Travel reviews by Mrs H from Kigali
Total number of trips
Lodges stayed in
A wonderful family holiday
Zambia between 30 Mar 2018 and 9 Apr 2018
The selection of lodges we stayed at were excellent with outstanding service and hospitality. Nothing was too much trouble.
When we did have a hiccup with a trip to Chobe (the transfer vehicle car broke down so was late and we didn't know we needed children's birth certificates to enter Botswana), Amanda at Expert Africa worked tirelessly to resolve the problems to the best of her ability outside of office hours. She responded instantly to my emails and called me to talk through our options.
We enjoyed every minute of our trip and really recommend Zambia as a great holiday destination for adventurers and families.
We were very sorry to hear of the issue with this traveller’s day trip to Chobe National Park – and were grateful to Waterberry for their assistance in rearranging the trip to Chobe after an initial problem when the driver broke down.
When we offer trips to Botswana we advise of the situation with minors entering the country, but as this trip entered from Zambia this was missed, and we’re sorry for the inconvenience caused to these travellers. We have now updated our Zambia literature to advise any travellers crossing over the border into Botswana to be aware of the current visa requirements when travelling with children. We were happy to offer recompense to the family for the inconvenience by way of covering the costs for some extra activities whilst they were in Livingstone.
Issues like this happen rarely, but when they do, it’s important to us to make sure that the impact to travellers’ trips is as minimal as possible, whether this is within or outside of office hours. We do appreciate the feedback from this family, and are glad that the rest of their trip was such an enjoyable experience."
Waterberry Zambezi Lodge
"A wonderful family lodge - excellent service"
Thorntree River Lodge