Travel reviews

Travel reviews by Mrs H. from Kigali


A wonderful family holiday

On this trip, I visited Zambia between 30-Mar-2018 and 9-Apr-2018 and I travelled with 4 other people.

Overall my trip experience was:

ExcellentExcellent

Our trip was fantastic. We spent 10 days in all in Zambia, with a day visit to Botswana. In that time we stayed at 3 lodges, visited the falls, did a helicopter ride, the zipline, the train museum, a rhino walk, Mosi-oa-Tunya park, Chobe park, boat trips and nature walks. Although we did a lot, we also had a lot of time to relax so felt recharged by the end of the trip.

The selection of lodges we stayed at were excellent with outstanding service and hospitality. Nothing was too much trouble.

When we did have a hiccup with a trip to Chobe (the transfer vehicle car broke down so was late and we didn't know we needed children's birth certificates to enter Botswana), Amanda at Expert Africa worked tirelessly to resolve the problems to the best of her ability outside of office hours. She responded instantly to my emails and called me to talk through our options.

We enjoyed every minute of our trip and really recommend Zambia as a great holiday destination for adventurers and families.



Our Response:

We were very sorry to hear of the issue with this traveller’s day trip to Chobe National Park – and were grateful to Waterberry for their assistance in rearranging the trip to Chobe after an initial problem when the driver broke down.

When we offer trips to Botswana we advise of the situation with minors entering the country, but as this trip entered from Zambia this was missed, and we’re sorry for the inconvenience caused to these travellers. We have now updated our Zambia literature to advise any travellers crossing over the border into Botswana to be aware of the current visa requirements when travelling with children. We were happy to offer recompense to the family for the inconvenience by way of covering the costs for some extra activities whilst they were in Livingstone.

Issues like this happen rarely, but when they do, it’s important to us to make sure that the impact to travellers’ trips is as minimal as possible, whether this is within or outside of office hours. We do appreciate the feedback from this family, and are glad that the rest of their trip was such an enjoyable experience.

I stayed at and have reviewed:

Place Overall rating
Waterberry Zambezi Lodge, Zambia
2-Apr-2018 review: A wonderful family lodge - excellent service
ExcellentExcellent
Thorntree River Lodge, Zambia
6-Apr-2018 review: Absolute luxury
ExcellentExcellent