This website uses cookies to ensure you get the best experience on our website. Learn more

Skip to main content

Talk to an expert 1-800-242-2434 Lines now closed

User menu

Traveller reviews

Travel reviews by Dr B & Dr M from Canada

Review Distribution

Excellent
Good
Average
Poor
Terrible

Total number of trips

1

Countries visited

1

Lodges stayed in

3

Excursions taken

0

My Feb 2010 trip

Tanzania between 17 Feb 2010 and 5 Mar 2010

Trip rating: Average
"Overall, we enjoyed our trip especially because it provided us an opportunity to spend time with dear friends.

Although we were not entirely satisfied with Sand Rivers or Pole Pole, our dissatisfaction was mainly due to issues that could be resolved through somewhat more strict management of these properties.

Furthermore, what disappointed us about the Sand Rivers guiding may be why others think their guiding is superb. In other words, our dissatisfaction was due more to a mismatch of philosophy than any particular failing of the guide.

Suggestions to help us improve our trips or our service:

Claire was a pleasure to work with. She responded to my emails quickly and with all the information I needed.

Although we were not entirely satisfied with either Sand Rivers or Pole Pole, the reasons for our dissatisfaction have nothing to do with Expert Africa or Claire. I wouldn't hesitate to work with Expert Africa again."

Arranged By Claire Scott


Hyatt Regency Hotel

Hyatt Regency Hotel

"Kilimanjaro Kempinski Hotel review"

2 nights Arrived 17 Feb 2010
"Rooms are well appointed and comfortable.

The service was efficient and friendly and both the breakfast and dinner buffets provided a wide range of very good food."
Excellent
Location
Good
Service
Excellent
Facilities
Good
Rooms
Excellent
Food
Excellent
Sand Rivers Camp

Sand Rivers Camp

"Sand Rivers Camp review"

6 nights Arrived 19 Feb 2010
"Overall we were disappointed in Sand Rivers. The food and service were both very good; however, the rooms were not as well maintained as they should have been. For example, the mosquito nets had holes in them, the pillows were old, lumpy, and flat, and our toilet seat was very loose and shifted every time we sat on it. The "door" to our bathroom was broken and seat and throw cushions were stained with monkey feces. The rooms are designed to be very open concept so it is virtually impossible to prevent monkeys from accessing the rooms; however, simply wiping down the cushions after a monkey invasion is insufficient and unsanitary.

Most disappointing was the guide. Although our guide was very knowledgeable and enthusiastic, his guiding philosophy was diametrically opposed to ours. We prefer to observe wildlife, without interfering or stressing out the animals. Our guide seemed to feel his role was to get us the best photo, even if that meant driving off road and literally chasing down animals. In one instance, his enthusiasm for a close-up resulted in a very unsafe encounter with an angry mother elephant. As I said, our guide was very knowledgeable but he lacked adequate respect for the environment, the animals, and the safety of guests."
Poor
Location
Good
Service
Good
Activities
Average
Rooms
Average
Food
Good
Facilities
Average
Pole Pole

Pole Pole

"Pole Pole review"

7 nights Arrived 25 Feb 2010
"Pole Pole's location - in terms of its proximity to fabulous dive sites - is fantastic. The rooms and the service, however, left something to be desired. For example, the servers seemed to have very limited understanding of English, which really interfered with their ability to get our orders correct, especially since they never wrote anything down. The rooms were okay but quite basic.

Another problem with Pole Pole - at least from a non-diver's perspective - is that there is little to do during down time. There is no pool and when the tide is out (which was usually for the majority of each day until late afternoon), there is no swimming from the beach. The lodge next door (not Mafia Island Lodge, but the one on the other side of Pole Pole), seemed to be similarly priced but the rooms looked to be nicer and in better condition and it also had a pool."
Average
Location
Excellent
Service
Average
Activities
Good
Rooms
Average
Food
Average
Facilities
Poor

Login to Expert Africa

Sign in with password

Sign in with email link


New to Expert Africa? Create an account

Forgotten your details?

It's free & quick to set up

  • Order a brochure
  • Save your wish-list
  • Send us an enquiry
  • Pay online for your trip
  • Subscribe to our newsletter
  • Give us feedback on your trip
  • Full site benefits of the site

Need some help? Talk to our team