Travel reviews by Mr o from N London
Total number of trips
Lodges stayed in
April 2015 honeymoon
Botswana and 1 other country between 20 Apr 2015 and 29 Apr 2015
As for Victoria Falls, would suggest recommending Victoria Falls Hotel to people. There was nothing wrong with Ilala Lodge, but Vic Falls Hotel does seem better located and a nicer place to relax given the pool area is so much nicer.
Many thanks again Nick for the great assistance with planning our trip."
On receiving this feedback we immediately reviewed Expert Africa's correspondence with Chitabe Lediba's parent company (Wilderness Safaris) during the booking process. We also forwarded on the travellers comments to Wilderness to try and find out where the error had arisen from.
Wilderness Safaris came back stating that this mistake was as a result of a systems error on their side whereby the consultant responsible for the booking unfortunately did not pick up that the system had released the reservation at Chitabe Lediba and made the booking instead at Chitabe Main Camp. Wilderness apologised profusely.
Although this mistake was a serious one Expert Africa do accept that it was down to human error and we realise it is very out of character with Wilderness' reservations department's usual high standards and levels of reliability. We were very relieved to read that this mistake didn't adversely affect these traveller's honeymoon.