Travel reviews by Mrs H. from Twickenham
Total number of trips
Lodges stayed in
A once in a lifetime trip
Kenya between 4 Nov 2018 and 9 Nov 2018
More wildlife than we were expecting in Samburu, wonderful location, fabulous food and great accommodation.
We left part of our hearts there!"
Arranged By Richard Trillo
Giraffe Manor have checked their records and say that these travellers received a welcome towel and drink within a minute of their arrival. However, a large number of guests all arrived at once and it did take about half an hour for them to be shown to their rooms. They sincerely apologise if these guests felt ignored, as it was the manager’s hope that morning that they would be comfortable soaking up the atmosphere for a while as other guests were being dealt with. The manor fully appreciates this was not an ideal situation and more effort should have been made to explain what was going on during a busy period.
Giraffe Manor is very sorry that the staff at lunch were not appreciative of overtures in Swahili, and have reminded staff that such efforts from overseas visitors are an important part of good relations.
The private dinner was not handled as it should have been, and Giraffe Manor are very sorry for the delays in looking after Mrs H and her husband. They have talked to all the staff involved and reminded them of the importance of efficient, friendly service.
Giraffe Manor has adopted a giraffe on behalf of these travellers and they will be kept up to date with news from the giraffe centre breeding programme. In our experience at Expert Africa, the below-par service these clients received is very rare indeed and Giraffe Manor has assured us they will be looking at their staff training, and updating all staff on the need to look after guests promptly and enthusiastically.