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Traveller reviews

Travel reviews by Mrs H. from Twickenham

Review Distribution

Excellent
Good
Average
Poor
Terrible

Total number of trips

1

Countries visited

1

Lodges stayed in

2

Excursions taken

0

A once in a lifetime trip

Kenya between 4 Nov 2018 and 9 Nov 2018

Trip rating: Excellent
"A truly spectacular time at Sasaab.

More wildlife than we were expecting in Samburu, wonderful location, fabulous food and great accommodation.

We left part of our hearts there!"

Arranged By Richard Trillo


Giraffe Manor

Giraffe Manor

"Giraffe Manor"

1 night Arrived 4 Nov 2018
"Giraffe experience exceptional in terms of ability to be close to them and feed them. Personal time with them at afternoon tea etc pleasing in a busy hotel. Kelly Room wonderful for feeding them from the bedroom window.

Strongly approve of the breeding / reintegration programme objectives.

Actual hotel experience disappointing. Room very nice. Bar area lovely. However, check in - waited 15 minutes outside to even be acknowledged having been dropped from the airport and told to take a seat. Took another 10 minutes to actually be seen to. As such, 25 minutes sitting about outside on arrival from airport. Not a premium experience.

Food at lunch good, staff at lunch a bit diffident. Practised some amateur Swahili on them, which anywhere else in Kenya elicits an enormous smile, got a deadpan response - was understood as we got our two coffees, but no warmth whatsoever.

At dinner we elected to dine privately rather than with the group. We were told our table was ready and made clear we were going to sit down immediately. Waited 20 minutes with no staff anywhere. Went to find someone, told them we were at our table, waiting. Nothing happened for a further ten minutes, we then had to go into the main, group dining area and ask a member of staff to come and serve us - so a 30 minute wait for dinner before we got any service whatsoever (we had been forgotten about). Food average.

Felt very like a 'conveyor belt' hotel who could pull guests in and 'wow' them with the environment, overlooking any service touches.

Francis was an exceptional member of staff and twice looked after us, including at breakfast - if all the staff were like him it would have been a different experience.

Would not return and would encourage friends who are keen to go to consider saving the cost and spending the money on a proper, authentic safari experience with a few hours at the giraffe centre to support the initiative instead."
Average
Location
Good
Service
Poor
Activities
Good
Rooms
Excellent
Food
Average
Facilities
Good
Sasaab

Sasaab

"Wonderful"

3 nights Arrived 5 Nov 2018
"Spectacular accommodation in a wonderful location. Won't ever forget being in the swimming pool watching the elephants cross the river, nor being in our plunge pool listening to them splash and wallow on the waters edge.

Sublime game drives - who says that there isn't much wildlife in the area? Grevy and common zebra, leopard, cheetah, HUNDREDS of elephants (not an exaggeration, even Samburu guides surprised), giraffe, lions.

Sundowner walk brilliant - a truly special evening (was apparently included in the overall hotel cost so not sure what we paid additional to Expert Africa?)

Food exceptional. Bush breakfasts a tour de force - freshly cooked pancakes and egg dishes! Coffee and biscuits brought to room pre-game drive at 0530 very welcome.

Wonderful staff - Jacob and Kefiyah on the game drives, Agnes in the hotel itself. All hotel staff great fun. We left feeling like family."
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent

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