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Traveller reviews

Travel reviews by Mr & Mrs D from Caldicot

Review Distribution

Excellent
Good
Average
Poor
Terrible

Total number of trips

1

Countries visited

1

Lodges stayed in

3

Excursions taken

0

My Jun 2012 trip

Botswana between 21 Jun 2012 and 28 Jun 2012

Trip rating: Excellent
"Our transfer from the Westcliff for a 10.20 flight was arranged for 06.30 which the hotel agreed was too early. They phoned our contact for the transfer to move it to 7.30 giving us time to have breakfast. This request was refused, so I phoned them. They flatly refused to move it saying we needed a 3 hour check in for Air Botswana. The other argument was that we would want a good seat.

As a result I had to incur the cost of a room service breakfast at 6am. We arrived at the airport at 07.05 only to find the check in desk didn't open until 08.00! When they did open they said it was a one and a half hour check in not 3 as we had been told.
When we got on the plane it was free seating! Why did the transfer company lie to us?"

Feedback response

We are delighted that these travellers had an excellent trip overall to Botswana, and enjoyed their stay at the Westcliff. However, were sorry to hear that their request for a later transfer to the airport was refused.

When we asked the transfer company for an explanation, they explained that although this early transfer time may have seemed overcautious and unnecessary, they needed to allow extra time for unforeseen delays, especially as there was only one flight to Maun on that day.

Although they felt they were acting in these travellers best interests, and assure us it was not their intention to be dishonest, theres no doubt the ideal situation would have been to have the reason for the early transfer explained clearly to these travellers at the time. They have apologized for this.

Arranged By Megan Green


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Westcliff (Not currently featured by Expert Africa)

"Westcliff review"

1 night Arrived 21 Jun 2012
"Reliable hotel with helpful staff."
Good
Experience Report
Overall Rating:
Good

Location
Good
Service
Excellent
Rooms
Good
Food
Good
Little Vumbura

Little Vumbura

"Little Vumbura review"

3 nights Arrived 22 Jun 2012
"Camp good but animals sightings rather disappointing.

We found the boat trip to and from the camp really reduced our time on safari."
Good
Experience Report
Overall Rating:
Good

Location
Poor
Service
Excellent
Activities
Good
Rooms
Good
Food
Good
Facilities
Good
Chitabe Camp

Chitabe Camp

"Chitabe Camp review"

3 nights Arrived 25 Jun 2012
"Fabulous camp.

Ebe was a first rate guide and the things he found for us to see were superb. A stand off between two young leopard, hunting lion and a family of cheetah."
Excellent
Experience Report
Overall Rating:
Excellent

Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Good
Food
Good

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