorly lit, but the the food was fine and the staff pleasant and tried to be helpful, unlike their colleagues on the reception desk. Overall the stay was something one could put up with for one night, but if we had not had such a good holiday prior to this overnight, we would have been even more annoyed.

One of the morning reception staff rudely insisted that we had to pay and that they did not have (could not find is the truth of the matter) the voucher we had given them on arrival, and which they attached to the paperwork. We just ignored her and her rudeness!"
Average
Location
Average
Service
Terrible
Rooms
Good
Food
Average

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