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Traveller reviews

Travel reviews by Moorhens from UK

Review Distribution

Excellent
Good
Average
Poor
Terrible

Total number of trips

1

Countries visited

2

Lodges stayed in

3

Excursions taken

0

Trip Review

Kenya and 1 other country between 26 Jun 2008 and 2 Jul 2008

Trip rating: Good
"The problem with the suite took the gloss off the trip especially as it was to celebrate my woifes birthday.
The problems encountered were outside of your control being let down by your suppliers.
Need to review Governors Camp room allocation procedures.

Comments on the guide:
Excellent. Very impressed. Theo was a joy and nothing was too much trouble.

Strongly recommend their services"

Feedback response

We've apologised for the issue with the type of room at Sabyinyo Silverback, refunded our travellers accordingly, and changed our systems in Rwanda as the result of them. See the Sabyinyo Silverback review, below, for more details of this.

Arranged By Tracy Lederer


Macushla House

Macushla House

"Macushla House review"

1 night Arrived 26 Jun 2008
"Friendly staff.

Room 1 bathroom was a little shabby and shower was little more than a drip.

Drive from Nairobi airport interrupted by Police roadblocks."
Good
Location
Good
Service
Good
Rooms
Average
Food
Good
Sabyinyo Silverback Lodge

Sabyinyo Silverback Lodge

"Sabyinyo Silverback Lodge review"

4 nights Arrived 27 Jun 2008
"Lovely lodge with friendly staff.

Nigel the manager is rather opinionated.

Some of the staff have a problem with body odour - we had to open the windows and sit outside after 1 staff visit!

Would certainly recommend.

We were downgraded for first 2 nights despite having made our booking nearly a year ago and did not get into our suite until 18.30hrs on 3rd night.

Lodge made my wifes birthday very special."
Good
Location
Excellent
Service
Excellent
Rooms
Excellent
Food
Average
Macushla House

Macushla House

"Macushla House review"

1 night Arrived 1 Jul 2008
"We had to wait an hour at the airport as the transfer was arranged for the wrong flight."
Good
Location
Good
Service
Good
Rooms
Good
Food
Good

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